Large language models (LLMs) demonstrate strong performance on standard content moderation benchmarks. However, these benchmarks often aggregate multiple moderation criteria into a single label, making it unclear whether models can disentangle them and reliably apply each criterion when making decisions. To study whether LLMs exhibit criterion-conditioned behaviour, we introduce Diagnostic Evaluation of COntent (DECO), a criterion-independent factorisation of content that enables controlled, criterion-level evaluation. We also introduce pairwise evaluation to compare model outputs across different criteria for the same input. Across four moderation datasets and four LLMs, we find that strong benchmark performance can hide substantial failures at the criterion level. Models struggle most when correct decisions depend not on overall harmfulness, but on the specific aspect of the content that the criterion requires them to assess. Our results highlight a key limitation of current content moderation benchmarks: strong performance on aggregated labels does not provide sufficient evidence that LLMs can reliably evaluate content with respect to individual moderation criteria. These findings call for the development of evaluation methods that explicitly measure criterion-conditioned behaviour.
Lorenzo Cima, Alessio Miaschi, Amaury Trujillo +3cs.HC cs.AI cs.CY
AI-generated counterspeech offers a scalable and effective strategy to mitigate online toxicity by promoting more constructive dialogue. Yet, existing approaches adopt a generic, one-size-fits-all paradigm, overlooking the conversational context and characteristics of the targeted users. Here, we propose and evaluate multiple strategies for generating contextualized counterspeech that is adapted to the moderation setting and personalized to the moderated user. In detail, we explore a range of configurations that integrate different forms of contextual information and fine-tuning techniques. We conduct a comprehensive evaluation combining quantitative indicators with a pre-registered, mixed-design crowdsourcing experiment. To ensure robustness, we implement algorithmic measures of counterspeech quality based on ROUGE, BLEU, and BERTScore, observing overall consistent results across metrics. Furthermore, we analyze which characteristics of both the generated counterspeech and the moderated toxic message most strongly influence perceived persuasiveness, yielding insights into how contextualized interventions can be made more effective. Our findings show that personalization can be effective, but not uniformly so. Lightweight strategies combining conversational context and user history improve perceived adequacy and persuasiveness, whereas several other contextualization strategies degrade human-perceived counterspeech quality. Taken together, these results provide actionable directions for developing more personalized, effective, and responsible counterspeech systems, ultimately advancing human-AI collaboration in online content moderation.
Content-moderation classifiers are usually evaluated in isolation, but deployment requires choosing where to intervene and what follows a flag. We evaluate these choices using two end-to-end customer-outcome metrics rather than component accuracy: Usefulness, the fraction of turns with a shown, non-harmful, relevant response, and Harmful Exposure, the fraction with a shown harmful response. Latency and error rates are diagnostics. We compare Input only, Response only, and Input + response hard blocking on a human-labelled product benchmark and public ToxicChat evaluation. At the evaluated operating points, Response only achieves the highest filter-only Usefulness in both settings, while Input + response achieves lower Harmful Exposure. Replacing Response only blocking with Response + rewrite recovers most blocked traffic and yields the same observed Harmful Exposure count as Response only blocking for the selected configuration; this equality is not an equivalence result. Probe routing substantially reduces conditional route-and-generation time relative to LLM routing at comparable measured outcomes. A focused output review shows how rewrites balance filter passage with usefulness by generalizing triggering language while retaining benign intent and safe redirection; some sensitive-domain outputs nevertheless omit potentially safety-relevant support information. These results support comparing moderation configurations under deployment-specific safety and latency constraints rather than applying a universal placement rule. Code and public artifacts are available at https://github.com/microsoft/mod-frontier
To avoid moderation and surveillance on social media, some users routinely invent indirect linguistic expressions (ILE) that camouflage sensitive meanings. Such expressions surface as algospeak, euphemisms, and adversarial obfuscation, depending on intent and context, and they involve recurring encoding mechanisms. We propose a comprehensive, mechanism-oriented taxonomy of ILE that abstracts away from communicative goals and instead categorizes the underlying operations through which meaning is encoded and recovered. We evaluate the taxonomy by incorporating it into LLM prompts and comparing it with four existing taxonomies and a no-taxonomy baseline, using 2,000 manually annotated TikTok and Bluesky posts. The proposed taxonomy attains the strongest document- and span-level performance across the three LLMs, achieving an improvement of 4.7% in accuracy and 5.4% in F1 over the best-performing benchmark. The empirical results reveal the importance of a comprehensive, mechanism-oriented taxonomy as a stable scaffold for detecting emerging coded language and a useful input to content moderation. Disclaimer: This paper contains content that may be profane, vulgar, or offensive.
Current research primarily focuses on model performance, while comparatively less attention has been devoted to uncertainty estimation, particularly in settings where LLMs are increasingly used to generate annotated data. We introduce a framework combining conformal prediction with Collaborative Filtering-style annotators' representation to model LLM behavior in relation to human annotators and to analyze patterns of agreement and disagreement. Using Non-Conformity Scores, we introduce the Ghost Prediction metric and the Ghost Annotator representation to quantify cases in which model predictions diverge from all available human annotations. We compute cosine similarity measures to explore differences in model behavior across sociodemographic axes. We evaluated four LLMs of different size and families across four content moderation datasets. Our finding shows that while we find that all models uncertainty increases with annotator disagreement, larger models tend to be more confident in the classification of texts that are not aligned with any human annotation. Finally, the Ghost Annotator framework reveals a consistent and robust pattern of demographic misalignment, suggesting a structural bias likely rooted in pretraining corpora.