To effectively enable people to understand new topics, explanations should be tailored to their backgrounds and abilities. Prompting alone has been shown to be insufficient for creating such explanations, and other computational methods are missing so far. Therefore, this paper investigates whether LLMs can be steered to generate explanations that are tailored to a specific group of people. To this end, we propose an approach that first identifies group-specific attributes in terms of explanatory style and knowledge of a specific target group. Building on activation engineering, it then computes attribute-based steering vectors and adds them to the internal activations of an LLM during inference to enable a fine-grained steering. In our experiments, we assess the steering effectiveness in terms of specificity and factuality of the generated explanations. Additionally, we evaluate the explanations in a study with human experts from different target groups. Compared to prompting and state-of-the-art steering baselines, our approach tailors the explanations significantly better to the target group while maintaining the best specificity-factuality balance.
Alessandro Tutone, Giorgio Franceschelli, Mirco Musolesics.CL cs.AI cs.CY
Large Language Models (LLMs) are increasingly capable of generating text that challenges human performance in domains requiring creativity, yet evaluating creativity in LLM-generated content remains a significant challenge. Here, we investigate whether current automatic evaluation methods can reliably capture human judgments of creativity. We collect human evaluations of human- and AI-generated short stories from the WritingPrompts dataset across 11 dimensions of creativity, and compare these judgments with automated objective metrics and LLM-as-a-Judge evaluations. Our experiments reveal substantial misalignment between automatic evaluations and human assessments. In particular, LLM-based judges exhibit a systematic preference for AI-generated stories, consistently favoring their stylistic characteristics over the unpredictability and other qualities of human-authored texts. Furthermore, correlation analyses show that widely used automatic metrics exhibit near-zero alignment with human judgments across both human- and AI-generated stories, suggesting that they fail to capture important dimensions of creativity. These findings highlight fundamental limitations in current approaches to the automatic evaluation of creative text and underscore the difficulty of reducing the multidimensional and subjective nature of creativity to computational metrics.
Readable AI output can leave an evaluability gap: even when the source is shown, an overall-quality judgment may not reflect what an output preserves. We investigated how source-text condition and output rendering relate to perceived translation quality, and how output and system appraisals relate to trust and stated disclosure willingness in a plain-text interface. A focal 2 * 2 comparison (N=306) using TransLingo examined simple generated narratives and complex literary-philosophical prose alongside LLM-generated readability-oriented outputs and researcher-revised fidelity-oriented outputs. A descriptive stimulus audit indicated greater source retention in fidelity-oriented outputs in both source-text conditions. Factorial analyses showed a significant rendering-by-source-text-condition interaction in perceived quality. Participants rated fidelity-oriented outputs higher than readability-oriented outputs for the simple narratives, whereas no reliable rendering difference emerged for the complex prose. A corresponding source-condition-dependent pattern was observed for perceived intelligence, agency-oriented anthropomorphic attribution, and task-performance trust. A separate theory-ordered appraisal-structure SEM characterized concurrent associations among perceived quality, perceived intelligence, agency-oriented anthropomorphic attribution, task-performance trust, and stated disclosure willingness across six domains, with task-performance trust as the proximal correlate of stated willingness. The observed rating pattern distinguishes source access from source evaluability: for the complex stimuli, displaying the source did not ensure that one overall-quality rating reflected differences in retained content. It also separates support for evaluating translation output from data-handling support for decisions about what personal text to entrust to a system.
The majority of work on summarization evaluation focuses on general summary quality (e.g., ROUGE, BERTScore) or specific desired properties (e.g., readability, factuality). However, these metrics fail to measure the utility of a summary to an individual user. For example, a biomedical researcher learning about the latest vaccine research will have different informational needs from a family doctor. Query-focused summarization captures part of this need, but in practice, users rarely state everything relevant in a query: a single short query is likely inadequate to distinguish the needs of a researcher from those of a physician. By contrast, a reader's background or persona (their role and expertise) is comparatively stable across queries and recovers much of this missing context, which makes it a practical signal for assessing whether a summary satisfies that reader's needs. In this work, we assess how sensitive popular summarization metrics are to both informational and persona differences, and find that many popular metrics, including strong LLM-as-judge metrics, fail basic perturbation tests of informational content. We additionally conduct an expert human evaluation, measuring summary preferences based on information satisfaction given a specific person's background and use case. We find that both traditional and LLM-based metrics are insufficient measures of information satisfaction and agree poorly with human judgment.
Focus particles such as "even" and "only" are central to formal semantic theories that posit structured representations over sets of alternatives. "Even" highlights unexpected or extreme alternatives, while "only" enforces exclusivity. If such scalar representations are robust and generalizable, they should give rise to consistent judgments across contexts and systems. In this work, we test whether humans and large language models (LLMs) construct stable scalar representations from sentences containing these particles. Using a dataset of approximately 100 items, participants and models were asked to make scalar judgments. Preliminary results suggest that similar outputs across humans and LLMs may arise from different underlying mechanisms.
Frontier LLMs are increasingly put to use on open-ended complex questions, different in nature from the ones they are typically evaluated on. We dedicate more than 4,000 human expert hours to evaluate a selection of six frontier LLMs on a member of this class of problems: EuroExec, our introduced human expert-based benchmark composed of 413 open-ended long-form European executive tasks authored by 47 vetted domain experts, each question drawn from experience in a real case. Every response is manually evaluated through a multi-attribute rubric, an item-specific checklist of requirements, and a preference rank ordering, extracting an aggregate metric "Solve Rate". The strongest model solves only 56.9% of tasks, while expert-written reference answers judged blindly are solved at near-ceiling levels and are preferred over every model response in 74% of direct rankings, placing frontier generative systems well below the professional standard of work they are already used for. We see that the best way to extract this kind of conclusion is by employing human evaluators, carefully checking their consistency through rigorous statistical analysis, and observe that automatic measurements also fall short when evaluating on this case of real-world open-ended problems with a subjective ground truth.
Span-guided rewriting aims to preserve meaning by localizing edits to annotated harmful spans, but the same constraint can leave harmful intent insufficiently mitigated. We present a controlled exploratory comparison of span-guided and unguided detoxification on a mixed-source English evaluation set comprising manually curated inputs and HateXplain test items. We conduct a dense blinded human evaluation under a fixed single-generator setting. Human preferences reveal a trade-off rather than a uniformly superior rewriting strategy. Span-guided outputs are favored when localized editing preserves the original stance and avoids unnecessary modification, whereas unguided outputs are favored when broader rewriting achieves more complete mitigation. This contrast varies substantially across the study-defined strata: the two strategies are competitive in the strong stratum, while unguided rewriting is clearly preferred in the mild stratum. Rationale annotations trace this difference to complementary failure risks: residual harm after localized editing and over-modification after broader rewriting. We treat automatic evaluation as a diagnostic rather than a substitute for human judgment. Toxicity-similarity scalarizations, a multi-generator analysis, and two general-purpose LLM judges reproduce parts of the aggregate tendency but do not yield an analogous stratified contrast. These setting-specific findings do not establish a severity-based routing rule. Instead, they motivate evaluation protocols that assess mitigation sufficiency and meaning preservation separately and report both residual harm and over-modification alongside aggregate scores.
Vilém Zouhar, Roman Grundkiewicz, Sara Rajaee +6cs.CL cs.HC
Current human evaluation of machine translation typically assesses single outputs in isolation, a paradigm that suffers from high annotator noise and cost. We introduce Contrastive Error Span Annotation (cESA), a protocol that presents multiple translations of the source input (text, video, audio, image). In cESA, the annotator sees multiple translations of the same document, marks major and minor error spans, and then assigns a score from 0% to 100% on absolute scale. By allowing annotators to access the shared context across multiple outputs, cESA facilitates more consistent and efficient judgments. We validate cESA using a large-scale human evaluation of English->Japanese translations of 12 models, demonstrating reductions in annotation time and noise compared to standard pointwise evaluation. Unlike existing contrastive ranking methods, cESA yields absolute quality judgments that enable simple, interpretable non-parametric model rankings without the need for post-hoc corrections.
Yves Ferstler, Adam Podoxin, Ty Brassington +3cs.CL
AI translation of literary works is increasingly common. While the content may be rendered adequately, we do not know enough about how readers experience it in terms of immersiveness and literary effect, aspects poorly captured by automatic machine translation metrics or human evaluation targeting fluency and adequacy. We ask 15 avid readers to compare recently published human translations (HT) to machine translations (MT) generated with an agentic large language model (LLM)-based pipeline, for 15 recent novels in French, Polish, and Japanese and translated into English. Readers evaluated approximately 8K-word excerpts in two conditions: immersive reading of the whole excerpt (30 comparisons) and close reading of 386 aligned HT-MT chunk pairs (772 comparisons), with two readers per book and in alternating order of presentation. Overall, readers find MT "fine", but prefer HT (slightly at excerpt-level 19/30, more clearly at chunk-level 522/772) for its ease, clarity, and immersive nature. Readers' highlights show that MT's quality varies more within one book than HT's does. Crucially, readers cannot reliably tell the two apart (17/30 guess correctly) and tend to prefer the version they believe to be human. Automatic metrics, including LLM-as-a-judge approaches, fail to recover reader preferences and favor MT. We release LAIT (Literary AI Translation), a reader-centered evaluation dataset with 1K reader comments, 2K judgments and preference ratings, and 7.2K span-level annotations, along with our evaluation protocol and supporting interface.
Human evaluation plays a critical role in assessing the quality of generated text. However, the reliability and reproducibility of these evaluations depend on transparent and well-documented protocols -- details that are frequently missing in current practice. In this work, we conduct a large-scale analysis of human evaluation protocols for evaluating long-form generation tasks in *CL conference publications from 2023--2025, including a full manual review of 284 papers and LLM-assisted analysis for another 1.8k+ papers. We define a set of 20 reportable criteria related to reproducibility of human evaluation studies, and apply these criteria to systematically examine reporting norms and practices within the community. We find widespread under-reporting of important aspects of human evaluation study design, leading to ambiguity about what was measured and how, who contributed judgments, and how judgments should be interpreted. Based on these findings, we outline actionable recommendations to support more transparent and reproducible reporting in future research. Our analysis code and annotated dataset can be found at: https://github.com/larchlab/Illusions-of-the-Gold-Standard
Lechen Zhang, Jiarui Liu, Tal Augustcs.CL cs.AI cs.HC
Despite growing interest, most evaluations of large language models' (LLMs') personalization abilities have relied on synthetic data. It remains unclear how well current personalization systems work for real users. In this paper, we study the gap in LLM personalization performance when using synthetic versus human data. We collect human conversations (550 conversations) and judgments across three stages of personalization: extracting user attributes from conversations (5,949 judgments), pairing relevant attributes with new prompts (11,919), and incorporating relevant attributes into a personalized response (1,101). Incorporating human data reveals system limitations at each stage. Models struggle to extract attributes from human conversations, disagree with human judgments on relevant attributes, and generate personalized responses that humans judge no better than generic responses (though that LLM judges widely rate as better). We introduce two lightweight training-based interventions that shift automated personalization evaluation closer to human data in our first two stages. However, in our third stage we find that learned reward models achieve only modest correlation with human ratings, suggesting that human-aligned personalization quality judgments are difficult to model directly. Our collected data provides a foundation for studying how models should extract, select, and incorporate user information in ways that humans find useful.