Catherine King, Lynnette Hui Xian Ng, Kathleen M. Carleycs.AI
Designers and policymakers in sociotechnical domains like content moderation, privacy interfaces, recommender systems and beyond, must choose among a growing menu of proposed interventions, but typically lack a principled basis for comparing them. Prior work tends to evaluate interventions individually and mostly along the effectiveness criteria, while implementation constraints such as cost, effort and feasibility are often considered separately. We present a multi-criteria framework for evaluating sociotechnical interventions. This framework is instantiated through the case of misinformation, a domain of intense focus for proposed countermeasures. We survey $N=39$ researchers on 40 operationalized interventions across five evaluative criteria: political feasibility, effectiveness, user acceptance, cost, and implementation effort. We find that the interventions that experts judge to be the most effective are not always the most acceptable to the public or the most feasible to implement. We also discuss how this tension has implications for the design of sociotechnical interventions beyond misinformation, and offer a decision framework for practitioners navigating the trade-offs of sociotechnical interventions.
Modern machine learning systems have outgrown their origins as isolated predictive constructs, evolving into complex socio-technical architectures that actively mediate human opportunity. As algorithms increasingly determine access to economic and social opportunities, it has become widely recognized that these systems are deeply embedded with the structural inequalities and prejudices of their environments. The field of algorithmic fairness emerged in response to the growing recognition that models optimized for predictive accuracy can systematically disadvantage marginalized groups. Early mitigation strategies, however, rested on fragile simplifications that limited their effectiveness in complex socio-technical environments. This thesis identifies and addresses two fundamental limitations of contemporary fairness paradigms: the reliance on deterministic point estimates for auditing and the treatment of individuals as isolated entities devoid of structural context.