LLM-Derived Preference Judgments Are Not Self-Consistent

Agents increasingly interpret a person's natural-language preferences by querying an LLM for numerical preference judgments, e.g., by asking how much the person would be willing to pay for an item. A growing body of work estimates a utility function from these judgments and then chooses actions based on their estimated utility. This pipeline assumes the judgments are approximately self-consistent: that a single utility function can reproduce them. But are they? To study this question, we measure the self-consistency of cardinal LLM preference judgments. For example, the difference in stated willingness-to-pay between two items should match the stated payment that makes a person indifferent to exchanging them. We develop statistical tests and interpretable measures of how far observed responses depart from the best-fitting self-consistent utility function. Experiments with flight, apartment, and hotel examples across six LLMs reveal large persistent inconsistencies. This suggests that LLM-derived preference judgments cannot be faithfully summarized by a single utility function.

Beyond expert users: agents should help users construct preferences, not just elicit them

Agents typically assume an expert user -- one with well-formed preferences about what they want -- and default to clarifying questions whenever the task is underspecified. We argue this assumption is unrealistic. Users often lack the domain knowledge to have completely specified preferences; if asked about their preference on some feature, the user may be unable to answer without the agent helping the user to learn some domain knowledge needed to form a preference for that feature, e.g., via examples or explanations. To formalize these principles, we draw on the Search-Experience-Credence framework from Information Economics to introduce CoPref, a model of how users construct preferences based on agent dialog actions. We then study these ideas concretely in agentic recommender systems, proposing CoShop, an interactive benchmark. In CoShop, an agent converses with and makes recommendations for a CoPref user. The agent's performance depends on whether it can help the user gain the knowledge needed to specify the task well. Evaluating five frontier models, we find that no agent exceeds 56% accuracy on CoShop despite five turns of interaction. Failures stem not from agents' ability to find items, but from how little the interaction expands what users know about what they want.