Human-centered assessment tasks, which are essential for systematic decision-making, rely heavily on human judgment and typically lack verifiable ground truth. Existing approaches face a dilemma: methods using only human judgments suffer from heterogeneous expertise and inconsistent rating scales, while methods using only model-generated scores must learn from imperfect proxies or incomplete features. We propose Aggregate-then-Calibrate (AtC), a two-stage framework that combines these complementary sources. Stage-1 aggregates heterogeneous comparative judgments into a consensus ranking using a rank-aggregation model that accounts for annotator reliability. Stage-2 calibrates any predictive model's scores by an isotonic projection onto the order, enforcing ordinal consistency while preserving as much of the model's quantitative information as possible. Theoretically, we show: (1) modeling annotator heterogeneity yields strictly more efficient consensus estimation than homogeneity; (2) isotonic calibration enjoys risk bounds even when the consensus ranking is misspecified; and (3) AtC asymptotically outperforms model-only assessment. Across semi-synthetic and real-world datasets, AtC consistently improves accuracy and robustness over human-only or model-only assessments. Our results bridge judgment aggregation with model-free calibration, providing a principled recipe for human-centered assessment when ground truth is costly, scarce, or unverifiable.
Modern AI evaluation frameworks treat evaluator disagreement as noise to be resolved. In creative domains, professional disagreement reflects genuine differences in taste, not measurement error. We argue that evaluating creative AI requires preserving two distinct signals: convergence, where professionals align around shared best practices, and divergence, where individual taste legitimately varies. We present the Human Creativity Benchmark (HCB), a benchmark that operationalizes this separation by collecting pairwise preferences, scalar ratings on prompt adherence, usability, and visual appeal, and qualitative rationale from domain professionals. Across 15,000 professional judgments spanning five creative domains and three workflow phases (ideation, mockup, refinement), we find that convergence concentrates on verifiable dimensions like technical correctness and visual hierarchy, while divergence concentrates on taste-driven dimensions like aesthetic direction and conceptual risk. No model excels uniformly across all phases. Collapsing these signals into a single quality metric discards the most actionable information: where models must be correct versus where they should remain steerable.
As Large Language Models (LLMs) are increasingly deployed to serve open-ended, multi-turn interactions, evaluating conversational quality at human scale has become a central challenge. Existing evaluation frameworks built for summarization, translation, or short-form QA tasks fall short of adequately measuring the consistency of human-scale dialogue, especially when derivation and validation of these metrics themselves often rely on synthetic rather than human sources. We fill the gap by introducing UPHELD (UPwork Human-Scale Evaluated Long Dialogues), a large, reference-full benchmark for evaluating human-scale conversational ability beyond factual correctness. UPHELD consists of hundreds of complete human-to-human dialogues authored by professional script writers, with realistic turn densities and 36,000+ per-turn human annotations across 30,000+ expert-generated dialogue turns. Using UPHELD, we systematically evaluate classical automatic metrics and reference-free LLM-as-a-judge approaches, and find them unreliable when correlated with expert human judgment. Building off this analysis, we use UPHELD to develop a Mixture-of-Judges framework that combines multiple evaluative signals and improves correlation with human assessments by approximately 30%. Overall, UPHELD provides a robust, human-grounded foundation for evaluating human-scale conversational intelligence that fills a crucial gap in the pre-existing LLM dataset landscape.
Michael Soprano, Andrea Cioci, Stefano Mizzarocs.IR cs.AI
Deepfakes are increasingly realistic and easy to produce, raising concerns about the reliability of human judgments in misinformation settings. We study audiovisual deepfake detection by measuring how consistently crowd workers distinguish authentic from manipulated videos and, when they flag a video as manipulated, how accurately they identify the manipulation type (audio-only, video-only, or audio-video) and how consistently they report manipulation timestamps. We run two matched crowdsourcing studies on Prolific using AV-Deepfake1M and the Trusted Media Challenge (TMC) dataset. We sample 48 videos per dataset (96 total) and collect 960 judgments (10 per video). Results show that crowd workers rarely misclassify authentic videos as manipulated, but they miss many manipulations, and agreement remains limited across videos. Aggregating multiple judgments per video stabilizes the authenticity signal, but it cannot recover manipulations that most workers consistently miss. Manipulation type identification is substantially noisier than authenticity detection even when workers detect a manipulation, with joint audio-video cases being particularly hard to recognize. Overall, these findings suggest that crowdsourcing can provide a scalable screening signal for audiovisual authenticity, while reliable modality attribution remains an open challenge.