READY or Not: Reliable Enterprise Agent Deployment

An AI agent can perform well on benchmarks and still be unsuitable for deployment. Existing AI-agent benchmarks measure whether an agent can complete realistic professional work, whereas enterprise deployment asks a different question: whether an agent can meet a required reliability level, under acceptable human oversight, and at tolerable cost. We introduce Reliable Enterprise Agent Deployment (READY), a framework for qualifying AI agents for deployment on enterprise workflows. READY preserves each workflow's own definition of successful execution while applying a common qualification procedure. Given an agent, a workflow, and a class of candidate oversight policies, READY measures the reliability and operating cost of the human-AI system, selects the minimum-cost policy that satisfies a specified reliability target, and statistically qualifies it on held-out cases. The resulting deployment profile characterizes the supported operating point: reliability, human-oversight burden, and cost. READY is implemented as an open testbed that decouples workflow specification, execution, evaluation, and qualification, and runs on existing agent-evaluation infrastructure. In an end-to-end clinical-audit case study spanning 16 agent systems and 750 cases, READY reveals differences hidden by autonomous performance: two systems separated by only 0.3 points in autonomous accuracy (72.8% vs. 72.5%) require 39.2% versus 29.6% human review, respectively, to qualify at the same 76% reliability target under the evaluated oversight policy. READY thus shifts enterprise agent evaluation from how well can the agent perform the work? to under what conditions, and at what cost, can it be reliably deployed? By making those conditions explicit and statistically testable, READY provides a basis for comparing agent systems, setting oversight requirements, and making evidence-based deployment decisions.

AgentGUI: An Interface for Observing and Steering Long-Running AI Agents

AI agents are increasingly adept at tackling complex, long-running tasks. With the rapid surge of autonomous capabilities, human oversight is systematically lagging behind due to limited human-centered interfacing. Aiming to address this, we introduce AgentGUI, a user-friendly, locally hosted GUI for seamlessly observing and steering AI agents amid multiple concurrent, long-running sessions. AgentGUI features 1) rich agent trajectory visualizations, 2) effective manual and automated steering, and 3) integration with and coordination between open-source and frontier agent frameworks. A controlled user study demonstrates statistically significant reduction in the time it takes to identify key elements from agent traces (38% faster, p = 0.023). In a preliminary experiment, AgentGUI's automated drift prevention feature raises the task completion rate of small local agents by as high as 34pp across a 0.8B--9B model ladder (N=50 runs per model). AgentGUI is publicly available through its project website (https://agent-gui-project.github.io) and open-source repository (https://github.com/eth-medical-ai-lab/agent-gui), along with a demo video (https://youtube.com/watch?v=GSDyxN1gTF0).

Human oversight of agentic systems in practice: Examining the oversight work, challenges, and heuristics of developers using software agents

Autonomous software agents hold promise to increase developer productivity but make mistakes and exhibit novel failure modes, making human oversight central to successful human-agent collaboration. Existing research on agent oversight is largely conceptual; normative frameworks exist, but how users actually oversee agents is less known. In this paper, we bridge this gap by providing early empirical anchors for the theoretical discourse on agent oversight. Drawing on interviews with 17 experienced developers, we conduct an exploratory inquiry examining what forms of emergent oversight work developers perform, when, and how. We also document the oversight challenges developers face and the strategies they have started using to address them. We found at least four forms of emergent oversight work: a priori control, co-planning, real-time monitoring, and post hoc review. We show that oversight work is not only reactive and retrospective, as portrayed in existing research, but also preventative and proactive. We describe situated oversight challenges (e.g., difficulty reviewing agent-generated code) and outline heuristics developers adopt to address such challenges (e.g., using test results as guarantees for code correctness). We conclude with high-level takeaways, future research directions, implications for the human-centered design of software agents and for software engineering practice, and limitations of our research.

The Digital Apprentice: A Framework for Human-Directed Agentic AI Development

Agentic AI deployments face a recurring design tension: heavy human oversight limits scale, while broad autonomy outruns accountability. Neither posture provides the governance infrastructure required for responsible delegation. We present the Digital Apprentice, a framework for scalable, safe AI agency in which autonomy is earned, not assumed. The Digital Apprentice is a developmental learner that internalizes the tacit methodology of a directing human, graduating through per-skill autonomy tiers only when empirical evidence justifies it. The result is an agent that becomes genuinely useful over time while remaining aligned to a specific human's standards. Three architectural components make this possible. (1) Methodology capture, distilling a directing professional's tacit approach into structured assets. (2) Authorization, with autonomy escalation gated by explicit human approval. (3) Continuous alignment, correcting drift at runtime and converting each correction into owned preference data. We instantiate this framework as an inference-time control plane. We mathematically model the quality framework and discuss policies and techniques designed to raise quality. We apply the framework to an open professional corpus, and we show how catching data drift and applying a different technique at runtime recovers degraded quality dimensions under traffic shift. The implication extends beyond any single application. We believe these three pillars, stitched together as a system, form a safer and more viable path to agentic systems that can scale without sacrificing trust.