A Framework of User Experience Principles for Human-AI Agent Interaction in the Workplace

As AI agents become integral to business workflows, establishing guiding user experience (UX) principles is crucial for ensuring user trust and successful adoption. To address this, our study uses a multi-method approach - combining participatory design workshop, paper-and-pencil, expert review, meta-analysis, and in-depth interviews - to identify and validate a design framework of eight core UX principles for human-AI agent interaction in the workplace. Together with their underlying criteria, these principles provide actionable guardrails for designers and software engineers, creating a foundation for developing effective and human-centered AI agent interactions. This study contributes to a structured foundation for future empirical studies on agentic AI in enterprise settings.

Human-AI Agent Interaction in a Business Context

As AI agents are increasingly integrated into core business processes, understanding and designing effective interaction patterns between humans and AI agents becomes crucial for value creation. This study identifies and evaluates principles and criteria for a positive User Experience (UX) with AI agents, along with methods for its measurement. We identify user expectations and needs to facilitate adoption, build trust, and support user-centered decision-making by development teams. Using a mixed-methods approach that combines qualitative and quantitative techniques, we explore interaction patterns between humans and AI agents. The findings from this exploratory research serve as the basis to develop a survey experiment which evaluates the effectiveness of specific design elements on a larger scale. This foundational research contributes to the development of more intuitive and effective human-AI agent interactions in business settings.

Emotive Architectures: The Role of LLMs in Adjusting Work Environments

In remote and hybrid work contexts, the integration of physical and digital environments is revolutionizing spatial experiences, collaboration, and interpersonal interactions. This study examines three fundamental spatial conditions: the physical environment, characterized by material and sensory attributes; the virtual environment, influenced by immersive technologies; and their fusion into hybrid environments where digital and physical components interact dynamically. The increasing number of AI tools in contemporary society, extensively utilized in both professional and personal spheres, has led to a varied landscape of developing technologies. For instance, ChatGPT has emerged as one of the most downloaded applications, a statistically substantiated fact that demonstrates the swift incorporation of language-based AI into daily life. It also underscores the function of large language models (LLMs) as meaningful bridges between concepts at reading emotional and behavioral signals via natural language. These models provide real-time modifications such as altering illumination, acoustics, or interface configurations, converting static settings into dynamic, emotionally receptive environments. We investigate the integration of language models into professional settings and their potential to enhance user experience by promoting focus, well-being, and engagement. The study investigates ethical concerns, including privacy, emotional tracking, and user agency, emphasizing the importance of inclusive and transparent design. This research formulates a framework for creating co-adaptive environments that merge technological innovation with human-centered experiences, offering a fresh viewpoint on responsive and supportive hybrid workspaces.