Seongjae Kang, Taehyung Yu, Sung Ju Hwangcs.AI cs.CL cs.LG
Customer-service LLM agents must follow organizational policy when acting on a user's behalf. Compliance failures arise from either forbidden actions, such as granting an ineligible change, or omitted procedural requirements, such as identification or confirmation. Runtime safeguards can intervene on risky actions, but action-local checks do not guide an agent through a multi-step procedure. Workflow-following systems support prescribed process execution, but primarily target workflow completion rather than safeguarding agent behavior. PolicyGuide instead compiles each domain policy into a workflow graph and invokes a proactive verifier at user-turn boundaries. From persisted graph state, the verifier reconciles open requests and returns step-specific remediation along a policy-compliant path. Across the $τ^2$-bench airline, retail, and telecom domains with a GPT-5.4 agent and verifier, PolicyGuide raises mean $\mathrm{Pass}^4$ from $0.42$ to $0.62$, with the largest gain on telecom ($0.19$ to $0.61$), the most workflow-structured domain. The same workflows transfer to Claude Sonnet 4.6 and Gemini 2.5 Pro agents. Complementary evaluations find the lowest observed attack-success rate under adversarial users and the strongest procedural compliance in an author-designed workflow-level validation.
Existing agent benchmarks ask whether the agent finished the task. We ask whether it finished it within policy. We introduce Fiducia-bench, a benchmark for the governability of financial agents---whether they escalate when obligated, abstain when required, and leave an auditable trail---and use it to study a question no prior benchmark addresses: does decomposing an agent into components degrade its governance? It does, and the mechanism is specific. Policy-relevant facts discovered by one component are attenuated at the handoff boundary before reaching the component that must act on them. In a 626-episode experiment across 100 KYC/AML task variants, two models, and three architectures, a 32B open-weights model attenuated 0% of discovered facts under a single-loop baseline, 56% under a fixed pipeline, and 85% under an orchestrator-subagent architecture (all at constraint distance 2). A stronger model (gpt-4.1-mini) attenuated 3-6% under the same conditions, suggesting the governance cost of decomposition is partly a function of model capability. Critically, the same mechanism produces both under-escalation and over-escalation, depending on whether the dropped fact was a risk signal or an exculpating one. The benchmark, all tasks, and the verification harness are open-source
Delegating a web task involves more than asking a question; it requires transferring a policy: what to verify, how to handle uncertainty, which preferences matter, and when to stop. Yet, current live-web agents are evaluated solely on the final answer, ignoring the policy constraints that define the delegation. A plausible final answer can conceal violations of that policy. Our full live audit reveals this critical gap: a strong controller completes 99.2% of tasks but honors all policy constraints in only 38.8% of cases. Finishing does not imply fidelity. WebRider bridges this gap by formalizing the delegated policy as an intent contract---an operational record of goals, constraints, evidence obligations, answer form, and task-local persona controls that must hold even as web pages change. WebRider employs a hierarchical architecture: a top-layer controller maintains the contract, a middle layer realizes intentions as guarded executable actions, and a tool layer executes these actions via browser, search, and maps tools. Our benchmark, RiderBench, evaluates this design on 4,096 live-web contracts across 42 public websites, auditing both the internal contract state and the visible user experience to determine if a rollout preserved its policy and if the steps were persona-consistent. The guarded middle interface also serves as a high-quality training signal; an 8B action-policy model trained through this interface outperforms executable-only baselines under a fixed controller. By making the browsing path a first-class object, WebRider enables a system that is auditable, human-judgeable, and learnable without conflating action realization with final-answer decisions. Dataset URL: hf.co/datasets/WebRider/WebRider.
The risks posed by AI features are increasing as they are rapidly integrated into software applications. In response, regulations and standards for safe and secure AI have been proposed. In this paper, we present an agentic framework that constructs knowledge graphs (KGs) from AI policy documents and retrieves policy-relevant information to answer questions. We build KGs from three AI risk-related polices under two ontology schemas, and then evaluate five LLMs on 42 policy QA tasks spanning six reasoning types, from entity lookup to cross-policy inference, using both heuristic scoring and an LLM-as-judge. KG augmentation improves scores for all five models, and an open, LLM-discovered schema matches or exceeds the formal ontology.