Towards Effective Structured Context Modeling for Conversational Recommender Systems via Dual-node Monte Carlo Tree Search

We investigate the role of conversational context modeling in user preference tracking for Conversational Recommendation Systems (CRSs). In this regard, we propose DREAMS, a novel tree-structured context modeling framework that explicitly captures user preference evolution throughout multi-turn interactions. DREAMS introduces two specialized node types to support the two fundamental objectives of CRSs: preference elicitation and preference exploitation. Specifically, elicitation nodes leverage Monte Carlo Tree Search (MCTS) to strategically explore conversational actions and infer latent user preferences, while exploitation nodes employ LLM-based refinement to transform the tracked preference state into structured retrieval queries for recommendation. Extensive experiments on benchmark datasets demonstrate the effectiveness of DREAMS and its design.

Retrieval, Scoring, and Decoding Shape Performance and Stability in LLM-based Conversational Recommendation

Large language models (LLMs) are increasingly used as rerankers in conversational recommender systems, yet measured gains depend strongly on the retrieval and inference protocol. On the ReDial conversational movie recommendation benchmark, we compare proprietary, open-weight, and fine-tuned LLM rerankers with collaborative-filtering and sequential baselines in a shared retrieve-then-rerank pipeline. We vary candidate-pool size, first-stage retriever, and decoding temperature. With a shared semantic top-250 candidate pool and strict candidate-aware scoring, the best proprietary reranker reaches NDCG@10 of 0.1497, compared with 0.0939 for the strongest non-LLM baseline. The same reranker reaches 0.2925 in zero-shot generation, showing that unconstrained scoring can yield a much larger apparent advantage than matched-pool evaluation. No evaluated open-weight LLM outperforms the tuned shallow autoencoder baseline under this protocol. For the strongest proprietary and open-weight rerankers, switching from semantic to collaborative-filtering candidates raises NDCG@10 by more than 50%, showing that measured reranker performance is highly sensitive to candidate generation. For the best proprietary reranker, raising temperature from 0 to 1.0 increases top-10 Jaccard distance from 0.0900 to 0.1240 while mean NDCG@10 changes negligibly, whereas weaker LLMs show larger degradation. These ReDial results support treating candidate generation, candidate-pool size, scoring policy, and decoding configuration as required reporting fields rather than implementation details.

From Gradient-Boosted Trees to Deep Recommenders: Practical Lessons from Migrating a Production Customer Support Recommender

Product catalogs in fast-moving service businesses are shifting from static, independently priced SKUs toward dynamically bundled, discount-coupled offerings--a shift that strains the tree-based classifiers traditionally preferred for sparse and highly imbalanced data. These classifiers assume a fixed, slowly changing label space and struggle to incorporate multimodal signals such as tabular data and transcripts. We present the migration of a live, production conversational recommendation system from a gradient-boosted multiclass model to a pairwise-binary deep recommender. Because this system is critical to ecosystem growth initiatives and downstream features like dynamic pitching--surfacing the most relevant pitch text to a support agent in real time during a live customer conversation--maintaining live recommendation quality was a non-negotiable constraint. We detail the techniques that made this migration successful--reformulating recommendation as pairwise binary prediction to learn jointly from user and item features, and enhancing learned representations via negative sampling and noise injection. To efficiently incorporate long, live conversation context, we apply attention pooling over transcript chunks and benchmark it against TF-IDF and sentence-embedding baselines. Finally, we explore multiple architectures (including two-tower models, DeepFM, and their variants) and loss functions such as contrastive loss. Evaluating against a CatBoost baseline across all conversational stages, we demonstrate that our approach achieves parity at conversation beginning and outperforms at later conversational stages.

Multi-Modal Semantic Expansion with Constrained LLM Reranking for Conversational Music Recommendation

We present Team Semiintelligencn's solution for the ACM RecSys 2026 TalkPlayData Challenge, addressing conversational music recommendation through a multi-modal and personalized conversational recommender system. Our submitted system employs a three-stage pipeline: (1) multi-modal retrieval constructing decay-weighted centroids across seven dense embedding spaces - track- and user-level CF-BPR, Qwen3 (metadata, lyrics, attributes), CLAP audio, and SigLIP visual - supplemented by BM25 lexical retrieval and an artist substring-match signal, all fused via weighted Reciprocal Rank Fusion (RRF) with optimized signal weights; (2) lightweight reranking (history filtering, popularity smoothing, and catalog diversity penalization); and (3) persona-diversified response generation using GPT-4o-mini. Beyond this submitted configuration, we report development-time experiments with additional components - constrained LLM-guided artist injection, album continuation signals, XGBoost LambdaMART, and a superior GPT-4.1 response prompt - that were not deployed to Blind B due to cost and complexity constraints. We optimize RRF weights on a 500-session development split via differential evolution, improving MRR by +19.5%. On Blind A, we observe that unconstrained LLM-guided injection across 54 sessions causes catastrophic nDCG regression (-18.9%), while conservative injection on only 9 sessions yields the best observed Blind A nDCG - a finding we present as a Blind A observation warranting further validation. The submitted system achieves a Blind B composite score of 0.3213.

MACS: A Hybrid Multi-Agent Framework for Reliable Conversational E-Commerce Recommendation

Conversational recommendation for e-commerce is increasingly mediated by large language models (LLMs), yet many real-world deployments operate under a stricter requirement: recommendations must be drawn only from a merchant's fixed catalog, without web search or unsupported product claims. In this setting, the main challenge is reliability under hard constraints: the system must satisfy user requirements, remain grounded in available inventory, and preserve preferences across multiple conversational turns. We present MACS (Multi-Agent Commerce System), a hybrid multi-agent framework for reliable conversational recommendation in fixed-catalog settings. MACS uses LLMs for language-facing tasks such as interpreting user requests, eliciting preferences, and generating responses, while correctness-critical operations, including product retrieval, hard-constraint filtering, brand exclusion, and progressive relaxation, are executed deterministically by the merchant agent. A session-persistent preference layer tracks constraints across turns, enabling consistent handling of budget overwrites and exclusion reversals. On a 140-query single-turn benchmark, MACS achieves the highest pass rate (87.1%) and perfect brand compliance (1.000). On a 10-scenario multi-turn benchmark, MACS achieves the strongest macro Pass@5 (72% vs. 56% GPT+Catalog / 52% Gemini+Catalog) with zero constraint drift. The advantage is sharpest on exclusion reversal (100% vs. 20% / 0%) and constraint accumulation (100% vs. 60% / 40%). Mean judged response quality is similar across systems (0.751 vs. 0.736). These results suggest that hybrid architectures combining deterministic constraint enforcement with session-persistent preference tracking provide stronger reliability-oriented performance than catalog-bound prompt-only baselines in the fixed-catalog merchant setting.

Shape Your Feed: An LLM-based Agentic System for Conversational Recommendation

Industrial recommendation systems predominantly adopt a passive ranking paradigm that infers user preferences from implicit behavioral signals (e.g., clicks, dwell time) rather than explicit, natural language inputs. As a result, users experience a persistent discrepancy between their explicit interests and what passive behavioral algorithms deliver, limiting their ability to express nuanced preferences or steer their feed in real time. To address this growing gap between how recommendations are optimized and how users wish to articulate their interests, we present Shape Your Feed (SYF), an LLM-based agentic recommendation framework that enables real-time, multimodal co-curation of content. SYF employs a three-tier architecture: (i) a Perception Flow that captures fine-grained user intent from text prompts, voice commands, and UI interactions; (ii) a Serving Flow that performs real-time agentic re-ranking and pruning of candidate items, grounded in a persistent Semantic Profile encoding evolving user preferences; and (iii) a Self-Evolution Flow that aligns system behavior with human judgments via Direct Preference Optimization (DPO) and an LLM-as-a-Judge ensemble. Offline evaluations show that SYF's alignment scoring module achieves 98.85% accuracy, substantially improving over strong few-shot baselines. Large-scale online A/B experiments on production traffic further demonstrate that SYF improves feed relevance and user sentiment, indicating a practical and scalable path toward interactive, user-steerable recommendation in industrial settings.

Two Views, One Voice: Evidence-Grounded Conversational Music Recommendation

Traditional conversational recommenders entangle retrieval and response generation within a single text interface, so exact entity cues fade as the dialogue's intent evolves, which compromises explanation credibility. We address this within the ACM RecSys Challenge 2026, which mandates both top-20 ranking and evidence-grounded response generation. This paper presents the third-place solution by team "swyoo" for the Blind-B industry track. We decouple retrieval and response into separate pipelines connected strictly via ranked tracks and metadata. Retrieval combines a hybrid lexical-dense pool for exact matching with a task-adapted pool driven by fine-tuned Qwen 8B adapters. Candidates are calibrated via LightGBM, then routed to an evidence-grounded propose-assign-select (PAS) framework to structure responses. This system also ranked second on the explanation-quality leaderboard in the final blind evaluation. Our findings demonstrate that: (i) isolating retrieval and response preserves both catalog cues and fluid intent; (ii) structuring generation via explicit evidence assignment is key to this near-best-in-class explanation reliability.

Mitigating Matthew Effect: Multi-Hypergraph Boosted Multi-Interest Self-Supervised Learning for Conversational Recommendation

The Matthew effect is a big challenge in Recommender Systems (RSs), where popular items tend to receive increasing attention, while less popular ones are often overlooked, perpetuating existing disparities. Although many existing methods attempt to mitigate Matthew effect in the static or quasi-static recommendation scenarios, such issue will be more pronounced as users engage with the system over time. To this end, we propose a novel framework, Multi-Hypergraph Boosted Multi-Interest Self-Supervised Learning for Conversational Recommendation (HiCore), aiming to address Matthew effect in the Conversational Recommender System (CRS) involving the dynamic user-system feedback loop. It devotes to learn multi-level user interests by building a set of hypergraphs (i.e., item-, entity-, word-oriented multiple-channel hypergraphs) to alleviate the Matthew effec. Extensive experiments on four CRS-based datasets showcase that HiCore attains a new state-of-the-art performance, underscoring its superiority in mitigating the Matthew effect effectively. Our code is available at https://github.com/zysensmile/HiCore.

HyCoRec: Hypergraph-Enhanced Multi-Preference Learning for Alleviating Matthew Effect in Conversational Recommendation

The Matthew effect is a notorious issue in Recommender Systems (RSs), \emph{i.e.}, the rich get richer and the poor get poorer, wherein popular items are overexposed while less popular ones are regularly ignored. Most methods examine Matthew effect in static or nearly-static recommendation scenarios. However, the Matthew effect will be increasingly amplified when the user interacts with the system over time. To address these issues, we propose a novel paradigm, Hypergraph-Enhanced Multi-Preference Learning for Alleviating Matthew Effect in Conversational Recommendation (HyCoRec), which aims to alleviate the Matthew effect in conversational recommendation. Concretely, HyCoRec devotes to alleviate the Matthew effect by learning multi-aspect preferences, \emph{i.e.}, item-, entity-, word-, review-, and knowledge-aspect preferences, to effectively generate responses in the conversational task and accurately predict items in the recommendation task when the user chats with the system over time. Extensive experiments conducted on two benchmarks validate that HyCoRec achieves new state-of-the-art performance and the superior of alleviating Matthew effect. Our code is available at https://github.com/zysensmile/HyCoRec.

$τ$-Rec: A Verifiable Benchmark for Agentic Recommender Systems

As recommender systems transition toward agentic, multi-turn conversational interfaces, evaluation paradigms have struggled to keep pace. Current benchmarks often rely on "LLM-as-a-judge" evaluations, which introduce subjectivity, high costs and inconsistency. We present $τ$-Rec, a benchmark for agentic recommender systems that replaces subjective evaluation with verifiable rewards and a reveal-tagged elicitation (RTE) mechanism that controls how task constraints surface during dialogue. By testing agents against structured catalog predicates and employing a pass^k reliability metric, $τ$-Rec provides a systematic test for consistent reasoning. Our evaluation of nine configurations across five model families -- GPT-5.4, Claude Sonnet 4.6, Gemini 2.5 Flash, DeepSeek V4 Flash, Qwen3-32B and GPT-5 mini -- reveals a steep reliability cliff, where even the best model achieves only ~57% at pass^1 and ~35% at pass^4, highlighting a critical gap in current conversational agent deployment. All code and data are publicly available at https://github.com/nbharaths/tau-rec.