Debt collection is a critical negotiation task in the financial industry, with strong practical relevance and exceptional academic value as a behaviorally rich, high-stakes testbed for human-centered dialogue systems. While large language models (LLMs) have shown promise in dialogue and negotiation, effectively evaluating their performance in this complex scenarios remains a major challenge: existing benchmarks uniformly assume users to be static, rational agents with fixed preferences, failing to capture the rich behavioral heterogeneity inherent in real-world debt collection. To bridge this gap, we propose DebtBench, the first public persona-enriched debt collection benchmark, that highlights behavioral heterogeneity in negotiation. Moreover, we develop DebtGPT, a debt collection agent trained to jointly optimize financial recovery and interaction experience. Our experimental results, using 16 state-of-the-art LLMs, find that most existing models struggle in this complex but realistic scenarios, whereas DebtGPT outperforms all open-source baselines and achieves performance on par with GPT-4o. The code and data are available at https://github.com/YYuHhhh/DebtNegotiation.
Negotiation agents must infer what their counterpart values, update those beliefs over dialogue turns, and choose actions under uncertainty. End-to-end large language models (LLMs) can imitate negotiation dialogue, but their opponent beliefs are usually implicit and difficult to inspect. We propose BOND (Bayesian Opponent-belief Negotiation Distillation), a framework for auditable negotiation. BOND consists of an LLM-based Bayesian teacher that scores dialogue contexts against the six possible opponent priority orderings, updates a posterior over those orderings, and uses the posterior for menu-based decision making, as well as a smaller 8B student language model that emits both negotiation actions and normalized posterior beliefs as tagged text. In the CaSiNo negotiation dataset, BOND outperforms the state-of-the-art and achieves mean Brier score 0.085 over opponent-priority posteriors. The distilled student preserves much of this belief signal, achieving Brier 0.114, below the uniform six-ordering reference of 5/36, approximately 0.139. Compared with a 70B structured-CoT baseline, the significantly smaller 8B student model yields substantially better elicited posterior calibration. We further showcase auditability through posterior trajectories, belief-versus-policy error decomposition, and posterior-prefix interventions. These diagnostics reveal that distillation preserves a scoreable belief report more strongly than causal belief-conditioned control, making weak belief-action coupling visible, not hidden.