Sophistication in GenAI Use: Field Evidence from a Large Firm

We study how sophistication in generative AI (genAI) use varies among the back-office workforce of a large firm. Using proprietary data, we observe 713,564 employee prompts and their corresponding large language model responses from nearly 4,000 back-office employees across 15 functional areas over eight months in 2025. We document three main findings. First, senior employees exhibit more sophisticated genAI use, consistent with domain expertise complementing genAI capabilities. Second, sophistication varies considerably across functions and is highest in Strategy, Digital Innovation, and Project Management, three groups that share a focus on firmwide strategic initiatives and organizational change. Third, we observe neither improvements in sophistication over time nor lasting improvements following formal AI training, suggesting that sophisticated use can be difficult to change. Together, our study provides measures of and insights into sophisticated genAI use that managers can use to improve outcomes and that researchers can use in future research.

From Social Coding to Agentic Coding: Productivity and Relational Reconfiguration in Open-Source Communities

Open-source software communities are a form of digital public infrastructure that not only produces code, but also generates public knowledge and interpersonal relationships through visible collaboration. Generative coding agents (CAs) are an advanced tool to improve development efficiency while shifting part of activities from public human interaction to private human-agent loops. We study this shift using an LLM-based multi-agent simulation initialized with real GitHub data from 1,084 active developers and their repository relationships. After a warm-up with historical commits, we branch the same community state into parallel No-CA and CA conditions for 4-week simulations. CA introduction increases planned and completed tasks by 34.0% and 39.0%, respectively, and reduces median completion time from 45 to 20 minutes. However, adoption reaches only 26.0%, and the gains concentrate among developers who are already more active and well connected. CAs also restructure task execution pathways. Direct human-human interaction declines from 32.4% to 11.6%, while CA-involved modes increase to 57.3%, including 40.3% completed through CA-assisted self-loops. Public knowledge generated under CA condition also provides less support for later tasks. On a standardized retrieval benchmark, the CA corpus achieves 22.3% knowledge coverage, far below the 81.1% achieved by the real-human corpus, and requires more retrieval steps with a lower success rate. These results reveal a productivity-public knowledge tension: coding agents increase technical production, but more work shifts to agent-mediated or private loops, leaving public records less useful to future contributors.

(Im)Paired Programming: Coding Agents Improve Productivity but Harm Understanding

Coding agents (e.g., Cursor) improve developer productivity by optimizing task completion, but shifting users from writing code to prompting and reviewing may harm their understanding, impeding oversight, learning, and communication. To probe this, we have 54 students create a website with one of two AI systems: an agent that edits user code; or a chatbot where users write code alone or adapt generic code snippets. We test understanding via comprehension questions and a task where users extend their code without agents, showing: (1) While agents aid initial task completion, they harm users' code comprehension and thus do not prepare users to extend their code; (2) Low-effort agent interaction types, like copy+paste prompts and auto-accepted edits, are linked with lower comprehension; and (3) Despite self-reported weaker understanding, users still prefer coding agents because they are quick and easy to use. While users stay in the loop for coding workflows, understanding should not be forgotten. Towards this goal, we distill our analyses into future research directions for coding agent developers: dissuading low-effort prompting, creating readable code, and promoting active engagement.

How AI Agents Reshape Knowledge Work: Autonomy, Efficiency, and Scope

Frontier AI systems are bridging the gap between intelligence and utility by shifting from conversational assistants to autonomous agents that execute tasks end to end. Using production data from Perplexity's Search and Computer products, we study this transition by examining how AI agents accelerate and reshape knowledge work. Three key empirical findings emerge. First, using sessions with near-identical initial query pairs as natural experiments for the same underlying task attempted with both products, Computer performs 26 minutes of autonomous work per user session, versus 33 seconds for Search. Computer automates task decomposition and execution that Search users might otherwise manually orchestrate and implement. As a result, Computer shifts follow-up query distribution toward higher-order work such as verification and extension. Autonomy also increases execution quality, with per-query dissatisfaction rates 55% lower on Computer than on Search. Second, due to its autonomy advantage, Computer reduces completion time from 269 to 36 minutes on matched tasks, lowering estimated time and cost by 87% and 94%, respectively, compared to humans equipped with Search alone. Third, Computer changes the scope of work that users attempt: Computer queries more often cross occupational boundaries, require higher-order cognition, draw on broader expertise, take the form of composite tasks that bundle interdependent subtasks into a single query, and unlock work activities that are essentially absent from Search usage among the same users. Together, the evidence indicates that AI agents accelerate workflows, enhance output quality, reduce costs, and expand the breadth and depth of automated work.

Synthetic Computers at Scale for Long-Horizon Productivity Simulation

Realistic long-horizon productivity work is strongly conditioned on user-specific computer environments, where much of the work context is stored and organized through directory structures and content-rich artifacts. To scale synthetic data creation for such productivity scenarios, we introduce Synthetic Computers at Scale, a scalable methodology for creating such environments with realistic folder hierarchies and content-rich artifacts (e.g., documents, spreadsheets, and presentations). Conditioned on each synthetic computer, we run long-horizon simulations: one agent creates productivity objectives that are specific to the computer's user and require multiple professional deliverables and about a month of human work; another agent then acts as that user and keeps working across the computer -- for example, navigating the filesystem for grounding, coordinating with simulated collaborators, and producing professional artifacts -- until these objectives are completed. In preliminary experiments, we create 1,000 synthetic computers and run long-horizon simulations on them; each run requires over 8 hours of agent runtime and spans more than 2,000 turns on average. These simulations produce rich experiential learning signals, whose effectiveness is validated by significant improvements in agent performance on both in-domain and out-of-domain productivity evaluations. Given that personas are abundant at billion scale, this methodology can in principle scale to millions or even billions of synthetic user worlds with sufficient compute, enabling broader coverage of diverse professions, roles, contexts, environments, and productivity needs. We argue that scalable synthetic computer creation, together with at-scale simulations, is highly promising as a foundational substrate for agent self-improvement and agentic reinforcement learning in long-horizon productivity scenarios.