User Feedback Provides a Unique Signal that LLMs Can not Detect

Harnessing naturally occurring feedback from user interactions offers a promising learning signal for Large Language Models (LLMs). However, recent studies suggest this feedback is inherently noisy and difficult to leverage effectively. We challenge this conception by demonstrating that user feedback is a highly actionable signal for improvement, and that its perceived ineffectiveness stems from a systematic bias in current evaluation paradigms. To isolate the usefulness of feedback, we construct synthetic data with a definitive ground truth, alongside naturalistic data to validate that our findings hold in real-world scenarios. By comparing model revisions generated with and without access to feedback across both settings, we show that feedback-informed revisions resolve targeted issues at significantly higher rates than baseline revisions. Finally, we expose the root of the evaluation bias: when a model successfully fixes an issue exclusively due to feedback, LLM judges frequently fail to identify the genuinely corrected response, systematically preferring inferior baseline outputs instead.

ConvDeck: Conversational Paper-to-Slide Generation via Stage-Specific User Feedback

Automatic academic paper-to-slide generation is inherently iterative, because creating an effective presentation requires repeated cycles of generation, critique, and revision. Recent multi-agent systems partially acknowledge this through internal critique-and-revise loops, while conversational approaches allow users to refine generated slide decks through dialog. However, these refinement processes either remain largely closed to the user or introduce feedback only after a complete deck has been produced, limiting the user's ability to participate in the iterative refinement of narrative flow, content allocation, and presentation emphasis. To address this gap, we introduce ConvDeck, a multi-agent pipeline for conversational paper-to-slide generation that distributes interaction across the pipeline through stage-specific loops, allowing users to iteratively refine both the presentation outline and the final slide deck at the stages where each kind of decision is made. These loops are driven by a refinement mechanism in which agents can think, speak, and act, enabling them to either directly apply edits or respond conversationally to clarify user feedback and discuss revision options. Our evaluation shows that stage-specific conversational feedback improves user-goal satisfaction while preserving narrative coherence, content quality, and visual presentation.

Different Feedback, Different Updates: Selective Self-Learning from User Interactions for Large Language Models

User feedback offers natural supervision for persistent LLM improvement, but a single message may support multiple behavioral changes with different scopes of generalization. We introduce SLIFT, a selective self-learning framework built on a task-relative view of user feedback. SLIFT decomposes each feedback message into atomic components and interprets each component relative to the original task as Fix, Spec, or Null: requirements for task validity, compatible condition-specific refinements, or content with no reliable positive update direction. To incorporate each change at the appropriate scope, SLIFT trains two complementary LoRA adapters on a shared frozen backbone: a Generalist that consolidates Fix requirements into default behavior through feedback-conditioned self-distillation, and a Specialist that observes only the task and Generalist response to supply residual guidance for applicable, unmet Spec refinements. Null components induce no positive update. Across backbones, SLIFT achieves strong performance on both MemoryBench and WildFB, with targeted analyses further examining its underlying mechanisms. We release our code at https://anonymous.4open.science/r/SLIFT.

MonitrLLM: A Community-Centered Evaluation Infrastructure for Large Language Models

Benchmark suites assess model capability on controlled tasks; large-scale conversation corpora capture naturalistic use without user feedback; and in-interface feedback mechanisms record satisfaction without task purpose. Together, they leave a critical gap in LLM evaluation: no existing infrastructure routinely links interaction trajectories to user-defined outcomes. We introduce MonitrLLM, open-source infrastructure for community-centered LLM evaluations that links full conversation transcripts to user-reported task intent and outcome assessments, treating all three as primary evaluative signals rather than optional metadata. To demonstrate the value of this approach, we conducted a two-week feasibility pilot with 26 college students using ChatGPT, collecting 206 evaluation reports with full conversation transcripts. The findings from our pilot demonstrate the value of connecting conversation trajectories with user-reported outcomes. For instance, despite reporting high average satisfaction (4.19/5) with their LLM interactions, participants also experience a substantial 23.1% failure rate on their goal tasks. We also find that multi-turn conversations are reported as failing at 2.5 times the rate of single-turn exchanges, a pattern that reframes extended interaction as a signal of difficulty rather than engagement. We conclude by discussing the value of incorporating direct user feedback with observational data for robust LLM evaluations, and the possibilities for infrastructure that enables this goal.

Deployment-Centered Evaluation: Predicting Query-Level Rejection Risk in a Clinical LLM System

Large language models (LLMs) are increasingly integrated into clinical systems, making it essential to evaluate the real-world utility of these systems. However, static benchmarks tend to measure correctness rather than user acceptance, aggregate performance across queries, and require densely annotated datasets -- leading to major blind spots for evaluating clinical systems. In this work, we perform a deployment-centered evaluation of an LLM system embedded within electronic health records at an academic medical center, where user feedback is sparse but closely reflects the deployment conditions. Specifically, we train a pre-response classifier that estimates the risk that a future interaction will result in the user rejecting the LLM response, based on query content and deployment-specific context available before generation. We conduct a prospective analysis of our model over 4.5 months of user feedback, finding that our prediction model achieves an AUROC of 0.719. Further, we estimate the benefit of such predictions in two downstream use cases (guardrail triggering and abstention). Our key conceptual insight is that making use of deployment-specific context (i.e., the provider type, department name, language model used for response), as opposed to only query content, improves the ability to predict whether the user will reject the system output. Altogether, our empirical case study demonstrates the feasibility of predicting user rejection using deployment-specific context, opening the door to targeted guardrails.

MemToolAgent: Leveraging Memory for Tool Using Agents Based on Environment and User Feedback

Modern large language model (LLM) agents can use external tools to help users solve complex tasks. However, for problems that require learning from long-term historical events or from previous agent-environment interactions, LLM agents are required to use memory mechanisms to store and retrieve experiences. While sophisticated memory systems exist for dialogue agents, few studies have empirically examined how to improve agents' tool-using capabilities through past user-agent conversations. We propose MemToolAgent, a framework that improves tool use through memory management. Our approach contains a memory extraction module that processes past experiences into structured memory entries, and a retrieval module that dynamically selects a subset of the stored memory entries. This enables more personalized and accurate responses aligned with user preferences and feedback without requiring LLM fine-tuning. In summary, this work has three main contributions: (1) a unified memory entry format that improves both general-purpose and personalized tool use without LLM fine-tuning, (2) a reflection-based memory extraction that uses environment and user feedback to distill wrong executions into critiques to store, and (3) a retrieval module that chooses how many past experiences to use based on the memory similarity distribution. MemToolAgent achieves 29%, 80%, and 17% relative improvements compared to strong baselines on the WorkBench, NESTFUL, and PEToolBench benchmarks, respectively.