Intent classification in Large Language Models (LLMs) involves categorizing user prompts into predefined classes. For instance, given a user prompt, the system must determine whether it primarily concerns mathematics, coding, or general text processing. Such classification enables routing prompts to specialized models optimized for specific domains, improving both accuracy and computational efficiency. In this work, we conduct a systematic study comparing training-free vs training-based approaches for intent classification. For this purpose, we consider two lightweight, training-free methods based on statistics of internal representations and compare them against MLP classifiers and linear probes. Our comprehensive empirical evaluation reveals that 1) Both training-free and training-based methods saturate easy benchmarks (mathematics vs. coding vs. natural language), 2) Training-based classifiers have an advantage on harder classification tasks (e.g. Java vs Python), and 3) Training-free methods are generally more robust to mixed-intent and adversarial prompts.
Intent classification is a core component of task-oriented dialogue systems, yet practitioners have limited systematic guidance for selecting deployable open-weight language models under compute, latency, and robustness constraints. We present a systematic zero-shot evaluation of 41 open-weight language models spanning 15 families and the 135M--9B parameter range across eight English single-label intent-classification datasets. A ninth dataset, ATIS, uses five labeled demonstrations and is reported as an auxiliary five-shot result. The evaluation includes standard benchmarks, a large-scale voice-assistant corpus, and production-derived e-commerce datasets. Beyond exact-match accuracy, we analyze confidence calibration, robustness to realistic input perturbations, statistical reliability of model rankings, deployment efficiency, and benchmark saturation. Our results show that instruction-tuned 3B models can outperform several evaluated 7B base models, that differences among leading models on MASSIVE are statistically indistinguishable under pairwise McNemar tests, and that widely used benchmarks such as SNIPS have become saturated and no longer meaningfully discriminate among current open-weight models. Instruction tuning's effect on confidence calibration is inconsistent rather than uniformly harmful. These findings provide practical guidance for selecting and evaluating open-weight language models for intent classification.
Modern spoken language understanding (SLU) systems are increasingly deployed in real-world settings, where specific functionalities may need to be removed due to policy or safety constraints. In SLU, a functionality corresponds to an intent and its associated slot-generation behavior. However, in autoregressive models, suppressing a target intent does not eliminate the conditional mapping that generates slots conditioned on that intent. When the intent prefix is externally supplied, the model can reconstruct the original intent-slot structure. We identify this structural failure as \textbf{\emph{capability persistence}}. We propose \textit{\underline{B}inding \underline{S}ubspace (BSU)}, a representation-level framework that isolates and attenuates intent-conditioned directions underlying this mapping. Across SLU benchmarks, BSU substantially reduces forced-prefix recoverability while preserving retained performance.
Generating high-utility synthetic data for intent classification typically requires human-annotated seed data, which is often unavailable in fast-paced industrial settings. In this paper, we propose a framework for synthetic dialogue generation that works entirely without human-annotated data, relying solely on intent definitions. Our proposed dialogue generation framework utilizes two different types of topic and style attributes to improve data diversity. Also, we propose two novel post-hoc stylization models called Univ and Exam to transform synthetic LLM-generated utterances into more varied, human-like linguistic styles. To enhance data quality, we utilize an LLM-as-a-judge filtering process. Experimental results on both industrial and public datasets demonstrate that the proposed approach achieves up to 93.3% of the performance obtained using human-annotated training data. Crucially, the findings reveal that style diversity is more critical than topic diversity for synthetic data utility, as it prevents models from learning spurious stylistic correlations. Furthermore, the study shows that incorporating style attributes during the generation process is more effective than post-hoc style adaptation.