Adding procedural skills to an LLM agent is typically evaluated by average improvement in task success. However, this metric hides an important cost: skills can also make agents worse. We measure both sides by comparing agents with and without skills across nearly 6,000 runs spanning two office automation benchmarks and three model harness stacks. This allows us to distinguish two outcomes. A regression is a task solved without skills but failed after skills are added. A residual failure is a task that fails both with and without skills. We find that regressions are substantial enough that the best performing skills outperform others primarily by regressing less, not by gaining more. We identify three causes of regression: (i) skill description osmosis, a skill changes an agent's behavior simply by being present in context, even when it is never invoked; (ii) grounding displacement, a skill's prescribed procedure overrides how the agent interprets its inputs; and (iii) verification displacement, where the procedure suppresses checks the agent would otherwise perform on its outputs. Analysing persistent failures reveals the same underlying pattern. Existing skills overemphasize procedural guidance the stage least often responsible for failure while under supporting grounding and verification, the dominant sources of remaining errors. After correcting evaluation artifacts and studying traces, we find many regressions and persistent failures recoverable through better grounding and verification. Procedural skills should be evaluated by decomposing their net effect into gains and regressions, not by aggregate improvement alone. We identify three regression modes skills should avoid, and find that reliability depends more on grounding and verification than on procedural skill choice.
The deployment of Large Language Model (LLM) agents for computer automation is accelerating, yet their ability to navigate complex, professional-grade productivity software is largely untested. We argue that Office automation is an ideal environment for benchmarking document-automation capability, as it requires long-horizon planning and reasoning, precise parameter configuration, and multi-application integration. To quantify this capability, we introduce an evaluation based on China's National Computer Rank Examination (NCRE), featuring 200 comprehensive practical-operation tasks across Word, Excel, and PowerPoint. Each task is scored on a 100-point rubric scale using 7,118 machine-gradable criteria, and Score Rate (SR) denotes the mean percentage of rubric points earned across these tasks. We benchmark 7 frontier LLMs and observe stark limitations: single-turn models score a maximum of 36.6%. A stronger agentic system with execution feedback, iterative repair, and broader Office automation access reaches 68.8%, but remains below the 95.5% community-reference score used as a scoring sanity check. Ultimately, our experiments demonstrate that despite recent advancements in code generation, achieving reliable fine-grained Office document automation remains a significant challenge for current code-generating LLM and agent systems.