hoBIT: A Profile-Aware Retrieval-Augmented Chatbot for University Academic Advising

In university academic advising, identical questions can require different answers depending on a student's department, admission cohort, and degree program, causing profile-blind retrievers to surface plausible but inapplicable evidence. We present proFILL, a method for transforming hoBIT, our college's current rule-based advising chatbot, into a profile-aware retrieval-augmented generation (RAG) system. Rather than requiring a complete user profile upfront, proFILL progressively acquires only the profile attributes needed for each query, guided by both the query intent and the initially retrieved evidence, and uses them to condition retrieval over a profile-aware index. Extensive experiments and a human preference study show that proFILL outperforms diverse RAG baselines, is preferred by target users, and remains effective with open-weight models for cost-effective on-premise deployment.

Direct Preference Optimization for Chatbot Fine-Tuning: An Empirical Study

We present an approach to fine-tuning large language models using Direct Preference Optimization (DPO), a reinforcement learning technique. Our experimental results demonstrate that DPO simplifies the training pipeline, improves computational efficiency, and achieves competitive performance. The evaluation using BLEU, ROUGE, and cosine similarity metrics indicates effective learning and convergence, though further investigation is needed to address observed training instability.

An AI Security Agent for University ACMIS: Multi-Vector Threat Detection and Automated Response

University Academic Management Information Systems (ACMIS) are high-value targets for a wide spectrum of security threats including brute-force login attacks, payment fraud, privilege escalation, insider data theft, and academic integrity violations. Traditional rule-based intrusion detection systems are inadequate because many malicious activities are structurally indistinguishable from normal operations. This paper presents an AI-based security agent for ACMIS that combines supervised anomaly detection, behavioural analytics, and a natural language processing chatbot for secure password recovery. The agent monitors five operational layers: authentication, authorisation, financial transactions, user behaviour, and system health, and responds through a four-tier risk escalation framework. A modular architecture allows the core engine to be extended to other institutional systems. Experiments on a simulated ACMIS event log dataset of 147,922 sessions demonstrate a threat detection macro-average F1 of 0.966, compared to 0.156 for a rule-based baseline and 0.836 for a sequence-only (LSTM) baseline, with end-to-end critical-tier automated response latency under 1 ms on a single-node prototype. The integrated recovery chatbot achieves 97.1 percent identity verification accuracy and an 87.3 percent mass-reset attack detection rate with zero false positives on legitimate high volume recovery periods.