Vision-language models (VLMs) are increasingly deployed in multi-turn settings where users may describe visual content with incorrect assumptions. Yet existing evaluations rarely isolate how models respond when the same visually grounded false premise persists across dialogue turns. We introduce FPCO-Dialog, a benchmark for evaluating correction and cooperation behavior in VLMs under repeated false premises. FPCO-Dialog contains 1,080 images and 10,800 question turns, stratified by visual complexity, object category, and false-premise class, and uses a 10-turn protocol in which a correct dialogue prefix is followed by repeated false-premise referring expressions. We evaluate 20 commercial and open-source VLMs with a model-agnostic protocol and CorrTP@K, a correction-rate metric over false-premise turns, scored by two independent detectors. FPCO-Dialog reveals substantial and persistent cross-model differences in aggregate correction tendency, model-specific turn-wise dynamics, and systematic variation across false-premise types under the benchmark's substitution distribution. The dataset, evaluation protocol, model outputs, detector labels, and code are available.
Conversational AI is moving beyond isolated text prompts toward sustained, multimodal interaction. In real conversations, users clarify goals, revise requests, interrupt responses, switch topics, and introduce new evidence while expecting systems to preserve context across turns. This makes multi-turn dialogue a distinct challenge requiring systems to maintain and update memory, ground responses across modalities, tools, and external knowledge, and adapt across languages and cultures. This study reviews multi-turn conversational AI across text-only dialogue, AudioLLMs and speech-native systems, multimodal and omni-modal systems, and tool-augmented agents. We organize the literature around datasets and benchmarks, modeling paradigms, training strategies, evaluation setups, and cross-cutting challenges. Our analysis shows that support for multiple modalities has advanced faster than the ability to sustain coherent interaction across a session. Despite stronger capabilities to perceive, speak, and act across modalities, current systems still struggle with persistent memory, cross-turn grounding, full-duplex interaction, robust evaluation, and cultural alignment. We conclude with a research agenda for systems that can remember, revise, ground, speak, listen, act, and adapt across turns, modalities, and cultures. (https://github.com/faiza-sfa/multiturn-conversational-ai-survey)
Online shoppers increasingly turn to AI shopping assistants, using images and multi-turn dialogue to express and refine product needs that are difficult to articulate in text alone. However, existing benchmarks largely rely on text-only or synthetic requests, underrepresenting complex real-world shopping requirements jointly expressed through images and language. We introduce MMShopBench, the first real-log benchmark for multimodal, multi-turn shopping agents. Built from carefully cleaned and manually annotated shopping logs, MMShopBench provides ground-truth annotations of each request's purchase intent and mandatory product requirements. Agents must infer these requirements jointly from user images and multi-turn dialogue, retrieve candidate products through image and text search, and verify that each candidate satisfies all requirements using its product images and structured attributes. We evaluate representative open-source and proprietary models using an evidence-grounded multimodal protocol and construct a companion training set for fine-tuning an open-source model. To ensure reproducible experimentation, we build an offline shopping sandbox, where fine-tuning substantially narrows the performance gap between our open-source model and leading proprietary models, demonstrating the effectiveness of our training data.
Lingyi Meng, Zecong Tang, Haoran Li +12cs.AI cs.CV cs.MM
In recent years, unified multimodal models (UMMs) have emerged to support both understanding and generation within a single framework. Mastering dynamic, multi-turn interleaved image-text dialogues is a crucial task for UMMs in real-world applications. However, existing benchmarks fail to evaluate this important task, as they are often limited to single-turn or static settings, and typically overlook exposure bias in multi-turn interactions. To bridge this gap, we propose IMUG-Bench, a comprehensive benchmark for multi-turn interleaved image-text dialogue of UMMs that jointly evaluates their understanding and generation capabilities. Our IMUG-Bench comprises three classes: Static Spatial, Temporal Causal, and Hybrid, covering 3,113 samples and 12,034 interaction turns. It also includes dynamic understanding questions, thereby supporting evaluation that better reflects real-world multi-turn interaction scenarios. Large-scale experiments on IMUG-Bench systematically evaluate mainstream open-source and closed-source UMMs, revealing their capability boundaries and failure modes, and uncovering pronounced exposure bias on the generation side in multi-turn interactions. We further explore several test-time scaling strategies, including Chain-of-Thought, Self-Verification, and Best-of-N Sampling, which effectively improve generation accuracy and mitigate exposure bias in generation tasks. These findings provide insights into enhancing the robustness and multi-turn interaction capability of future UMMs.