Beyond Capability Benchmarks: Learning Operational Fingerprints of LLM Cloud Services from Production Incident Metadata

Managed LLM services are now part of real production systems, but model selection and service planning still rely heavily on capability benchmarks that reveal little about operational behavior after deployment. We present Operational Embedding (OpEmbed), a framework for learning compact operational fingerprints of LLM cloud services from structured, privacy-preserving support-case metadata, without using case text. OpEmbed aggregates model--time windows into an eight-channel operational signature and learns a low-dimensional representation via temporal contrastive learning, cross-view reconstruction, and generational-ordinality regularization. Evaluated on more than 33,000 production support cases spanning seven LLM families over 26 months at Google Cloud, OpEmbed recovers interpretable family- and version-level structure, improves leave-one-model-out operational forecasting over non-learned baselines, remains useful under limited early-window data, and supports cross-model fault-type transfer. We report the practical lessons learned from building and evaluating this tool for model onboarding, support readiness assessment, and operational monitoring.

From Pixels to Temporal Correlations: Learning Informative Representations for Reinforcement Learning Pre-training

Unsupervised pre-training on large-scale datasets has demonstrated significant potential for improving the sample efficiency and performance of Reinforcement Learning (RL). Given the large-scale action-free internet videos, existing methods utilize single-step transition prediction and image reconstruction to learn representations. However, these methods prefer to preserve large-proportion stationary information in the pixel space, neglecting small but crucial information. To preserve enough information in the representation, it is essential to pay equal attention to each element in videos. Specifically, we propose a temporal correlation space to distinguish each element. For implementation, we introduce the Multi-scale Temporal Contrastive Learning (MTCL) method to model multi-scale temporal correlations separately. This approach can balance the attention of different elements and yield more informative representations, effectively supporting policy learning in various downstream tasks. Experimental results demonstrate that our method improves sample efficiency and asymptotic performance across various downstream tasks.