Positive psychology dialogue aims to support emotional distress and positive resource building, requiring models to produce not only empathetic replies but also coherent progression through a multi-turn support process. Existing resources often reduce supervision to turn-level strategies or holistic preference labels, leaving process position, support function, and local repair targets implicit. We introduce StageWell, a process-aligned Chinese corpus for positive psychology dialogue, together with HQS, a structured protocol for data construction and evaluation. StageWell organizes support into a six-stage support process and uses a multi-agent whole-dialogue rewriting workflow to construct 12,445 SFT instances, 1,849 DPO preference pairs, and a GroundTruth subset of 120 expert-revised dialogues and 977 QA pairs. Guided by HQS, DPO pairs are built as process-localized repairs: flawed model outputs are used as rejected responses, and targeted rewrites under the same context and stage constraint are used as chosen responses. Across four 9B-14B open-source LLMs, this supervision yields robust gains in process control, response quality, and safety. Averaged across models, BERTScore improves by 0.037, Q-Overall increases by 1.32 points, S-exact increases by 0.236, and the H-critical rate decreases by 0.167. These results highlight the value of modeling supportive dialogue as a structured multi-turn support process rather than as single-turn response generation.
Emotional Support Conversation (ESC) systems aim to provide holistic support by balancing professional therapeutic competence with natural empathy. However, existing methods struggle to simultaneously achieve structured, stage-aware reasoning and seamless empathy-expertise alignment, often resulting in an artificial splicing of clinical strategies and generic reassurance. To overcome these limitations, we propose ESCRAG-R1, a unified framework that integrates retrieval-based psychological guidance into Group Relative Policy Optimization (GRPO). By incorporating retrieval into the reinforcement learning loop, ESCRAG-R1 transforms external knowledge into a robust learning signal that stimulates explicit internal reasoning prior to generation and fundamentally reshapes the model's internal policy. To provide the reliable supervision required for this optimization, we construct ESC-Preference, a high-quality dataset based on a Client--Counselor--Judge evaluation framework that delivers precise, empathy-aware reward signals. Extensive experiments demonstrate that ESCRAG-R1 significantly outperforms existing baselines by mitigating superficial splicing and realizing a natural integration of professional guidance and empathetic expression. Code and datasets are released at https://github.com/Matcha-Liu/ESCRAG-R1.
Emotional Support (ES) systems have long optimized a single objective: alleviating the user's emotional distress in the moment. We argue that a complementary need, helping users see themselves more clearly, defines a distinct paradigm we call Personality Support (PS). PS is not counseling or clinical intervention: it targets cognitive clarity and self-articulation, not symptom relief or diagnosis. We instantiate this paradigm in three layers. First, we present DSD, a Chinese self-discovery PS Dataset of 8,590 samples collected through real longitudinal interaction across five minimal units, Coach, Warm, Tsukkomi, Real, and Gonzo. Second, we build DeepSupport, a multi-persona PS system trained with OrthoTune, a PS-tailored framework with style-specific adapters and a style-consistency regularizer. Third, we unify the five DeepSupport personas into Ekova, a persistent personality-support agent with a unified cross-session memory layer, supporting both adaptive routing and user-customized persona selection. Experiments show that OrthoTune-trained models outperform all baselines with an average relative gain of 16.3% across all metrics over the strongest prompt-based baseline. Code is available at https://github.com/Yukyin/Ekova.
Emotional validation - explicitly acknowledging that a user's feelings make sense - has proven therapeutic value but has received little computational attention. Emotional validation in dialogue systems can be decomposed into (i) validating response identification, (ii) validation timing detection, and (iii) validating response generation. To support research on all three subtasks, we release M-EDESConv, a 120k English-Japanese multilingual corpus created through hybrid manual and automatic annotation, and M-TESC, a multilingual spoken-dialogue test set. For timing detection, we propose MEGUMI, a Multilingual Emotion-aware Gated Unit for Mutual Integration, that fuses frozen XLM-RoBERTa semantics with language-specific emotion encoders via cross-modal attention and gated fusion. MEGUMI shows superior performance on both the M-EDESConv and M-TESC datasets, both objectively and subjectively. Finally, our EmoValidBench benchmarks of GPT-4.1 Nano and Llama-3.1 8B indicate that current LLMs generate contextually similar and diverse validating responses, but emotional understanding remains a major area for improvement. Project page: https://github.com/zihaurpang/Multilingual-Emotional-Validation