Agentic AI for Safety-critical Multi-drone Systems: Challenges and Opportunities

Multi-drone systems are increasingly positioned for safety-critical missions such as search and rescue (SAR) and critical infrastructure monitoring. Yet, real-world adoption remains constrained not only by autonomy performance, but by the difficulty of integrating agentic behavior into professional work: operators must understand, trust, and govern automation under uncertainty, time pressure, and accountability. This position paper synthesizes the ambitions and lessons from two ongoing efforts: NAMUR, which explores LLM-supported robot control in SAR and firefighting contexts, and PERSIST, which explores persistent drone operations for monitoring and security at critical infrastructure sites. We argue that agentic AI should be approached as a socio-technical design problem, where interfaces, oversight mechanisms, and evaluation practices are as critical as algorithms. We outline a human-centered, participatory, and iterative research approach aimed at uncovering stakeholder needs, shaping agent capabilities through successive prototypes, and producing transferable proof-of-concept systems and evaluation strategies for other safety-critical contexts.

Designing AI Pipelines for Decision-Ready ITSM Intelligence

IT service management (ITSM) systems accumulate large volumes of heterogeneous ticket data that are difficult for sales and executive stakeholders to convert into actionable intelligence. This paper presents a sociotechnical AI pipeline, designed and evaluated following design science research principles, that transforms raw ITSM exports into a multilevel decision-support artifact. The pipeline combines LLM-based schema normalization, HDBSCAN sub-topic clustering, and hierarchical agglomerative clustering to generate executive-facing Main-topics and granular Sub-topics. A stakeholder evaluation across six artifacts and five raters from Sales Engineering and customer success roles shows that all four decision-support metrics, interpretability, actionability, trust, and likelihood of use, on average exceed 4.0 out of 5.0, with trust as the most consistent signal. The findings position ITSM analytics as an Information Systems (IS) problem of transformation, abstraction, and human-centered design.

How Formerly Incarcerated People Envision Technologies for Prison Parole

AI-driven algorithms and automated tools are increasingly embedded in the correctional landscape, shaping parole eligibility,release decisions, and surveillance. These tools are also often framed as objective, inevitable solutions to inefficiency andbias. Yet, these computational systems are rarely designed with input from justice-impacted individuals, which means theymight fail to address the real needs of incarcerated people. To address this gap, we surveyed 31 formerly incarcerated peopleabout their parole experiences and their visions for technologies that could support parole preparation. Contrary to dominantassumptions, participants did not imagine computational tools as instruments to dismantle the prison system, but as resourcesfor navigating power: translating complex parole concepts into culturally familiar terms, documenting personal transformationin board-legible ways, and recognizing the often-invisible labor of families. We argue that these imaginaries point towardtechnologies designed for strategic agency, where tools help incarcerated individuals and their families build the capacity tonavigate existing power structures in pursuit of freedom. We conclude by reframing computational tools for parole awayfrom surveillance and toward human-centered systems that support people in navigating carceral power structures.

Solution Space Path Planning: A Real-Time Human-Centered Path Planning Algorithm for En-Route Air Traffic Control

As technology advances, various algorithms have been proposed for air traffic management, yet their operational adoption in tactical control remains limited. This gap motivates a human-centered design emphasizing algorithmic interpretability, controller-relevant operational constraints, and real-time computation. Inspired by the interpretability and flexibility of solution-space displays, as well as by the decision logic controllers naturally apply when enforcing operational constraints, this study extends the solution-space concept to path planning and develops a fast conflict-free path-planning algorithm for en-route Air Traffic Control (ATC), termed Solution Space Path Planning (SSPP). The algorithm integrates three intent-based conflict detection methods---distance-based, time-interval-based, and zone-based---within the solution-space framework to identify conflict-free paths in computationally efficient ways. SSPP is developed using both vertex-based and edge-based search nodes, resulting in two variants---SSPPV and SSPPE, respectively. Empirical results show that SSPPV paired with zone-based conflict detection performs best, computing paths in 3.69 ms on average in the Dutch Delta sector using a 5 nmi grid. SSPPV remains approximately 3.77 times faster than SSPPE while offering competitive effectiveness, making it suitable for time-critical operations and interactive 'what-if' probing in real time. An extension to SSPPV and SSPPE further examines the trade-off between delay minimization and separation requirements, demonstrating the flexibility of SSPP in revising optimization objectives. This study not only proposes a novel path-planning algorithm but also shows how such algorithms can be designed to align with human use and operational requirements, supporting their integration into future ATC systems.

Structuring the Space of Sociotechnical Alignment

Sociotechnical alignment concerns the social desirability of AI behavior and is thus inherently normative, not merely technical. While NLP research increasingly addresses its technical aspects, it often leaves underspecified what such "social desirability" entails. We argue that this reflects a fundamental gap: the absence of a systematic way to specify how sociotechnical alignment defines, justifies, and evaluates socially desirable AI behavior. To address this gap, we introduce a human-centered framework for specifying sociotechnical alignment. We draw on social-scientific accounts of sociobehavioral desirability to ground the basis for behavioral desirability judgments and use this framework to analyze how alignment is specified in practice. Our systematic literature review identifies recurring patterns: normative concepts grounding desirability judgments are often unspecified or conflated with alignment targets for (desired) system behavior, target populations are underdefined, and design choices are rarely theoretically justified. These findings point to a lack of conceptual specificity that limits cumulative progress. We therefore offer recommendations that link social-scientific frameworks to alignment design choices, supporting more conceptually precise approaches to sociotechnical alignment.