The rapid rise of large language models (LLMs) has driven transformative adoption across enterprises. However, deploying these models in real-world settings presents unique challenges due to complex system constraints and unexpected user behaviors. Among these applications, slot filling is essential for converting unstructured input into structured, actionable data. In this work, we introduce ESF-Bench, a challenging Enterprise Slot Filling benchmark consisting of 810 multi-turn samples and 6530 slots over 8 unique domains. Curated using a taxonomy of the 57 most challenging slot-filling scenarios observed during real-world enterprise deployments, ESF-Bench exposes notable limitations in current state-of-the-art LLMs, with GPT-OSS-120b low successfully extracting slots for only 20.7% of benchmark samples. To support continued research in this area, we publicly release the benchmark dataset, taxonomy, and accompanying evaluation code on GitHub.
Large language model (LLM)-based multi-agent systems demonstrate strong performance on complex reasoning and task execution, enabling broad enterprise applications. However, production deployment remains challenging due to domain-specific customization requirements and high latency and inference costs in agentic workflows. We propose a unified framework for customization and efficient deployment of multi-agent systems in real-world settings. The first stage, Agentic Model Customization, combines continual pretraining, supervised fine-tuning, and preference optimization to adapt a compact model to specialized domains while retaining strong agentic capabilities. The second stage, Inference Optimization, integrates speculative decoding and FP8 quantization with targeted calibration to enable cost-efficient serving with minimal quality loss. Across enterprise workloads, our framework enables rapid domain adaptation and achieves a 4.48x speedup in throughput while maintaining performance and improving robustness on long-tail scenarios.