Xiaoyi Gu, Julia Tavares, Eder Santana +3cs.IR cs.LG
One of the most challenging problems entertainment live-streaming services face in recommendation systems is that user behaviors are sparse and delayed, and interaction data exhibits bias for different user segments. Unlike e-commerce applications where user actions follow linear sequences, live-streaming viewers engage in multiple concurrent behaviors of watching, chatting, following, and spending, each occurring with varying delays. We address these challenges through three key contributions: 1) a delayed window approach that extends feedback collection beyond immediate responses, 2) a multi-model architecture that combines fresh and delayed signals, and a segment-aware targeting module that optimizes ranking scores differently across user lifecycle stages, and 3) Multi-gate Mixture-of-Experts (MMoE) integration that jointly models correlated targets while reducing model parameters by 41.9% compared to independent models. Online A/B testing demonstrates significant improvements, including a +0.09% increase in Daily Active Viewers (DAV), generating millions more annual active viewer days, and +0.56% increase in highly engaged viewers' capped Average Revenue Per User (ARPU). Viewer-segment targeting achieved an additional +0.15% DAV improvement for newer and less engaged viewers, while MMoE enhancement added +0.08% overall DAV and +0.27% new follows. The proposed system processes ranking requests with low latency, providing a scalable approach for balancing multiple business objectives across diverse user populations. In addition, we tested the multi-model architecture on the Twitch mobile live feed and achieved a +1.12% increase in positive user-channel interactions (clicks, follows, and likes), demonstrating applicability beyond the primary use case.
Long-horizon conversion prediction under delayed feedback creates a two-clock, two-window learning problem in online advertising. A short base observation window releases recent clicks on the click clock before their outcomes mature, whereas conversions continue to arrive on the conversion clock throughout a longer target conversion window. The click clock provides timely but partially observed status supervision. The conversion clock reveals long-tail delays, but the delay composition within an arrival-time slice is weighted by historical click cohorts with different traffic volumes and target-window conversion rates. We present TWICE, a framework that factorizes long-horizon post-click conversion rate (CVR) into a target-window conversion probability and a grouped elapsed-delay cumulative distribution function (CDF). The two clocks provide complementary supervision. Click-clock records train the target-window CVR head through a current-status likelihood over the base observation window. Newly arrived conversions train the delay model on the conversion clock. To account for the cohort mixture, TWICE uses fixed click-time predicted CVR (pCVR) mass as cohort exposure in an arrival-conditioned likelihood. This accounts for differences in cohort traffic and conversion propensity. The resulting aggregate records are self-contained. A single learned CDF produces monotone predictions for all requested horizons up to the target conversion window. Serving requires neither historical lookup nor convolution. Experiments on a public benchmark and an industrial advertising dataset demonstrate the effectiveness of TWICE. In an online A/B test in Kwai's advertising system, TWICE increased expected revenue, revenue, and conversions by 2.486%, 1.858%, and 2.061%, respectively. It was subsequently deployed to full traffic.