IT audits require auditors to judge whether heterogeneous organizational evidence satisfies semantic security and compliance controls. This judgment is difficult to automate because relevant evidence is distributed across policies, records, spreadsheets, and operational artifacts, and because audit conclusions depend on evidentiary sufficiency rather than keyword matching. We present IntelliAudit, a retrieval-grounded multi-agent system for IT audit evidence evaluation. Given a control and an evidence corpus, IntelliAudit retrieves relevant artifacts, generates an evidence-grounded assessment, challenges adverse findings, adjudicates disagreements, and produces an auditor-facing recommendation with cited evidence, rationale, missing-evidence analysis, and remediation guidance. We instantiate IntelliAudit on ISO/IEC 27001 and evaluate it across multiple simulated organizations using expert auditor review and audit-readiness user feedback. The evaluation shows that IntelliAudit can support control interpretation, evidence-grounded reasoning, and audit-preparation workflows, while also revealing the importance of human oversight for calibrating sufficiency judgments and correcting overly permissive recommendations. These results suggest that retrieval-grounded multi-agent systems can assist audit evidence review, but should remain decision-support tools rather than autonomous certification systems.
Large Language Models (LLMs) are increasingly deployed in task-oriented dialogue systems that support multi-step decision-making in high-stakes domains such as education, healthcare, and finance. However, existing benchmarks typically assume perfectly accurate tool outputs, overlooking the reality that deployed systems must operate with noisy tools and human decision-makers whose trust in the agent is itself uncertain. Such conditions are common in practice, for example, a clinician using a diagnostic prediction tool or an advisor relying on a model that forecasts student outcomes from historical records. We introduce PREDACTBENCH, a benchmark for evaluating dialogue agents paired with statistically imperfect tools, using education as a measurable testbed where ground truth outcomes and clear intervention decisions are available. First, we build a benchmark for AI-assisted human decision-making, where the AI uses noisy predictors to help guide a user. Second, we introduce episode-level Relative AI-Reliance (RAIR) and Relative self-reliance (RSR) metrics, extending prior trust calibration framework to multi-turn dialogue. Third, we evaluate 13 state-of-the-art closed and open source LLMs on two educational datasets, OULAD (real assessment trajectories from the UK Open University) and PREDACT-CS (60 courses with real final grade outcomes and synthetically generated weekly score trajectories), alongside a human study with instructors and teaching assistants. We find that when tools are noisy, SOTA models are supposed to provide visibility to teachers so that they do not over-rely on wrong suggestions or hallucinations, but current models fail to do that. We offer PREDACTBENCH to help build better LLMs as AI decision support systems to help teachers.
The article investigates the fundamental problem of ensuring the stability of operator control and preserving goal-targeting in hybrid human-machine decision support systems (DSS) of a new generation. Based on a two-month continuous longitudinal experiment on the joint design of a monograph-format textual array, the latent phenomenon of semantic context drift in large language models of deep logical reasoning (Reasoning LLMs) is verified and described. A mathematical model of interaction in the human-machine interface is proposed, and an original metric is introduced - the operator control stability coefficient, which takes into account the non-linear contextual pressure of hidden reasoning chains. Within the paradigm of the cognitome theory, a critical point of control functions inversion is captured. Engineering recommendations are formulated for implementing dynamic relational arbitration loops based on a modified hierarchical similarity model.
Shayan Kiyani, Sima Noorani, George Pappas +1cs.AI cs.HC
Traditionally, decision support studies how humans use machine learning models to make better decisions. In modern agentic systems, this division of roles is increasingly reversed: AI agents act on behalf of users, while humans and tools becomes support mechanisms around them. This role reversal brings reliability concerns to the forefront, since agentic errors can be consequential and agent behavior must remain aligned with human goals and constraints. Departing from the classical view of decision support, we revisit its two basic principles, the cost--value tradeoff of seeking support and the role of uncertainty quantification, in a setting where AI agents are the central actors. We propose a framework for strategic decision support for AI agents through an optimization problem that minimizes support usage subject to controlling a counterfactual missed-support error: the probability that the agent acts alone on instances where support would have materially improved its output. At the population level, we show that the optimal policy is a threshold rule on the value of support. Building on this structure, we develop an online algorithm that adaptively thresholds such a score and uses randomized exploration to control missed-support error without distributional assumptions. We further introduce a calibration-on-the-fly method that reduces unnecessary support calls online. We instantiate this framework across diverse scenarios, including information gathering, human--AI collaboration, and tool use, showing how each can be modeled through the same strategic decision-support lens. Experiments across these settings show that our method reliably controls the target error while substantially reducing support usage in practice.
Making high-stakes personal decisions involves cognitive, emotional, and intuitive processes, and individuals differ in how they allocate attention across these modes. Integration of these processes has shown to benefit decision making. Yet, most current decision-support systems focus primarily on supporting cognitive aspects, rather than adapting to the individual's thinking profile to support integration of different types of thoughts. In this study, we investigate an agent designed to encourage integration by adapting to the individual user's thought patterns. We explore its effects on participants' perceptions of the agent and their reflective behavior, in comparison with unaided pre-reflection and a baseline agent. In a between-subjects study (N = 128), our agent, which fostered broad and elaborated thinking, enabled more personalized reflective trajectories, elicited more integrative reflective language, and was perceived as providing stronger support for holistic reflection. In contrast, the baseline agent produced homogenized profiles dominated by cognitive language across participants.
We introduce LATTICE, a benchmark for evaluating the decision support utility of crypto agents in realistic user-facing scenarios. Prior crypto agent benchmarks mainly focus on reasoning-based or outcome-based evaluation, but do not assess agents' ability to assist user decision-making. LATTICE addresses this gap by: (1) defining six evaluation dimensions that capture key decision support properties; (2) proposing 16 task types that span the end-to-end crypto copilot workflow; and (3) using LLM judges to automatically score agent outputs based on these dimensions and tasks. Crucially, the dimensions and tasks are designed to be evaluable at scale using LLM judges, without relying on ground truth from expert annotators or external data sources. In lieu of these dependencies, LATTICE's LLM judge rubrics can be continually audited and updated given new dimensions, tasks, criteria, and human feedback, thus promoting reliable and extensible evaluation. While other benchmarks often compare foundation models sharing a generic agent framework, we use LATTICE to assess production-level agents used in actual crypto copilot products, reflecting the importance of orchestration and UI/UX design in determining agent quality. In this paper, we evaluate six real-world crypto copilots on 1,200 diverse queries and report breakdowns across dimensions, tasks, and query categories. Our experiments show that most of the tested copilots achieve comparable aggregate scores, but differ more significantly on dimension-level and task-level performance. This pattern suggests meaningful trade-offs in decision support quality: users with different priorities may be better served by different copilots than the aggregate rankings alone would indicate. To support reproducible research, we open-source all LATTICE code and data used in this paper.