We present TSWAP, a deployed eight-language conversational wellness advisor grounded, via retrieval-augmented generation, in a verified knowledge base of Thai traditional medicine and certified wellness providers. An unmodified open-weight LLM (Qwen3.6-35B-A3B on vLLM) is grounded on a ~30.6K-chunk Thai index by a hybrid dense-sparse retriever with cross-encoder reranking; a first-turn query classifier forces tool-based retrieval for entity lookups; a rule-based safety layer enforces medical scope and Thai emergency routing; and all eight languages are served zero-shot with translate-then-retrieve. We release the first Thai traditional-medicine/wellness retrieval benchmark (50 questions with gold document IDs; Recall@5 = 0.88), production QA logs (91.1% test-retest pass over 259 cases), and a 71-question frontier no-retrieval probe showing what each grounding pillar contributes: without the safety prompt the backend model family produced a full drug-dosing schedule and complied with out-of-scope requests, and without the knowledge base it produced zero verifiable provider recommendations. We further report two transferable deployment findings: English-calibrated 4-bit AWQ quantization corrupts Thai tone marks, and forced-retrieval routing is necessary for reliable grounding.
Guilin Li, Jiaxing Zhang, Matthias Hwai Yong Tan +2cs.CL
Merchant risk control at large payment platforms screens tens of millions of merchants daily, where false positives harm legitimate merchants and false negatives leave harmful activity undetected. The hardest cases require jointly understanding a merchant's textual profile and long behavioral sequence. Large language models (LLMs) excel at text but cannot natively model such sequences, while adapting them often causes catastrophic forgetting. We present SeqLLM, a framework that adds behavioral-sequence modeling to a pretrained LLM while preserving its language ability. SeqLLM combines three components: a compact discrete vocabulary that represents behavioral events as native tokens; a lightweight projector, trained with a two-stage alignment curriculum, that grounds these tokens in the LLM's semantic space; and prefix-guided capability injection, which acquires sequence-modeling ability through task-prefixed supervised fine-tuning rather than continual pre-training. SeqLLM is deployed at WeChat Pay, screening millions of merchants daily. Against the production DeepSeek-based LLM baseline, it raises screening precision from 92.0% to 97.5%. Its pretrained behavior-token embeddings also improve Precision@Top-0.01% by 26.8 percentage points in a production fraud detector serving billion-scale transaction traffic. Beyond payments, SeqLLM achieves state-of-the-art results on public recommendation benchmarks. On MovieLens and Amazon, it surpasses the strong User-LLM baseline by up to 32% relative Recall@5 while retaining markedly stronger language ability. On RecIF, it improves Pass@32 by 14.2% over the full OneRec-8B pipeline using only one-fifth of its GPU-days.
Mathieu Delcluze, Léa Briand, Benjamin Chapus +2cs.IR cs.LG
Music streaming services such as Deezer often recommend personalized playlists to users. Playlist captioning, which involves describing these playlists in natural language, is essential for helping users understand the content behind each recommendation, yet remains challenging at scale. This paper presents the automatic playlist captioning system deployed on Deezer in 2025 to address this challenge. Leveraging recent advances in large language models (LLMs) to generate descriptive captions from diverse data sources in a controlled manner, this system now powers the Daily Mix feature, used by millions of users. This deployment has led to significant improvements in user engagement, highlighting how the semantic framing of an unchanged recommendation shapes user perception in online personalized experiences.