Sofia Gulevskaia, Mikhail Trapeznikov, Aleksandr Poslavsky +1cs.IR cs.LG stat.ML
Accurate watch-time (WT) prediction is an important requirement for short-video recommendations. Yet WT distributions are near-zero-inflated, long-tailed and multimodal. The recent Exponential-Gaussian Mixture Network (EGMN) models the full conditional WT distribution rather than a single point estimate and achieves state-of-the-art performance. Our large-scale reproduction study reveals that EGMN is vulnerable to variance collapse, component redundancy, and inactive components. We propose a Hierarchical Exponential-Gaussian Mixture (HEGM) model that addresses these failure modes through a hierarchical skip-watch decomposition, KL-based variance regularization, structured initialization, removing the forced Gaussian shift and the entropy regularizer. Across public and large-scale industrial datasets, HEGM improves ranking accuracy and threshold-event prediction, while maintaining competitive point-estimation accuracy and substantially improving mixture stability and interpretability. A 1.5-month production A/B test confirms statistically significant engagement lifts. Our code and models are publicly released at https://github.com/rw404/HEGM.
Enterprise support agents operate in rapidly changing environments where policies, product capabilities, and knowledge bases evolve continuously, making static assistants brittle and costly to maintain. We present LinkedIn's self-evolving agentic support system, which integrates retrieval-augmented generation with evolutionary auto-prompting and a modular, production-aligned evaluation framework to enable safe, continuous improvement without retraining foundation models. The system treats prompts, retrieval, and evaluation as a closed-loop, versioned workflow with operational guardrails. Offline simulations and ablations show clear quality gains over vanilla RAG and baseline agents, including reduced hallucinations and improved response completeness. In a two-week user-randomized A/B test on LinkedIn's production support traffic, the integrated self-evolved workflow increased QA self-serve by 9.0 percentage points, cancellation self-serve by 4.8 points, and routing accuracy by 30.6 points. These results demonstrate a practical path to scalable, self-evolving AI agents in real-world enterprise settings.
User experience is a first-class objective in industrial e-commerce recommender systems (RS). Post-ranking strategies, which govern diversity, similarity, and exposure over a ranked list, are widely deployed in industrial RS for their simplicity and low serving cost. However, as the online recommendation environment evolves continuously, these statically configured strategies gradually become stale, thereby degrading the user experience. Refining them typically relies on manual inspection, diagnosis, and updates, making it slow, costly, and difficult to scale or reuse. Although recent LLM-based agents (e.g., RecUserSim, SimUSER, and Self-EvolveRec) offer promising directions, none of them close the full loop of automated, self-evolving strategy refinement. To bridge this gap, we introduce SR-Agent, which, to the best of our knowledge, is the first agentic framework deployed to refine post-ranking strategies in industrial RS. SR-Agent unifies three components: (i) a UserSim agent that applies inspection skills to surface user-perceived bad cases; (ii) an Analysis agent that consolidates recurring bad cases into structured, reusable diagnoses; and (iii) a constrained Strategy Refinement Harness that maps diagnoses to typed and bounded actions, gated by a four-stage reward pipeline with reversible rollback. Deployed on the Kuaishou e-commerce platform, SR-Agent continuously runs this refinement loop and, in a one-month online A/B test, increases order volume by 0.71%, browsing depth by 0.34%, and clicked-category diversity by 0.48%, while markedly shortening the refinement cycle and lowering operational cost.
Bringing Large Language Models (LLMs) into industrial ride-hailing dispatch as semantic feature extractors over platform-scale behavioral logs is a compelling but under-explored data systems problem. Production matching pipelines remain dominated by structured numerical features, yet decisive behavioral signals (e.g., a driver's habitual aversion to certain regions) are inherently contextual and naturally expressible as LLM-generated user profiles. However, scaling such profiling to a live, millisecond-latency dispatcher faces three intertwined constraints rarely addressed together: on a platform with millions of daily orders, logs exceed any LLM's context window by orders of magnitude; most users are long-tail, with too few interactions for per-user profiling; and surface-fluent profiles do not necessarily improve downstream prediction utility. We present ProfiLLM, an agentic LLM data pipeline that operationalizes utility-aligned user profiling for production matching systems through two modules. (1) Tool-Augmented Global Knowledge Mining equips an LLM agent with 27 analytical tools to mine platform-scale data, producing reusable global knowledge, adaptive user clustering rules, and region-level supply-demand priors. (2) Utility-Aligned Profile Exploration generates multiple candidate profiles per cluster, evaluates them via a lightweight downstream utility proxy, iteratively refines the best candidates and constructs preference pairs for DPO fine-tuning. Deployed on DiDi's production dispatcher, ProfiLLM achieves up to +6.14% relative AUC improvement in outcome prediction, up to +4.35% GMV gain in dispatching simulation, and consistent improvements in a 14-day online A/B test including +0.47% GMV, +0.33% Completion Rate, and -0.82% Cancel-Before-Accept rate.