Industrial e-commerce search systems ultimately aim to optimize the user-level long-term objective, such as n-day cumulative purchases or gross merchandise value (GMV) per user. However, such objectives are defined at the user level, whereas search ranking is based on item-level scores within each request. Existing methods typically bridge this granularity gap through manually designed multi-objective fusion, where predictions of multiple item-level objectives, such as clicks, carts, purchases, and transaction value, are combined into a ranking score that serves as a proxy for the ultimate objective. Such hand-crafted fusion schemes rely on a small set of manually tuned weights, limiting fine-grained personalization and leading to suboptimal alignment with the ultimate objective. In this paper, we propose DCEO (Direct Causal Effect Optimization), a data-driven framework for learning item-level proxy scores that are better aligned with the ultimate objective. We first aggregate the item-level proxy scores into a user-level proxy metric and quantify its alignment with the ultimate objective using a relative causal effect. We then develop an actor-critic framework, where the critic estimates the ultimate objective for a given user-level proxy metric, and the actor dynamically generates context-dependent fusion weights over multiple objectives to construct the item-level proxy scores and is trained to directly optimize the relative causal effect. Extensive offline experiments and analyses demonstrate the effectiveness and interpretability of DCEO. In addition, DCEO has been deployed in a large-scale industrial e-commerce search system, outperforming the conventional GMV proxy by 0.36% in GMV in a 41-day online A/B test.
Xiaolong Sun, Qichao Wang, Hangyu Li +1cs.AI cs.CV
Multimodal product models can complete missing e-commerce attributes, yet current methods still optimize attribute-answer accuracy without verifying visual support, conflate transient prediction with persistent index admission, and lack explicit risk control over factually incorrect or visually unsupported values. We address these gaps with Counterfactual Visual Evidence-Guided Selective Attribute Indexing (CVE-SAI), which first infers and freezes an ontology-constrained candidate from the primary image and attribute question without catalog text, and then decides whether that candidate should enter the index. Focus-Zone Distortion (FZD) constructs an attribute-specific visual-dependence proxy through a controlled counterfactual intervention, and Evidence-Guided Attention Redistribution (EGAR) uses the proxy to refine ontology-constrained scoring. The canonical candidate is frozen before evidence necessity, evidence retention, nuisance-transformation stability, and candidate-specific catalog-text conflict audits; catalog text can only tighten admission and cannot revise the candidate. Independent family-level calibration selects one policy with a simultaneous one-sided finite-sample bound under a 5% unsafe-admission budget. Experiments on five visual attributes derived from Amazon Berkeley Objects show that CVE-SAI improves attribute inference and evidence localization, achieves the highest certified admission coverage under the shared risk protocol, and yields the strongest controlled retrieval performance with the lowest unsafe auto-induced exposure among automatic-admission systems. Separating inference from admission therefore enables visually supported attribute completion to improve retrieval while limiting persistent index contamination.
Traditional search systems are optimized to retrieve items that strictly match a query, often prioritizing precision over recall. In e-commerce marketplaces and particularly grocery, this paradigm is limiting, as user satisfaction and commercial outcomes depend heavily on the discoverability of substitute, complementary, and thematically related items. In this paper, we present a scalable system for discovery-augmented search that leverages intent-conditioned recall expansion. Our approach generates implicit user intents to expand candidate recall while maintaining relevance. The system addresses the cost-quality tradeoff of generative retrieval through a two-stage hybrid architecture. First, we leverage closed-weight large language models (LLMs) to maximize discoverability for head queries. To extend these benefits to tail queries, we then introduce a finetuned small language model (SLM), trained via LoRA adapters and teacher-student distillation. We evaluate the system using a rigorous dual framework: (a) LLM-as-a-judge metrics validated against human preferences for semantic quality, and (b) end-to-end session-level purchase analysis. Results demonstrate that our approach improves both intent generation quality and downstream retrieval effectiveness, extending discovery coverage from approximately 60% to 80% of query traffic at roughly 30% of the teacher model's inference cost, offering a viable path for deployment in large-scale marketplaces. Beyond relevance gains, discovery-augmented search may serve as a marketplace-balancing mechanism, giving long-tail and emerging supply an opportunity for query-conditioned exposure.
The evolution of e-commerce has fundamentally transformed how users search for products, shifting from simple text-based keyword queries to complex multimodal interactions that seamlessly combine product images, natural language descriptions, and mixed-intent instructions. However, existing approaches face a critical dilemma: single-modal specialist models, deployed independently for text retrieval, visual search, and voice recognition, operate in isolation and cannot handle cross-modal queries, while general-purpose vision-language models lack the domain-specific knowledge necessary for fine-grained product understanding, user behavior modeling, and commercial intent reasoning. In this work, we present Pailitao-MMSearch, one native e-commerce multimodal search foundation model designed to bridge this gap. Our approach introduces three key innovations: (1)HybSID (Hybrid Semantic ID);(2)a two-stage continual pre-training strategy; and (3)a hybrid reasoning post-training pipeline. Built upon Qwen and deployed on Taobao's Pailitao multimodal search platform, Pailitao-MMSearch achieves substantial improvements in online A/B testing, including up to +13.61\% in Gross Merchandise Volume (GMV) and +8.21\% in transaction volume compared to traditional multi-modal search pipeline, demonstrating the effectiveness of our native e-commerce multimodal search large language models.
Zhen-Lin Chen, Maosen Sheng, Peng Lin +4cs.IR cs.LG cs.MM
Multimodal information is pivotal for e-commerce search ranking. Existing works leverage multimodal data typically by fine-tuning general Multimodal Large Language Models (MLLMs) via collaborative signals, subsequently integrating the derived representations into ranking models as item features. Despite their efficacy, these methods face two primary limitations: (1) they rely on a single collaborative signal for MLLM fine-tuning, failing to exploit the heterogeneous signals essential for multitask ranking; and (2) they treat multimodal representations as regular item features in ranking models, underutilizing their latent potential for user behavior modeling. To address these challenges, we propose the Multiplex Multimodal Representation Model (MMRM), a unified framework that aligns MLLMs with diverse collaborative signals. By employing a shared backbone with task-specific tokens and projection layers, MMRM simultaneously learns from multiple signals and generates comprehensive multiplex item representations in a single inference pass. Furthermore, we introduce a multiplex user representation strategy in ranking models, which derives task-specific user representations via search-based behavior sequence modeling leveraging multiplex item representations. Extensive experiments demonstrate MMRM's superior efficiency and effectiveness. Notably, MMRM has been successfully deployed in the JD e-commerce search engine, yielding significant performance gains for millions of daily users.
Rachith Aiyappa, Ishita Khan, Chester Palen-Michel +4cs.IR cs.AI
Understanding user intent is fundamental to delivering relevant search results in e-commerce. However, substantial fraction of real-world queries are under-specified (e.g., "watch" or "shirt"), lacking explicit attributes such as gender or age group. This ambiguity poses a significant challenge for query intent detection models in e-commerce search systems, which must accurately infer latent user intent (e.g., age, gender) to support effective downstream retrieval. We introduce IntentTune, a framework for resolving ambiguous or under-specified query intents by leveraging either (1) user-specific behavioral signals including search history, browsing activity, and profile attributes or (2) population-level demand patterns aggregated across all users. Through experiments on real-world e-commerce data, we first demonstrate that population-level demand patterns alone are insufficient to reliably infer intent in under-specified queries. We then demonstrate that user-specific behavioral signals -- particularly prior search queries -- outperform both population-level statistics and static profile information for inferring gender, age group, product category, and size intent from underspecified queries.
Query recommendation in e-commerce search aims to proactively suggest queries that match users' potential interests. However, existing methods mainly optimize query-level relevance, while neglecting whether the retrieved products align with users' downstream preferences. This mismatch often leads to high query click through rates (CTR) but low product conversion rates (CVR). To bridge this gap, we propose QueryAgent-R1, a memory-augmented agentic framework that improves end-to-end alignment via chain-of-retrieval optimization. Our QueryAgent-R1 grounds query generation in real inventory retrieval, allowing the agent to validate and refine queries based on retrieved products. We also design a consistency reward in the agentic reinforcement learning (RL) process to jointly optimize query relevance and downstream engagement. In addition, we construct a memory abstraction module for efficient user profiling. To support offline evaluation, we construct two datasets based on both proprietary industrial data and public datasets, on which QueryAgent-R1 consistently outperforms strong baselines. Moreover, on a large scale production platform, QueryAgent-R1 improves Query CTR by 2.9% and guided CVR by 3.1% in online A/B tests.
E-commerce platforms in emerging markets often operate with underdeveloped product catalogs that contain only category taxonomies but lack structured attribute schemas. This absence of fine-grained product attributes limits search capabilities -- preventing faceted filtering, degrading query understanding, and weakening semantic representations used by search systems. We present BEATS, a human-in-the-loop LLM framework for bootstrapping product attribute taxonomies entirely from scratch. Our approach extends a multi-stage LLM generation pipeline with two critical production stages: (1) proactive quality checking by model developers to filter erroneous outputs, and (2) human annotation by domain-expert local staff to validate generated attributes. The framework operates iteratively -- prompts at each generation stage are refined based on quality check observations and annotator feedback across successive rounds, progressively improving attribute quality. Once the attribute taxonomy is established, we employ LLMs to perform structured attribute tagging on individual product items, enriching their contextual representations. The enriched catalog directly benefits multiple components of the search system: enabling granular attribute-based filtering, providing structured features for ranking models, and improving semantic representations for dense retrieval. We validate the generated taxonomy by training dense retrieval models on attribute-enriched product data, demonstrating consistent improvements over baselines using original catalog information. Our system has been deployed at Rakuten Taiwan, enriching 9 major categories spanning 2,694 sub-categories with 67,277 generated attributes, and over 5.4 million products have been tagged with the generated attributes, with plans to enrich the entire product catalog.
Despite rapid progress of continuous embeddings for e-commerce search relevance, a long-standing open problem is the difficulty in capturing fine-grained attribute distinctions. While discrete Semantic Identifiers (SIDs) have been widely adopted as a promising alternative, existing SID generation methods rely heavily on unsupervised quantization. In realistic scenarios, the lack of explicit supervision often makes it more difficult to dictate which items should share an SID, resulting in limited capability for query-dependent ranking. To address the issue of unsupervised SIDs, we propose to explicitly model discrete relevance features and develop a Discrete Semantic Identifier Relevance Model (DSIRM). Specifically, we present a query-bridged contrastive quantization approach on the item side, injecting query-item interaction supervision into Residual Quantization to actively learn relevance-aware semantic partitions. On the other hand, we explore generative LLMs on the query side to explicitly predict item SIDs from text, resolving tail queries and intent ambiguity. Hierarchical prefix matching between query and item SIDs yields discriminative features that perfectly complement dense signals. Extensive experimental results on Tmall's production data show that our proposed approach has achieved better results, improving offline AUC by +1.54\%. Deployed via an efficient hybrid architecture, it achieves significant online lifts (+0.13\% UCTR, +0.25\% UCTCVR), proving its massive industrial value.