Assessing Quality of Experience in Natural Language Generation of German Text

The rapid advancement of Natural Language Generation (NLG) has made the reliable evaluation of generated text increasingly critical, as these systems, such as large language models (LLMs), are now widely deployed in real-world applications. However, traditional automatic metrics fail to capture the multifaceted nature of perceived quality. In this paper, we introduce TextQ-German, a novel dataset suite for human-centered evaluation of German NLG from a Quality of Experience (QoE) perspective, covering automatic text summarization and machine translation. Through crowdsourcing studies with German speakers, we collect human quality ratings and identify relevant perceptual quality dimensions for each task. We develop automatic QoE prediction models, including transformer-based, linguistic feature-based, and hybrid approaches. Hybrid models outperform pure transformer baselines in almost all experimental settings, while linguistic features alone can approach the performance of fine-tuned language models. The dataset is extended with LLM-generated outputs annotated with overall QoE scores. Final validation on held-out sets indicates generalization to unseen data. Our work contributes a publicly accessible resource for NLG evaluation and baselines for automatic QoE prediction, providing a foundation for developing NLG systems that better align with human quality perception.

MIDAS: Multi-LLM Iterative Data-Adaptive Summarization

Text summarization is deceptively difficult. While condensing information seems straightforward, real-world enterprise summarization of support tickets, legal documents, incident reports, and more, demands strict adherence to domain-specific guidelines, output formats, and organizational conventions. Crafting prompts that reliably satisfy these constraints is labor-intensive, requiring significant human expertise and continuous maintenance as requirements evolve. Existing automated prompt optimization methods reduce this burden through Large Language Model (LLM) critique-driven refinement, yet remain limited by static prompts that cannot adapt to the diversity of summary applications. We propose Multi-LLM Iterative Data-Adaptive Summarization (MIDAS), a multi-LLM framework that extends this paradigm with data-driven pattern learning and use-case-specific personalization, enabling automatic adaptation to different summarization requirements without manual prompt engineering. Applied to enterprise customer ticket summarization across five output formats, MIDAS achieves the strongest overall performance against state-of-the-art critique-driven optimization frameworks such as CriSPO and ZERA, improving ROUGE-1 by up to 11.0%, ROUGE-2 by up to 18.2%, and ROUGE-L by up to 8.0%, while consistently improving BERTScore F1 across all formats and output types. We additionally demonstrate cross-model and cross-domain generalization through multi-LLM configurations and finance-domain summarization benchmarks.

Averaging Bias: Human Faithfulness Annotations are not Locally Faithful

Evaluation of faithfulness of text summarization treats a model generated summary as faithful only if every of its sentences is supported by the source document: a strict conjunctive rule under which a single unsupported sentence makes the whole summary unfaithful. Yet most faithfulness benchmarks collect only one global human annotation label per summary. We ask whether such global human labels actually implement the conjunctive rule. We hypothesize that annotators may accept a summary as faithful when most sentences are faithful, not only when all are faithful. To test our hypothesis, we use five large language model (LLM) judges as per-sentence raters across four widely used faithfulness benchmarks. We find that global human labels correlate better with the average of per-sentence LLM judgments than with the implementation of the strict conjunctive rule. A manual review confirms that a substantial fraction of summaries labeled faithful by humans contain genuine local factual errors. We call this tendency Averaging Bias. Our results reveal that human labels on widely used faithfulness benchmarks contain measurable Averaging Bias, calling for carefully structured designs for trustworthy human annotations

Abstractiveness Metrics for Evaluating Text Summarization: A Refined Formulation with Empirical Validation

Quantifying abstractiveness in generated summaries is essential for evaluating summarization models beyond surface-level metrics like ROUGE. We introduce Reference Abstraction (RA), Summary Abstraction (SA), and Abstraction Ratio (AR) -- a set of principled heuristic metrics that measure how much a summary diverges from extractive copying of the source text. The formulation uses the harmonic mean of document lengths modulated by a cubic non-overlap factor, yielding dimensionally consistent, bounded output with non-linear sensitivity to the extractive-abstractive boundary. Evaluation on 100 XSUM documents across four summarization models (BART-large-cnn, Pegasus-xsum, DistilBart, MT5-small) demonstrates that the metrics successfully discriminate between extractive models (SA ~ 0.12-0.26) and abstractive models (SA ~ 0.96-1.77), and that the Abstraction Ratio identifies summaries requiring manual evaluation for potential hallucination. Code and results are available at https://github.com/katweNLP/AbstractionStudy.

Multilingual Sentiment Aware Text Summarization A Reinforcement Learning Approach for Consistency Maintenance

Reinforcement Learning from Human Feedback (RLHF) has significantly improved the quality and fluency of large language models in text summarization. However, its impact on affective properties remains insufficiently understood. In this work, we study sentiment drift, a systematic shift toward neutral sentiment in RLHF-based summarization outputs compared to source texts. We conduct extensive experiments across multiple datasets, model architectures, and eight languages to analyze how alignment objectives influence sentiment preservation. Our results show that sentiment drift is a consistent phenomenon that becomes stronger with increased KL regularization strength, indicating a trade-off between alignment stability and affective fidelity. To explain this behavior, we introduce a Policy Attribution framework that decomposes the RLHF objective and quantifies the contribution of its components. Our analysis reveals that KL regularization is the primary driver of sentiment suppression across all settings. Based on these findings, we propose a sentiment-aware modification of the KL regularization term, which selectively reduces constraints on sentiment-bearing tokens. Empirical results demonstrate that this approach mitigates sentiment drift while maintaining summarization quality. Overall, our findings highlight a fundamental limitation of current alignment methods: while they improve factual consistency and safety, they may unintentionally suppress emotional expressiveness. This motivates the development of alignment strategies that explicitly account for affective preservation.

Transformer Models for Text Summarization: A Comparative Study of BART, BERT, and RoBERTa

Text summarization refers to the task of condensing a document into a shorter version while preserving its key information. Automatic text summarization (ATS), driven by advancements in natural language processing (NLP), has developed rapidly in recent years. ATS methods are commonly categorized by input type (such as single-document or multi-document summarization) and by output type (extractive, abstractive, and hybrid). This article presents a focused review of modern summarization techniques with an emphasis on transformer based models and large language models (LLMs), specifically BERT, RoBERTa and BART. It examines their architectures, pretraining strategies, and their suitability for extractive and abstractive summarization tasks.