Ryuichi Sumida, Koji Inoue, Tatsuya Kawaharacs.CL cs.HC
Memory systems for conversational LLMs are conventionally evaluated by direct, fact-seeking questions about prior dialogue (Direct QA): can the model recall fact X from a prior conversation? We tested whether higher Direct QA accuracy correlates with higher user satisfaction in a 4-month deployment (40 users, 1,872 sessions, 7 memory conditions). Existing-benchmark Direct QA varies from 19.7% to 70.1% across the 7 conditions, but satisfaction does not change. We hypothesize that existing benchmarks and user satisfaction are tracking different capabilities: benchmarks measure elicited retrieval (recall when asked), while conversation requires natural integration (detecting relevance and naturally weaving prior context into a response). To examine this, we introduce MemUse, a set of real user-cued memory moments drawn from the deployment, scored by an integration-aware judgment of the natural conversational response. Holding the model and context fixed, the same system that scores 78.8% on Direct QA references only 7.9% of those facts in conversation -- a 71-point gap. Within these moments, Natural Integration is associated with satisfaction, whereas Direct QA is not. We release the deployment corpus and MemUse together with all judgments and scoring prompts at https://github.com/ryuichi-sumida/memuse.
AI systems increasingly retrieve from records that revise themselves: issue threads, encyclopedic histories, policy logs, and long conversations. The challenge is not only finding relevant evidence, but deciding which claims remain in force, which were superseded, and when to abstain. Structured memories promise to solve this with typed edges, temporal updates, and conflict status, yet evaluations often change mechanism and prompt presentation together. We study this as Evidence-State Revision, comparing flat retrieval, coarse edge invalidation, and fine-grained RevisionLedger on 2,907 high-agreement questions from GitHub, multi-repo issue histories, Wikipedia, and DyKnow-style temporal streams. A render-matched control (same layout, deprecation disabled) reveals the central confound: when a value is changed and later restored, RevisionLedger appears to beat a flat baseline by +0.182, but almost all the gain comes from easier presentation; the fine-grained mechanism residual is indistinguishable from zero (+0.021 to +0.025 across two judge families). After presentation is controlled, coarse invalidation is the only mechanism that pays for current-state queries, beating the fine ledger by 0.084; the same query-sufficiency principle says provenance mainly needs retained invalidated evidence, not richer typing. Memory evaluations should hold render fixed, and deprecation-aware systems should deploy the coarsest retained state that covers their queries.
Memory and RAG evaluations often treat the answering model's input as an implementation detail, even though systems may render the same history as a memory entry, summary, typed record, or raw excerpt. We introduce RENDER, a benchmark control that fixes the conversation while varying the reader-facing artifact. RENDER combines a five-level packet ladder, localizing when answer-bearing content enters the input, with deterministic templates approximating ChatGPT-style entries, LangChain summaries, MemGPT-style typed records, and raw conversation. On 500 LongMemEval questions and nine models, matched-budget resolved packets beat recency-truncated raw dialogue by 42.4-72.6 points. In deployed-style templates, best-worst spread is 24.6-48.8 points per model; under the primary scorer, ChatGPT-style entries have higher point estimates than raw conversation on 7 of 9 models. Judge rescoring preserves the positive aggregate effect, but model-specific significance is mixed. Three models scoring 0 percent on formal ledger packets answer the same facts from natural-language entries at 45.4-53.4 percent. The effect persists under retrieval noise and transfers to HotpotQA, suggesting that memory/RAG evaluations should report or control the reader-facing artifact.