SERUM: State Extraction and Refinement for User Modeling

Agentic assistants capable of proactive, personalized interactions require structured models of user intent and workflow. However, building these models from raw, unstructured screen activity remains an open challenge. We present SERUM, a multi-pass framework that extracts finite-state behavioral models directly from unstructured egocentric video using hierarchical VLM annotation. Processing screen recordings through a sliding window, SERUM alternates between activity-recognition and intent-inference passes, with each pass refining labels using accumulated prior context to reduce hallucination and temporal conflation seen in single-pass annotation. Synonymous states are then merged via sentence embeddings and human-calibrated thresholds into a compact, coherent taxonomy. We evaluate behavioral structure by fitting first-order Markov models over the resulting label sequences (both actions and intents) and measuring predictive accuracy against frequency baselines. Across 61 egocentric videos in four domains (coding, cooking, physical activities, and daily life), we find: (1) iterative label refinement converges to a stable state vocabulary, which we term schematic equilibrium, after several passes; (2) normalized Markov models achieve substantially lower perplexity and higher action predictions than frequency baselines, with the largest gains on structured tasks like coding; and (3) human annotators rate final-pass labels as accurate and meaningfully improved over first-pass labels. To our knowledge, SERUM is the first system to produce interpretable process models from unstructured egocentric screen video without manual annotation, opening a scalable pathway for user modeling and behavioral understanding in the wild. Our demo, code, and results are publicly available

See, Infer, Intervene: Proactive World Modeling for Goal-Oriented Social Intelligence

Multimodal retail agents should not only recognize what a customer is doing, but also decide whether and how to assist before an explicit request is made. We study this setting through the See--Infer--Intervene (SII) framework, where a device must see pre-interaction behavior, infer latent customer intent, and act by selecting an appropriate service intervention or choosing to wait. We instantiate SII with the Proactive Intent World Model (PIWM), which represents customer state with AIDA (Attention, Interest, Desire, Action) purchasing phases and BDI (belief, desire, intention) psychological fields, predicts action-conditioned intent transitions, and selects from five response classes: Greet, Elicit, Inform, Recommend, and Hold. We further construct GuidanceSalesBench, a smart-retail benchmark containing state manifests, pre-interaction videos, candidate responses, action-conditioned outcomes, and best-action labels. When conditioned on ground-truth customer state to isolate action selection, PIWM achieves 0.641 macro F1 on 30 held-out target videos, outperforming a zero-shot Qwen2.5-VL-7B baseline and training variants without balanced action supervision; end-to-end video-only selection drops to 0.295, below the 5-class balanced random baseline of 0.414, identifying video-to-state grounding as the dominant deployment-time bottleneck. A preliminary staged real-store pilot (recorded with paid participants performing scripted customer behaviors) reaches 0.579 action macro F1 on 20 fully annotated videos, with 10 additional accessible videos released with index-level labels.

Context as Prior: Bayesian-Inspired Intent Inference for Non-Speaking Agents with a Household Cat Testbed

Many agents in real-world environments cannot reliably communicate their goals through language, including household pets, pre-verbal infants, and other non-speaking embodied agents. In such settings, intent must be inferred from incomplete behavioral observations in context-rich environments. This creates a core ambiguity: observable behavior is often noisy or underspecified, while context provides strong prior information but can also induce brittle shortcut predictions if used naively. We present CatSignal, a Bayesian-inspired probabilistic framework for multimodal intent inference that models spatial context as a prior-like constraint and behavioral observations as evidence. Rather than treating context as an ordinary input feature, our method uses a context-gated Product-of-Experts formulation to compute posterior-like intent distributions from context, pose dynamics, and acoustic cues. We instantiate this formulation in a household cat setting as a focused proof-of-concept for intent inference in non-speaking agents. Under Leave-One-Video-Out evaluation on a multimodal domestic cat dataset, the proposed prior-guided fusion achieves the best overall accuracy of 77.72%, outperforming feature concatenation (71.83%) and stronger late-fusion baselines. More importantly, it substantially reduces context-driven shortcut failures in ambiguous cases. While simpler fusion strategies remain competitive in Macro-F1 and selective prediction, the proposed model provides the strongest overall accuracy and the best suppression of context-based shortcut collapse.