CORAL: An LLM-Native Harness for Production Recommender Systems

Production recommender systems shape what billions of people see, and sustaining their performance requires continual optimization: as content, user behavior, and upstream models shift, the choices governing retrieval, ranking, and serving must be revisited. Traditionally, human engineers test such changes through online experiments--a slow, reactive process limited by engineering effort, leaving parts of the system unrevised as conditions change. Although large language models have been applied to ranking, user modeling, and offline model development, few systems place an agent in a continual closed loop that acts on a live recommender and learns from the measured effects of its decisions. We present CORAL (Constraint-Optimized Recommender via an Agentic Loop), an LLM-native harness that closes this loop: each cycle, the agent observes operating signals, reasons over a memory of past decisions and outcomes, and invokes tools--including a numerical optimizer that keeps changes within a fixed operating budget--to reconfigure the recommender, with measured outcomes informing the next cycle. We formulate this as a partially observed, non-stationary, constrained optimization problem in which the policy improves in context, without parameter updates, from its prior actions. Across two large-scale social platforms, evaluated with A/B experiments, the same harness improves engagement at no additional serving cost on one and reduces serving cost without degrading engagement on the other, spanning the engagement-efficiency frontier. Performance improves as the loop iterates, suggesting that a single agentic loop can automate continual optimization work traditionally performed by human algorithm engineers under explicit guardrails.

Weather- and Location-Aware Agentic Dining Recommendation: Leveraging LLM World Knowledge for Region-Sensitive Contextual Reasoning

Context-aware recommender systems have long recognized that factors such as location, time, and weather shape where and what people choose to eat. Existing weather-aware food and point-of-interest recommenders, however, typically treat weather generically -- mapping conditions to preferences through hand-crafted rules or specially trained context models -- and do not capture that the culturally appropriate response to weather is itself region-specific: a rainy evening calls for hot tea and fried snacks in one culinary culture and for very different comfort food in another. Encoding such weather-by-region-by-cuisine interactions as explicit rules or training data is brittle and does not scale. We present a weather- and location-aware agentic dining-recommendation system that takes a different approach: a large language model (LLM) orchestrates tools for location and weather retrieval and then reasons in natural language over the combined context, drawing on the cultural and culinary world knowledge already latent in the model to produce region-sensitive, weather-appropriate recommendations without per-region rule tables or specialized training. We describe the agent architecture, the tool-orchestration flow (Google location services and a weather service feeding an OpenAI LLM), and the reasoning mechanism, and we report on a working prototype that was implemented and briefly deployed end-to-end. We discuss design trade-offs -- cost, latency, ambiguity handling, and fallbacks -- and we are explicit about limitations, including the absence of a formal user study and the risk of cultural stereotyping in locality-based inference. The contribution is architectural: a simple, extensible pattern for incorporating environmental and cultural context into agentic recommendation through LLM reasoning rather than engineered rules.

Beyond expert users: agents should help users construct preferences, not just elicit them

Agents typically assume an expert user -- one with well-formed preferences about what they want -- and default to clarifying questions whenever the task is underspecified. We argue this assumption is unrealistic. Users often lack the domain knowledge to have completely specified preferences; if asked about their preference on some feature, the user may be unable to answer without the agent helping the user to learn some domain knowledge needed to form a preference for that feature, e.g., via examples or explanations. To formalize these principles, we draw on the Search-Experience-Credence framework from Information Economics to introduce CoPref, a model of how users construct preferences based on agent dialog actions. We then study these ideas concretely in agentic recommender systems, proposing CoShop, an interactive benchmark. In CoShop, an agent converses with and makes recommendations for a CoPref user. The agent's performance depends on whether it can help the user gain the knowledge needed to specify the task well. Evaluating five frontier models, we find that no agent exceeds 56% accuracy on CoShop despite five turns of interaction. Failures stem not from agents' ability to find items, but from how little the interaction expands what users know about what they want.