User preferences in user-agent collaboration are rarely static and fully-specified upfront: preferences are formed, revealed, adjusted, and relaxed during interaction. Existing benchmarks for evaluating user-agent collaboration focus almost exclusively on resolving underspecified preferences, thereby failing to capture the richer dynamics of real-world interaction. We introduce AcCoRD, a user-agent collaboration benchmark requiring agents to handle diverse user preference dynamics in two domains: online shopping and travel planning. We evaluate five frontier LLMs under two prompting strategies: vanilla ReAct, and an uncertainty-guided variant that prompts models to identify and resolve ambiguity about user preferences. Our results reveal that frontier models can handle underspecification but struggle to satisfy preferences that emerge or evolve mid-interaction and require more sophisticated uncertainty modeling. Further, prompting alone fails to elicit the required uncertainty recognition. We release AcCoRD as a resource for developing agents that can navigate the full complexity of real-world user preferences.
Measurements of proprietary LLM evaluators can become invalid within weeks -- we document one case and provide the diagnostic framework to detect it. We introduce EPC -- comprising the Multimodal Preference Collapse Index (MPCI), evaluator-indexed coupling matrix, and Jensen-Shannon divergence (JSD) -- and apply it across eight experimental conditions (N=112 main + N=10 ablation = 122 unique repetitions, all reported). Coupling coefficients range from 0.00 to 1.18 across per-condition means (CV approx 0.9, n=8 conditions). Four conditions show strong coupling (N=36; GPT-4o May, GPT-4o-mini, Qwen3.7-plus, DashScope 30r); four collapse to near-zero (N=76; GPT-4o June, qwen-plus N=30, symmetric LR, DeepSeek self-eval). The May-to-June GPT-4o drift -- an N=8 re-replication inverting the study's conclusion -- is the most informative measurement: a diagnostic instrument detecting its own instability demonstrates the fragility it was designed to measure. Self-evaluation (97% zero, JSD=0.003) consistently collapses, though floor effects are possible. Output-format confound analysis finds per-strategy aggregate rho=0.89 but per-instance rho=0.219 (p=0.093); PCI reported as preference-convergence metric. We release EPC with all data. The finding is not any single coupling magnitude but the pattern of version-conditional instability that makes single-snapshot evaluator studies unreliable.