This paper addresses the problem of translating natural-language routing rules written by business administrators into executable workflow graphs for enterprise contact centers. Each target is a directed acyclic graph (DAG) of conditional actions with parallel branches, hit-first fallback chains, and per-branch Boolean predicates, encoded in the JSON dialect of a commercial routing platform. We show that neuro-symbolic decomposition enables lower-cost, non-reasoning large language models to generate complex workflow DAGs at production-relevant quality without expensive extended-reasoning models. Our central diagnostic is an emission-density bottleneck: on a 635-rule benchmark of manufactured synthetic data, models select the correct graph nodes with high accuracy but increasingly misconfigure attributes and Boolean grouping as the number of interdependent nodes emitted in one pass grows. We therefore move combinatorial graph construction from the model into a deterministic compiler driven by a compact intermediate representation, with a learned registry-selection front end that focuses generation on relevant vocabulary. Across four models, the full system reaches approximately 89% LLM-judge validity, approximately 90% exact-match condition accuracy, and 99-100% valid JSON while using roughly half the per-rule prompt tokens of a monolithic prompt. On GPT-5.3-chat, the method improves judge validity by 24 percentage points and achieves statistical equivalence to a reasoning model's out-of-the-box quality, although an approximately 8-point frontier gap remains. We also present a deployment path and transferable lessons for structured-generation applications.
Alexander Rombach, Chantale Lauer, Nijat Mehdiyevcs.CL cs.AI cs.LG
Large language models (LLMs) can generate BPMN process models from natural-language descriptions, yet supervised fine-tuning (SFT) limits their output quality to the patterns present in the training data. Reinforcement learning (RL) can optimize beyond this ceiling using external quality measures, but how the reward function should be designed when quality is multi-dimensional remains unexplored. We present a systematic investigation of reward function design for RL-based process model generation, training two LLM families (Llama~3.1 8B, Qwen~2.5 14B) under 48 configurations using Group Sequence Policy Optimization with rewards derived from an automated evaluation framework comprising 38 metrics across syntactic, pragmatic, and semantic quality. Three findings emerge. First, RL significantly improves pragmatic and syntactic quality while preserving semantic fidelity, reducing output variability by more than sixfold. Second, equal reward weighting consistently outperforms targeted weighting: emphasizing a specific dimension fails to improve it and can collapse the model into a low-quality mode. Third, design choices interact with model architecture in non-trivial ways: the invalidity penalty is essential for one model but irrelevant for the other, and SFT initialization is indispensable for one architecture but counterproductive for another. These results demonstrate that reward composition is a primary determinant of optimization outcomes, with effects as large as the decision to apply RL itself. The findings generalize to any structured generation task where quality is assessed along multiple automated dimensions. We release our implementation and experimental code at https://github.com/chlauer99/RL_for_process_modeling.