Enterprise coding agents rely on tools and retrieval, yet enterprise knowledge often remains outside public training data and formal documentation: internal DSLs, proprietary platforms, local conventions, recent fixes, and tacit workflows. Existing knowledge interfaces expose stored resources but still depend on agents recognizing and explicitly recording lessons worth reusing, disconnecting capture from the coding workflow and leaving development experience repeatedly rediscovered. We report an ongoing production deployment of a shared organizational memory system that makes capture a platform-level part of coding work: it collects task-adjacent experience with contributor approval, curates it into reusable question-answer memories, gates obvious security and privacy risks, and retrieves memories for future agents. This short paper describes the deployed lifecycle and an operational snapshot. Effects on retrieval and coding tasks remain under evaluation.
Lukas Kirchdorfer, Adrian Rebmann, Christian Warmuth +3cs.AI cs.MA
LLM-based agents offer new opportunities for automating business process execution beyond the limits of rule-based systems. However, general-purpose LLMs lack the organization-specific knowledge required for reliable execution, which is typically fragmented across human-oriented artifacts such as policies, process models, and standard operating procedures. While such knowledge can technically be encoded in individual prompts or agent-specific retrieval setups, this approach does not scale in enterprises, as it gives rise to knowledge silos and rule duplicates, and makes consistent updates and learning across agents difficult. We argue that this calls for an organizational memory for agentic business process execution: a shared, governed, and agent-consumable reference layer of evolving organization-specific procedural knowledge about how work should be executed. We derive requirements for such a memory, propose an architecture for its curation and consumption, and demonstrate its effectiveness in a proof-of-concept based on a procurement scenario.