Large language models are increasingly used to annotate datasets for training smaller, task-specialized models such as named entity recognition. While this method yields effective models, it assumes that the synthetic dataset is correctly annotated. In this work, we find that (i) current fine-tuning processes simply ignore LLM-introduced annotation noise, resulting in degraded performance and (ii) existing noise-robust losses are not transferable to sequence labeling because annotation noise in named entity recognition is heterogeneous: for example, missing mentions and type errors affect the training signal in different ways. Treating all noisy tokens equally in noise-robust losses and applying a single reweighing criterion for all may therefore remove useful supervision or reinforce incorrect labels. To address this limitation, we propose error-type-aware loss reweighting for NER, which introduces separate reweighing rules for different types of potentially erroneous tokens. Our approach is simple and efficient, does not require additional training resources, and improves F1 by 0.8 - 2.0 percentage points on dataset-level average for noise levels between 15% and 40%, with a maximum improvement of 4.6 percentage points with 24.1% noise on Wikigold.
We used a large language model (GPT-4.1) to annotate the text of about 9,000 support conversations at a global consumer-goods firm, decomposing customer-care satisfaction into component axes (overall, agent, outcome, product, and customer effort), and validated the LLM annotations against the satisfaction ratings customers gave themselves. Four of five axes track self-reported satisfaction closely (overall, agent, and outcome near an unadjusted 0.65; effort -0.54), while product satisfaction is weak against the available proxy. The unadjusted correlation also understates the alignment: the disagreements concentrate in a small, readable tail of divergent sessions rather than in general drift, and the overall correlation rises to 0.811 when only the severe divergences are excluded and to 0.914 when the full divergent tail is excluded. The axes are also highly collinear, and adding them to the overall score does not improve prediction of the customer's rating, the decomposition's value is not incremental prediction but attribution and coverage. And, with greater coverage the picture of the data changes. Read on every contact rather than the few that return a survey, satisfaction is markedly lower than the survey reports (a full-census 2.91 against the surveyed 3.62 on a five-point scale). The promise of decomposed satisfaction as a methodology is the ability to identify more nuanced drivers of customer experience in conversational data.
This paper presents an approach to the SemEval-2026 Task 3: Dimensional Aspect-Based Sentiment Analysis. We investigate methods for moving beyond traditional categorical sentiment (e.g., positive or negative) to predict fine-grained, real-valued scores for sentiment "valence" (positivity) and "arousal" (intensity). We participate in two subtasks: predicting these scores for given aspects (Subtask 1) and extracting full sets of sentiment details, including aspects, categories, and opinions alongside their scores (Subtask 3). Our approach for the regression task involves a weighted ensemble of transformer-based encoder models. For the Russian language, we further enhance the input by using a large language model (LLM) to generate synthetic sentiment descriptions. For the extraction task, we fine-tune a decoder LLM to perform structured prediction, allowing the system to identify sentiment elements and estimate their numerical scores simultaneously.
Most companies read their customer support data at scale using sentiment analysis, which measures how customers sound rather than whether they were satisfied with the result. We tested a richer alternative on 70,450 support conversations from a leading online fundraising platform: alongside tone, we used GPT-5.4 to estimate each customer's satisfaction and to flag whether they reported a concrete problem, then validated all three readings against the 1-to-5 ratings customers left on the conversations they rated. The satisfaction estimate tracked those ratings far better than sentiment did, correlating at 0.47 against 0.36 and flagging unhappy customers with far fewer false alarms. The structured read also sees what sentiment cannot: tone and satisfaction disagree in 44% of conversations, a single "Neutral" label hides everything from quietly satisfied customers to ones who quietly gave up, and the largest group of all is "tolerated friction," customers who are satisfied but still reporting a fixable problem, a standing issue that no sentiment-based dashboard can surface. The broader finding is that LLM-based annotation can capture far more than the tonality of a customer's language, offering strong potential for new business metrics grounded instead in the customer's state (whether they were satisfied) and the cause of their problem extracted directly from the raw textual data of interactions and feedback.
We ask whether topic sentiment has a causal effect on perceived political ideology, and whether the answer depends on who assigns the ideology label. Using articles from AllSides, paired with shared sentiment annotations from Llama-3.3-70b-versatile, we compare ideology labels from expert human annotators, GPT-4o-mini (baseline and finetuned), and Llama-3.3-70B. We apply Double Machine Learning (DML) and mediation analysis across all four annotation paradigms. Zero-shot LLMs regularly inflate effect sizes relative to human annotations, while fine-tuning often attenuates them back toward the human scale. Our results have implications for the use of LLM annotations as silver labels and as proxies for human judgment in downstream causal analyses: they may be reliable for recovering the presence and direction of effects on the partisan topics, but not their magnitude, leading to over- or under-prediction of some ideology given particular topics.