Human evaluation of AI systems and digital products is costly, slow, and difficult to scale. Offline evaluations are more scalable but often abstract away human diversity and interactive behavior. We therefore introduce MatrAIx, a population-scale simulated-user evaluation infrastructure for testing AI systems and digital products with heterogeneous users. MatrAIx has three core components: First, Persona 8B contains 8.3 billion persona records represented by 1,290 categorical dimensions. Records are either sampled from a dependency graph that preserves correlated attributes or derived from human-authored profiles. We release a quality-filtered coreset of approximately 1 million personas, comprising 599,847 human-grounded and 400,000 synthetic records. Second, the MatrAIx Playground provides four environments in which diverse users evaluate and interact with digital products: Survey, AI Chatbot, Web, and App. Third, MatrAIx provides 1,010 application tasks spanning more than 25 domains, including Commerce, Software, Finance, and Healthcare. We conducted 18,189 evaluation trials across eight representative tasks. Persona agents were powered by three LLMs: Claude Opus 4.8, GPT 5.5, and Claude Haiku 4.5. The resulting feedback captures how decisions and preferences vary across persona backgrounds, including hesitation after a price increase, willingness to continue after an AI assistant fails, and latency tolerance. We conducted two main validation studies: First, a 400-trial controlled study evaluated persona adherence across ten behavioral attributes and all four environments. The declared behavior was expressed or correctly suppressed in 366 trials (91.5%). Second, human and LLM judges evaluated the extraction quality of human-grounded personas. Overall, MatrAIx provides an end-to-end infrastructure for evaluating AI systems and digital products with diverse simulated human users.
Junzhi Chen, Harsh Trivedi, Jane Pan +4cs.AI cs.CL cs.LG cs.MA
Tool-use agents that address day-to-day digital tasks such as ordering groceries must not only operate applications, but also interact with the user, e.g., to ask clarification questions, prompt for confirmation, and inform the user when the instruction is infeasible. However, current benchmarks for evaluating agent-user interactions do not capture the diversity of such interactions. Further, they operate in small environments with few, often non-state-changing, APIs. To address this gap, we introduce AppWorld-UL, a ``user-in-the-loop'' benchmark of 516 challenging tasks requiring diverse agent-user interactions. Building upon the AppWorld framework with 9 popular simulated apps like Amazon and Spotify, we systematically modify original tasks to introduce ambiguities and constraints that necessitate various types of agent-user interaction. User behavior is simulated by an LLM prompted to respond with carefully designed knowledge boundaries, offering more reliable simulation than the unconstrained or overly rigid alternatives used in prior work. Our evaluation reveals that a state-of-the-art LLM, Claude Opus 4.7, achieves only 48.6% success on AppWorld-UL, and only 35.7% on the harder, compositional subset. On the stricter, scenario-level metric, compositional task performance drops to only 21.3%. Our analysis reveals that correct user-interaction is crucial for success. This demonstrates the benchmark's difficulty and its potential to advance research on user-in-the-loop tool-use agents.