Retrieval-Augmented Generation (RAG) is essential for enterprise knowledge question answering (QA), particularly in domains with complex product documentation like telecommunications. However, existing RAG approaches largely overlook the holistic integration of diverse retrieval strengths, leading to inaccurate domain routing, poor utilization of hierarchical document structures, and consequently limited reasoning capabilities over enterprise knowledge. To address these limitations, we present VDGR-RAG, which integrates vector retrieval, directory-driven reasoning, graph traversal, and iterative reflection in a unified framework for accurate enterprise knowledge QA. Specifically, VDGR-RAG is an agentic GraphRAG system that first constructs a Hierarchical Heterogeneous Knowledge Graph ($\text{H}^2$KG) from document chunks to preserve both hierarchical directory structures and semantic relationships, and then employs a set of atomic tools for knowledge retrieval that can be freely composed to navigate the $\text{H}^2$KG: (1) a directory-enhanced routing tool that uses table-of-contents (TOC) structures to route user queries to appropriate domain-specific $\text{H}^2$KGs; (2) a multi-route retrieval tool that combines vector search, TOC-based agentic search, and graph search for comprehensive knowledge retrieval; (3) a directory backtracking tool that corrects knowledge localization biases; and (4) a dynamic reflection tool that iteratively plans the next retrieval phase. We conduct extensive experiments on our enterprise product documents across four wireless domains (e.g., energy saving and fault management). Experimental results demonstrate that our method significantly outperforms a variety of RAG baselines in terms of both knowledge retrieval recall and QA accuracy.
Enterprise question answering requires models to acquire proprietary knowledge without discarding general capabilities. We present Wnuan, a three-stage pipeline that constructs task-oriented supervision from documents, performs supervised fine-tuning with general-data replay, and applies reinforcement learning to residual errors. On the 707-question WnuanBench, the primary 32B route raises acceptable-answer rate (AAR) from 52.76% before adaptation to 80.06% after SFT and 91.51% after RL. Under a matched 100-update protocol, residual-error sampling outperforms full-pool and size-matched random sampling by 3.11 and 2.97 points, respectively. Source-cluster bootstrap intervals remain above zero for both contrasts, and a same-domain validation set preserves the ordering. The general-benchmark average decreases by 5.17 points across the route, concentrated in instruction following. The automatic evaluation ensemble agrees with an authoritative domain expert on 90.5% of a stratified Wnuan-Inst response sample. These results characterize both the gains and the general-capability cost of staged enterprise adaptation.
Text-to-SQL enables natural language access to databases, and recent LLMs have substantially advanced its capabilities. Existing benchmarks such as Spider, BIRD, and Spider~2.0 evaluate schema generalization, large-scale databases, and realistic workflows, but largely overlook enterprise scenarios where SQL generation depends on private business knowledge, such as internal metrics, reporting conventions, and organizational rules. We introduce EntSQL, an enterprise-oriented Text-to-SQL benchmark for evaluating long-context grounding over proprietary business documents. EntSQL contains 1,066 aligned Chinese-English semantic examples across five business domains, with most examples requiring domain knowledge beyond the question and schema and involving complex SQL structures. On English inputs, the best evaluated system reaches only 15.9\% when long-form documents are provided, highlighting the difficulty of grounding SQL generation in enterprise knowledge.