AI-assisted Script Management for Requirements Elicitation Interviews

Requirements elicitation interviews require interviewers to balance topic coverage, active listening, and adaptive probing while responding to stakeholders in real time. Although prior work has explored AI support for isolated interviewing tasks, such as script generation and follow-up question generation, little is known about how integrated support affects the interview and what requirements artifacts emerge. Furthermore, script management---which helps the interviewer track topic coverage in real time and decide when to probe further---remains underexplored. This paper presents an AI-assisted elicitation workflow that combines theory-guided script generation grounded in business goals with live support for topic coverage tracking and on-demand follow-up question generation. We evaluate the workflow in a between-subjects quasi-experimental study comparing a no-training, AI-assisted condition with a training, AI-unassisted condition. Based on a rubric derived from elicitation best practices, the AI-generated scripts score higher than training-only scripts (92.8 vs. 74.8 out of 100). AI-assisted interviews cover fewer topics (9.6 vs. 14.5), cover more scripted questions (86% vs. 69%), ask more follow-ups per topic (3.43 vs. 1.15), and produce more refined goal models (lowest-level goal fraction 0.653 vs. 0.598). Participants find script management useful, rating topic tracking as the most useful workflow feature (86% agreement). Collectively, these results show that the AI-assisted condition is associated with a different interview trajectory and different elicited requirements than a training-only condition, positioning AI-assisted workflows as elicitation scaffolds for future studies.

From Dyad to Triad: Eliciting XAI Requirements in Stroke Rehabilitation

Eliciting explainable AI (XAI) requirements from stroke survivors presents a methodological challenge with direct implications for the design of trustworthy brain-computer interfaces for rehabilitation. How can patients and caregivers articulate preferences about algorithmic transparency when they lack conceptual frameworks for explainability, and when standard elicitation approaches are structurally inadequate for users with acquired communication disorders? We present a video-based scaffolding protocol for XAI requirements elicitation, developed and piloted in a rehabilitation context. In a formative study with three stroke survivors (two with moderate-to-severe aphasia) and three caregivers, facilitators employed four scaffolding approaches alongside the videos: 1) analogical bridging mapping AI states to familiar systems, 2) projective personas depersonalising sensitive topics, 3) binary forcing reducing cognitive load, and 4) extended response time. These approaches successfully surfaced heterogeneous, sometimes conflicting XAI needs across participants. Reflexive analysis additionally revealed three systematic facilitation biases, namely, normative bias, hypothesis confirmation bias, and presence effect, where scaffolding inadvertently shaped responses. We present these as protocol risk guidelines for practitioners. Together, the protocol and guidelines constitute a reusable methodological contribution for eliciting patient-facing XAI requirements in rehabilitation, arguing that such elicitation is a necessary prerequisite for trustworthy human-machine systems design, not an optional preliminary.