LLM-powered agents struggle with personalization when users issue raw, underspecified queries. In this setting, agents must infer latent intent, extract preferences from noisy interaction histories, and select among competing alternatives. Existing benchmarks rarely test this capability, as they often rely on user-refined queries or simplified histories. We introduce personalized product search (PPS), a testbed for agentic personalization under raw queries and diverse histories. We construct Agent Personalized Benchmark (APeB) from action logs, pairing underspecified intents with rich histories and user-viewed candidate items. Evaluating state-of-the-art LLMs with multi-step agent workflows, we find that models handle explicit queries well but struggle with early-stage queries requiring intent and preference discovery. Rubric analysis attributes this gap mainly to ineffective history use. A simple history-aware query-refinement pipeline, VQRA, yields consistent gains, highlighting the need for dedicated history-utilization modules in personalized agents.
Conversational product search assistants offer a more expressive, natural, and interactive alternative to traditional keyword-based product search. With limited screen space, showing only a few items increases the need for precise preference elicitation, which can prolong conversations, leading to user frustration and session abandonment. Conversely, rushing to recommend items without a clear understanding of preferences risks poor matches and a degraded user experience. We present Dialogue to Discovery (D2D), an attribute-oriented preference elicitation framework that dynamically exploits the structure of product attributes to efficiently steer conversations toward the user's desired item. D2D adaptively prioritizes the most informative queries and strategically times product recommendations, reducing premature or off-target suggestions that harm engagement. To evaluate D2D, we curate three datasets from the Amazon Reviews corpus. In simulated conversations modelled using a multi-factor utilitarian patience framework, D2D achieves a 22.2-29.9% improvement in target-finding accuracy, 6.6-16.1% reduction in abandonment, and 27.5% shorter average conversations over the state-of-the-art baselines. A complementary user study further confirms significant gains in both user satisfaction and perceived efficiency.
Dense embedding retrieval compresses all relevance information into a single inner product, imposing a fundamental geometric limit -- the Voronoi Bottleneck -- on the number of query-document relevance patterns expressible at fixed embedding dimension (d). We make three contributions. (1) Unified capacity theory. We prove that Voronoi complexity and sign-rank are equivalent for top-1 retrieval, yielding tight dimension bounds and a computable diagnostic, the Capacity Utilization Score (CUS), that predicts per-query retrieval failure with AUC (> 0.8) without relevance labels. (2) Diagnosis. CUS identifies two capacity regimes -- moderate ((δ\gtrsim 1)), where density-aware training yields measurable gains, and vacuous ((δ\ll 1)), where it does not -- giving practitioners an a priori check before investing in retraining. (3) DART training. We introduce AT-DW-InfoNCE, an Adaptive-Temperature Density-Weighted contrastive objective with formally derived optimal weighting (α^* = 2.0). On a 100K-query synthetic product-search corpus with controlled relevance structure, DART improves +1.9 Recall@100 over a same-data InfoNCE baseline ((84.9 \pm 0.0) vs. (83.0 \pm 0.3); 8 seeds, (p < 0.001)), outperforming focal loss and temperature-schedule alternatives. DART requires zero inference-time overhead -- it is a drop-in training objective that improves any dual-encoder system.