Comparing Chatbot Performance Enhanced with Persistent Homology

Chatbots have become increasingly prevalent across various domains, offering automated assistance in many areas, especially mental health support. The training is done using extremely large datasets, which are sometimes not available in very specific domains. Moreover, it would sometimes be ideal to train the chatbot with personal information about the patients, which, of course, cannot be done on shared servers since it would violate patient confidentiality. Hence, being able to improve the performance of a chatbot, possibly trained locally and on a restricted dataset, without having to increase the dataset itself, would be extremely beneficial. In this work, we will enhance the input datasets using persistent homology (PH) vectorizations computed from the raw datasets themselves. Then we will compare, across several metrics, the performance of multiple chatbot models with or without the PH enhancement. Our experiments suggest that, while at times the PH enhancement is not particularly beneficial, it sometimes brings remarkable advantages for virtually no cost.

Synthetic Users, Real Differences: an Evaluation Framework for User Simulation in Multi-Turn Conversations

There is growing interest in exploring user simulation as an alternative to gathering and scoring real user-chatbot interactions for AI chatbot evaluation. For this purpose, it is important to ensure the realism of the simulation, i.e., the extent to which simulated dialogues reflect real dialogues users have with chatbots. Most existing methods evaluating simulation realism produce coarse quality signal and remain solely at the level of individual dialogues. To support more rigorous evaluation in this area, we propose realsim, an evaluation framework that enables practitioners to take a distributional view of real vs. simulated dialogues along 8 dimensions, covering attributes related to the communicative functions of the interaction, user states, and the surface form of user messages. We then instantiate the framework with a curated dataset of 1K multi-turn task-focused real user-chatbot dialogues that cover 16 domains of chatbot applications. Overall, we find that simulated users tend to struggle at capturing communication frictions that real users introduce to interactions, which could make evaluations based on such simulations overly optimistic. We also observe variability in performance across different domains, which may indicate a need for domain-specific user simulators.