Kartik Ravisankar, Hojat Abdolanezhad, Daniel Capo +3cs.AI
Two-sided service marketplaces are moving from deterministic request-form intake to AI-native probabilistic matching, enabled by large language models (LLMs) that infer intent, preferences, and latent constraints from natural language. Relying on inferred intent rather than fixed-form fields forces these platforms to regenerate the provider-side preference taxonomy underwriting matching, search, and pricing: attributes interpretable to service providers while remaining a useful signal for marketplace decisions. We present an autoresearch loop that generates this taxonomy, one occupation at a time, and has been deployed in production at a major U.S. consumer services marketplace since April 2026, spanning 132 occupations. Instead of one global hierarchy, the loop treats each occupation as an independent generation problem and runs iterative propose-evaluate-keep refinement cycles. Each candidate tag set is scored by a recalibrated six-rubric LLM-as-judge framework, and a 7-critic panel of distinct personas contributes weighted penalties to an adjusted score, with no hard vetoes. A separate parity-mapping stage maps legacy request-form Q&A pairs back to the generated taxonomy, yielding both a coverage signal and an interface for human quality assurance; it does so by first inferring the provider attribute each legacy question was meant to measure, rather than translating questions to tags literally.
Moghis Fereidouni, Vinaik Chhetri, Umar Farooq +1cs.CL
Mobile app reviews are a rich, continuously renewing source of how users experience privacy and security, yet existing taxonomies of these concerns are hand-crafted and cannot keep pace with the evolving nature of the data. Automating taxonomy construction is the natural response, but scalability is the core challenge: current LLM- and clustering-based methods are developed for scientific corpora of a few thousand documents and do not extend to app review collections numbering in the hundreds of thousands. We address this gap in two ways. First, we filter app reviews for privacy- and security-related content, yielding a comprehensive corpus of over 600K reviews. Second, we introduce TaxoScale, a pipeline that handles taxonomy construction at this scale by extending an expert-defined taxonomy via Recursive Hierarchical Clustering and LLM-based node naming. TaxoScale outperforms strong automatic-taxonomy baselines on path, level, coverage, and novelty metrics, and discovers novel branches absent from prior taxonomies.