Low-Latency Turn-Taking via Context-Aware Preface Generation in a Real-World Dialogue Robot

Large language model (LLM)-based dialogue systems suffer response delays because generation begins only after final speech recognition. While fixed fillers are a workaround, they become unnatural over time. We propose a two-stage incremental framework that decouples prefatory-response preparation from speech onset. Once user intent becomes predictable, an intent readiness detector triggers LLM-based generation of a short prefatory response. Concurrently, a voice activity projection (VAP) model determines when to deliver it. Through a field experiment with a route-guidance robot in a shopping mall, we evaluated three conditions: no-filler, fixed-filler, and contextual-preface. Both fixed-filler and contextual-preface significantly reduced initial response latency relative to no-filler. Relative to fixed-filler, contextual-preface had significantly longer initial response latency but a significantly shorter initial-to-main gap. Exploratory ratings showed no significant differences. These results indicate a timing trade-off.

Adaptive Ad Load Design for Sponsored Search Markets: Evidence, Theory, and Deployment

Ad-load design is a central supply-side decision in sponsored search: more sponsored slots can raise revenue, but may crowd out organic results and degrade user outcomes. We study this trade-off using a large-scale randomized field experiment on an Android app store, where over five million users are exposed to one through six sponsored slots. Increasing ad load raises revenue by up to 43%, but reduces total search conversions by up to 5% and daily engagement by up to 2.2%. These average effects mask substantial heterogeneity: additional slots generate large revenue gains for high-ad-conversion queries, but little or negative marginal revenue for low-conversion queries. The trade-off also shifts within query as advertiser composition changes, such as brand-advertiser presence. Motivated by these findings, we design and deploy a novel adaptive algorithm -- exploration-augmented Locally Adaptive Ad Load (e-LAAL). e-LAAL combines LAAL, a model-free query-level decision rule that updates ad-load recommendations using recent outcomes, with static exploration arms that maintain support and provide fixed-policy counterfactual benchmarks. We provide a finite-time dynamic-regret guarantee for the e-LAAL architecture. In a platform-level production deployment serving 22.3 million users and 77.6 million searches, e-LAAL improves the empirical revenue--conversion trade-off relative to deployed static benchmarks and outperforms uniform and historical query-dependent static benchmarks.

Playful AI in Professional Email: A Field Experiment on Tone and Recipient Engagement

Large language models (LLMs) are rapidly reshaping workplace communication, yet whether AI-assisted writing changes how recipients actually behave, and through what channel, remains unknown. Here, in a randomized crossover field experiment, 121 employees across six companies sent work emails under three conditions over three weeks: unaided writing, GPT-5 rewriting in a playful tone, and GPT-5 rewriting in a professional tone. Across 16,880 emails, playful editing increased emotional positivity (B=+0.068, p<0.001), and professional editing decreased it (B=-0.041, p<0.001), yet neither condition directly altered open rates, reply rates, or response times. Instead, within-sender positivity strongly predicted both opening (OR=2.05) and replying (OR=3.32, p<0.001), a significant indirect pathway through which AI editing shaped behavior, in the absence of any direct effect. These findings suggest that AI-assisted communication shapes workplace engagement not through its use, but through the emotional tone of the language it produces.

Effective Personalized AI Tutors via LLM-Guided Reinforcement Learning

Generative AI (GenAI) is rapidly reshaping education by unlocking the potential for personalized tutoring. Yet, emerging platforms largely focus on GenAI chatbot tutors that reactively answer student questions. We hypothesize that the efficacy of GenAI chatbot tutors can be substantially improved by proactively guiding student learning. To test this, we design a novel tutoring platform that tightly integrates a carefully-designed GenAI chatbot with a reinforcement learning algorithm for sequencing practice problems. Critically, this algorithm leverages rich signals from student-chatbot interactions to adaptively select practice problems of an appropriate difficulty level. In partnership with the Taipei City Government and American Institute in Taiwan, we deployed our tutoring platform in conjunction with a five-month course to teach Python to students across ten high schools. We randomized students between a fixed practice problem sequence and our adaptive sequencing algorithm. We find that adaptive sequencing increased unassisted final exam performance by 0.15 standard deviations (equivalent to 6-9 months of schooling by some estimates); mediation analysis suggests that gains were driven by increased engagement. Our work provides large-scale field evidence that student-chatbot interactions provide valuable signals for proactively optimizing and personalizing student learning.

How Far Did They Go? The Persuasive Tactics of Covert LLM Agents in a Discontinued Field Experiment

This study analyzes a publicly released dataset from a discontinued field experiment on Reddit's r/ChangeMyView. The intervention, conducted by unknown, external researchers and halted following ethical backlash, involved undisclosed AI-generated accounts engaging users in live debate. After public disclosure, Reddit authorized moderators to release an archive of the AI-generated comments, creating a rare opportunity to examine how large language models operated in an identity-rich deliberative forum without disclosure. We conduct a structured content analysis of this corpus, evaluating identity performance, authority signaling, alignment strategies, and activation of cognitive heuristics. Identity targeting or adoption appears in over two-thirds of comments, alignment moves and authority claims in nearly all of them, and cognitive-bias triggers -- particularly confirmation bias, representativeness, and availability -- in the large majority. These patterns co-occur systematically, composing a rhetorical architecture calibrated for persuasive efficiency rather than authentic deliberative participation. Compared against human-authored CMV counter-arguments, the agents inverted the typical distribution on every dimension: denser authority use, more adversarial alignment, and heavier reliance on external citation over experiential grounding. In such environments, distinctions between authentic and synthetic epistemic standing grow increasingly opaque -- an asymmetry that disclosure mandates alone cannot address. The results point toward auditing frameworks capable of assessing how AI systems structure credibility, not merely whether they are present.