Product catalogs in fast-moving service businesses are shifting from static, independently priced SKUs toward dynamically bundled, discount-coupled offerings--a shift that strains the tree-based classifiers traditionally preferred for sparse and highly imbalanced data. These classifiers assume a fixed, slowly changing label space and struggle to incorporate multimodal signals such as tabular data and transcripts. We present the migration of a live, production conversational recommendation system from a gradient-boosted multiclass model to a pairwise-binary deep recommender. Because this system is critical to ecosystem growth initiatives and downstream features like dynamic pitching--surfacing the most relevant pitch text to a support agent in real time during a live customer conversation--maintaining live recommendation quality was a non-negotiable constraint. We detail the techniques that made this migration successful--reformulating recommendation as pairwise binary prediction to learn jointly from user and item features, and enhancing learned representations via negative sampling and noise injection. To efficiently incorporate long, live conversation context, we apply attention pooling over transcript chunks and benchmark it against TF-IDF and sentence-embedding baselines. Finally, we explore multiple architectures (including two-tower models, DeepFM, and their variants) and loss functions such as contrastive loss. Evaluating against a CatBoost baseline across all conversational stages, we demonstrate that our approach achieves parity at conversation beginning and outperforms at later conversational stages.
Ahmed Abdullah, Nikolas Ebert, Oliver Wasenmüllercs.CV
Recent methods demonstrate that large-scale pretrained models, such as CLIP vision transformers, effectively detect AI-generated images (AIGIs) from unseen generative models when used as feature extractors. Many state-of-the-art methods for AI-generated image detection build upon the original CLIP-ViT to enhance this generalization. Since CLIP's release, numerous vision foundation models (VFMs) have emerged, incorporating architectural improvements and different training paradigms. Despite these advances, their potential for AIGI detection and AI image forensics remains largely unexplored. In this work, we present a comprehensive benchmark across multiple VFM families, covering diverse pretraining objectives, input resolutions, and model scales. We systematically evaluate their out-of-the-box performance for detecting fully-generated AI-images and AI-inpainted images, and discover that the best model outperforms the original CLIP by more than 12% in accuracy, beating established approaches in the process. To fully leverage the features of a modern VFM, we propose a simple redesign of the classifier head by utilizing tunable attention pooling (TAP), which aggregates output tokens into a refined global representation. Integrating TAP with the latest VFMs yields substantial performance gains across several AIGI detection benchmarks, establishing a new state-of-the-art on two challenging benchmarks for in-the-wild detection of AI-generated and -inpainted images.