Veronica Chatrath, Bryan Zhu, Jingxuan Fan +15cs.AI
An AI agent can perform well on benchmarks and still be unsuitable for deployment. Existing AI-agent benchmarks measure whether an agent can complete realistic professional work, whereas enterprise deployment asks a different question: whether an agent can meet a required reliability level, under acceptable human oversight, and at tolerable cost. We introduce Reliable Enterprise Agent Deployment (READY), a framework for qualifying AI agents for deployment on enterprise workflows. READY preserves each workflow's own definition of successful execution while applying a common qualification procedure. Given an agent, a workflow, and a class of candidate oversight policies, READY measures the reliability and operating cost of the human-AI system, selects the minimum-cost policy that satisfies a specified reliability target, and statistically qualifies it on held-out cases. The resulting deployment profile characterizes the supported operating point: reliability, human-oversight burden, and cost. READY is implemented as an open testbed that decouples workflow specification, execution, evaluation, and qualification, and runs on existing agent-evaluation infrastructure. In an end-to-end clinical-audit case study spanning 16 agent systems and 750 cases, READY reveals differences hidden by autonomous performance: two systems separated by only 0.3 points in autonomous accuracy (72.8% vs. 72.5%) require 39.2% versus 29.6% human review, respectively, to qualify at the same 76% reliability target under the evaluated oversight policy. READY thus shifts enterprise agent evaluation from how well can the agent perform the work? to under what conditions, and at what cost, can it be reliably deployed? By making those conditions explicit and statistically testable, READY provides a basis for comparing agent systems, setting oversight requirements, and making evidence-based deployment decisions.
The rapid expansion of capabilities in Large Language Model (LLM) agents has exposed a critical architectural bottleneck: when agents are given access to a flat, monolithic registry of tools, the model must evaluate hundreds or thousands of options simultaneously. This leads to decision-space explosion, context window saturation, and degraded routing accuracy. To address these limitations, this paper presents a hierarchical, skill-based architecture for agentic orchestration. Capabilities are organized as a rooted tree where internal nodes make routing decisions and leaf nodes execute deterministic tasks. The runtime enforces a single-step execution loop governed by a Last-In-First-Out (LIFO) stack, giving the agent a form of memory akin to a Pushdown Automaton, therefore enabling it to track nested execution contexts and resume deterministically from any depth. Capability discovery follows a manifest-driven, lazy-loading protocol: only the immediate children of the active node are loaded, so memory and prompt costs scale with the explored path rather than the global registry. By replacing global memory with localized stack frames, the architecture prevents outputs from one execution branch from leaking into another, establishing the isolation guarantees required for deployment in regulated enterprise environments. We also discuss UPI Help, an AI-powered digital payments support product, as a motivating production deployment context. We provide a mathematical formalization of the orchestration state, detailed algorithmic analysis of the execution loop, and controlled benchmarks comparing flat and hierarchical routing under increasing tool catalogs, multi-step workflow pressure, and visible schema-token exposure per LLM call.