Why It Hurts: Identifying the Drivers of Negative Thoughts in Emotional Support Conversations

Large Language Models (LLMs) are increasingly used for emotional support tasks, such as negative thought reframing. This task relies on modifying cognitive appraisals, the subjective interpretation of events that elicit negative emotions, which is typically conceptualized along multiple discrete dimensions. Current LLM-based frameworks model cognitive appraisal by exhaustively evaluating all possible dimensions, but they fail to account for the varying saliency of these dimensions across different contexts. In this work, we investigate a vital yet overlooked question: "Can LLMs infer the salient appraisal dimensions from emotional support conversations?" To address this question, we introduce the AppraiSal benchmark, containing 996 emotional support conversations with human-annotated mental states, including salient cognitive appraisal dimensions. Furthermore, we propose PRISM, a multi-agent probabilistic framework grounded in Bayesian Inverse Planning, designed to improve LLMs' ability to identify context-specific appraisal dimensions. Experimental results show that PRISM brings improvements to LLMs across various sizes, particularly in identifying the most salient appraisal dimensions.

Task-Routed Mixture-of-Experts with Cognitive Appraisal for Implicit Sentiment Analysis

Implicit sentiment analysis is challenging because sentiment toward an aspect is often inferred from events rather than expressed through explicit opinion words. Existing models typically learn from the final polarity label, which provides limited guidance for reasoning about sentiment from the context. Motivated by cognitive appraisal theory, we propose an appraisal-aware multi-task learning (MTL) framework for implicit sentiment analysis that provides polarity prediction with two complementary auxiliary tasks: implicit sentiment detection and cognitive rationale generation. However, training several objectives with different targets and sharing a single backbone across tasks in MTL limits flexibility and can lead to task interference. To reduce interference among these related but distinct objectives, we adopt task-level mixture-of-experts models in which all tasks share a common set of experts, and task identity controls the sparse combination of these experts. Our method builds on an encoder-decoder architecture and replaces a subset of encoder and decoder blocks with these sparse mixtures. We use a task-conditioned router to select sparse expert mixtures for each task, and a task-separated routing objective to encourage different tasks to learn distinct expert-selection patterns. Experimental results show that our model outperforms recently proposed approaches, with strong gains on the implicit sentiment subset. Our code is available at https://github.com/yaping166/TRMoE-ISA.