Sandeep Sricharan Mukku, Albert Aristotle Nanda, Rohit Pyatics.CL
Organizing unstructured feedback text into hierarchical taxonomy is a fundamental challenge in NLP, particularly in domains where feedback arrives at massive scale in varied forms such as reviews, transcripts, and surveys. Existing approaches either produce shallow hierarchies, neglect long-tail topics, or lack rigorous evaluation frameworks. We present TaxCE, a fully automated framework that constructs multi-level hierarchical taxonomies from raw text through progressive condensation of corpus content into actionable segments, deduplicated semantic units, and granular topics with definitions, which are then organized bottom-up into a hierarchy with corpus-groundedness. We also introduce three corpus-grounded evaluation metrics, Exclusivity, Exhaustivity, and Granularity (EEG), and integrate them into a metrics-in-the-loop iterative refinement mechanism that diagnoses deficiencies and applies targeted corrections until convergence. Extensive experiments demonstrate that TaxCE consistently outperforms existing baselines spanning classical topic models, neural methods, and LLM-based approaches, with average improvements of 11.8, 20.5, and 15.7 percentage points in exclusivity, exhaustivity, and granularity respectively over the strongest baseline. Human evaluation further confirms superior taxonomy quality, actionability, and navigability.
A thematic corpus is a collection of semantically coherent documents that collectively describe different aspects of a shared thematic event. Such a corpus typically contains hundreds or even thousands of documents. While users' interests in a thematic event often span multiple dimensions, Query-Focused Summarization (QFS) aims to generate summaries tailored to users' queries. However, existing QFS datasets lack event-oriented summarization, and most QFS methods struggle with large-scale corpora. To address these challenges, we propose the Query-Focused Event Summarization (QFES) task and construct the QFESum dataset, which contains 8 thematic events, 16,684 documents, and 104 queries. Furthermore, we introduce a two-stage QFES framework consisting of Query-Focused Retrieval with Adaptive Thresholding (RAT) and Query-Focused Summarization based on Hierarchical Clustering (SHC). Experimental results on QFESum show that RAT and SHC consistently outperform the baselines, demonstrating their effectiveness for QFES. The dataset and code are publicly available at https://github.com/sarcasm-hcy02/QFES-QFESum.