Using a large language model to play the user is now standard in scalable evaluation. It has a repeatedly diagnosed failure: the simulated user is excessively cooperative, so a system under test can score by the sheer number of questions it asks rather than by making the user willing to speak. We answer with a disclosure gate conditioning information release on the companion agent's behaviour: its state is a ladder of five ordered gates, merged onto three observable depth layers. We specify, ablate, and audit it, and train a user simulator against that specification. Gating behaviour is learned from the training corpus's synthetic branch, while the real branch supplies how people speak and react; after training, the simulator need not be told at runtime which gate each item sits behind. The gate is a load-bearing component of the environment: on the English corpus of a published companion-agent benchmark (CompanionBench), once training no longer states per example which gate each item sits behind, the largest rank displacement across 12 systems under test exceeds the noise band set by re-running that environment under a new seed, while per-system scores show no detectable change. We state two acceptance criteria: a ranking must be order-preserving, and absolute scores must be scale-stable. Of the candidates we examine, only one passes both -- the simulator we release -- and its leaderboard correlates at 0.993 with the benchmark's original simulator. By contrast, prompting a frontier model as the simulator barely moves the ranking while shifting every score upward -- a shift invisible to anyone checking the ranking alone. The environment we specify is the one that benchmark already used. That publication describes the mechanism in about four hundred words, and we supply what it lacked: specification, ablations, human studies, negative controls, and downstream sensitivity analysis.
LLM-based user simulators are increasingly used to evaluate autonomous agents at scale, in place of costly human evaluations. Despite this promise, these simulators exhibit "assistant bias," a tendency to cooperate and pursue task goals. They rarely reproduce the frustration or disengagement that real users exhibit, compromising evaluation validity. Prior work outlines that this bias is baked in during model training, which role-playing prompts fail to override. We analyze this bias from model activations, extracting a user role vector by contrasting how the model represents user versus assistant perspectives on the same dialogue. We observe two findings: (i) the user direction is identifiable in activations, elicits user-like behaviors, and captures characteristics distinct from assistant traits; and (ii) although user-role activation associates with simulation realism and steering strengthens it, it can exaggerate user behaviors and override individual user profiles. Together, our findings provide a representation-level analysis of LLM user simulators, confirming that assistant bias is structurally identifiable and that user behavior can be directionally analyzed.
Large language models (LLMs) are increasingly used to simulate human behavior but frequently fail to exhibit realistic cognitive constraints, suffering from a "superhuman bias." Using a dataset of over 71,000 reading comprehension responses from 2,359 primary-school students (grades 4--6), we demonstrate that standard persona prompting yields near-perfect, deterministic performance, failing to capture the natural variance of developing readers. To address this, we introduce the Cognitively Bounded User Simulator (CBUS), an architectural framework that explicitly models the restricted working memory of young readers through an episodic bottleneck. Within this framework, we formalize two distinct test-taking strategies to emulate different reading behaviors. Our evaluation shows that explicitly modeling cognitive bounds significantly narrows the simulation gap across multiple LLM backbones, demonstrating that enforcing architectural constraints is more effective for high-fidelity simulation than simply scaling raw model capabilities.
Large language models are increasingly used as agentic workflow executors, yet existing training data and benchmarks largely assume informationally complete, single-turn queries. Our analysis of 16K real-world sessions shows that 75.9% of interactions are multi-turn, revealing a substantial gap between how users interact with agents and how such systems are trained and evaluated. We introduce \textbf{PersonaForge}, a user simulation framework for synthesizing realistic multi-turn user--agent interactions. PersonaForge combines a four-dimensional persona space, SOUL-driven behavioral control calibrated to real-user statistics, and Reverse Deep Construction grounded in authentic seed queries. Using PersonaForge, we construct a 6.3K-record training dataset and \textbf{PersonaForge-Bench}, a manually annotated 138-task benchmark spanning over 20 professional domains with four-dimensional scoring. Experiments on Qwen3.5-27B show that PersonaForge training improves the composite score by +4.1%, with gains across all four dimensions and the largest improvements in Task Completion (+6.0%) and Response Quality (+6.8%). Further analyses show that PersonaForge-trained agents use fewer turns and tool calls, suggesting improved interaction efficiency, while ablations confirm the contribution of SOUL components and adaptive simulation. Together, PersonaForge and PersonaForge-Bench establish a foundation for training and evaluating agents under realistic multi-turn user interaction.
User behavior simulation with large language models~(LLMs) is increasingly used to support multi-agent ecosystem simulation. Existing simulators typically rely on static user profiles inferred from historical observations, which become inadequate in socially intensive environments such as live streaming where interaction dynamics continuously reshape user behavior. We propose \textbf{LiveSim}, an LLM-based framework for live-stream ecosystem simulation. It represents users as editable behavioral hypotheses and progressively refines them through trajectory-grounded interactions, where discrepancies between simulated and observed trajectories reveal missing environmental shaping effects. These signals are further extracted as transferable environment-behavior patterns and accumulated in a collective behavioral memory to improve user-level behavioral fidelity and support ecosystem-level simulation. Experiments on real-world live-stream risk-control data validate the effectiveness of LiveSim in improving user-level behavioral fidelity and enabling ecosystem-level analysis of risk evolution and platform intervention effects.
This paper addresses the issue of the significant labor required to test interview dialogue systems. While interview dialogue systems are expected to be useful in various scenarios, like other dialogue systems, testing them with human users requires significant effort and cost. Therefore, testing with user simulators can be beneficial. Since most conventional user simulators have been primarily designed for training task-oriented dialogue systems, little attention has been paid to the personas of the simulated users. During development, testing interview dialogue systems requires simulating a wide range of user behaviors, but manually creating a large number of personas is labor-intensive. We propose a method that automatically generates personas for user simulators using a large language model. Furthermore, by assigning personality traits related to communication styles when generating personas, we aim to increase the diversity of communication styles in the user simulator. Experimental results show that the proposed method enables the user simulator to generate utterances with greater variation.
Yoonjoo Lee, Hyoungwook Jin, Tae Soo Kim +3cs.AI cs.CL cs.HC
To effectively collaborate with users on knowledge-intensive tasks, Large Language Models (LLMs) must perform information calibration: matching content to a user's evolving understanding and cognitive capacity. Yet user simulators used to evaluate and train LLMs do not explicitly model user knowledge so they neither produce realistic interactions across knowledge levels nor reflect how interactions unfold as that knowledge evolves. To close this gap, we introduce KNOWSIM, an evaluation framework built around a user simulator that maintains explicit knowledge states, represented as a graph of Information Units with prerequisite relationships, that evolve under update rules grounded in learning theory. KNOWSIM computes three metrics (Knowledge Gain, Delivery Calibration, Cognitive Overload) directly from the knowledge state trajectory, reflecting key mechanistic aspects of information calibration. We validate KNOWSIM against 705 human-AI sessions across two domains, stratified by knowledge level: its rankings align significantly with human judgments (73-74% sign agreement), outperforming three baseline simulators. Applied to 9 LLMs, KNOWSIM reveals that the best model shifts by user knowledge level, revealing aptitude-treatment interactions invisible to standard evaluation.
User simulators are widely used as scalable environments for training and evaluating interactive assistants. Generating the next user turn is inherently one-to-many: the same profile and dialogue context may support multiple plausible continuations with different local interaction intents. A fluent response may therefore advance the dialogue through an inappropriate intent, such as acceptance rather than repair. Our key insight is that controllable user simulation should separate which local interaction intent the next user turn should realize from how that intent is expressed in language. We introduce UserIDA (User Intent-Directive Alignment), which exposes interaction intent as an explicit per-turn directive. UserIDA defines a six-way intent interface, learns directive-conditioned generation through supervised fine-tuning, and uses intent-calibrated policy optimization during group-based reinforcement learning. The reward preserves composite response quality while ensuring that intent-violating candidates rank below compliant alternatives in mixed groups. On LMSYS-USP, UserIDA achieves 86.6\% intent accuracy, outperforming the strongest dedicated user-simulator baseline by 24.3 percentage points while improving semantic and stylistic similarity. In within-context interventions, it realizes at least four of the six target intents in 91.7\% of evaluated dialogue states, compared with 22.9\% for the strongest external baseline. These results establish per-turn intent control as a complementary dimension to response fidelity in user simulation.
Residential virtual power plants (VPPs) can provide grid flexibility by shifting household demand, but physical flexibility becomes dependable capacity only when residents authorize a plan and the promised response is delivered. Existing benchmarks evaluate control but omit event-specific authorization. We present EnergyBridge, a benchmark and agent framework connecting capacity reporting, household authorization, and physical execution. It combines region-specific EnergyPlus environments for Tianjin and Berlin with an LLM-based User Participation Simulator. Against 584 persona- and event-matched human role-play judgments, the LLM-based User Participation Simulator preserves method ordering with a 5.3-point mean absolute acceptance error. Across conventional controllers and agent baselines, EnergyBridge achieves the highest simulated authorization, lowest event-window energy, and the most reliable capacity commitment in both regions. We release human data and codes for reproducible human-centered grid-flexibility research: https://github.com/Agentic-Intelligence-Lab/EnergyBridge.
Role-playing agents (RPAs) have become one of the most important consumer applications of large language models. Users engage in multi-turn conversations with RPAs for experiences such as emotional comfort, making reliable evaluation essential for measuring capability, comparing systems, and guiding further improvement. Existing benchmarks, however, typically require an RPA to continue a fixed dialogue history and then evaluate the continuation using a fixed rubric detached from the user. We identify and empirically demonstrate two limitations of this design. First, an RPA's output is shaped by the preceding dialogue history, preventing a scientifically grounded assessment of its role-playing ability in real multi-turn settings. Second, user experience varies substantially across individuals, and conventional fixed rubrics need not align with user satisfaction. We therefore introduce PALATE (Person-Aligned LLM-Simulated-User Assessment with Tailored Evaluation), a scalable RPA benchmark built on user simulators. PALATE is accompanied by a pool of 300 character profiles. Its main evaluation trains five per-user simulators and lets them engage candidate RPAs in free-form, multi-turn conversations over a pre-frozen panel of character profiles. Alongside a general quality rubric, we construct personalized rubrics to measure user satisfaction; on held-out annotated data, the personalized rubrics show higher agreement with human judgments than the general rubric. In the main evaluation of 16 candidates, PALATE separately characterizes generic turn quality, long-horizon session capability, and per-user experience on multi-turn trajectories co-constructed by each candidate. It thereby produces interpretable evaluations of specific user-RPA pairs rather than compressing systems into a single user-independent ranking.
Personal AI assistants are increasingly deployed as task-oriented, tool-augmented agents that operate within unified service environments to support everyday user activities. In realistic settings, such assistants must reason over persistent user state, respect user-specific configurations and permissions, and sustain long-horizon, constraint-aware interactions across multiple services. Existing benchmarks, however, often fragment service contexts or abstract away user state, limiting their ability to evaluate user-centric personal assistant behavior in realistic service settings. We introduce PAUSE, a user-centric benchmark for evaluating personal AI assistants in stateful, service-integrated environments. PAUSE captures core challenges of real-world assistant deployment by requiring agents to coordinate actions across heterogeneous user-owned resources while maintaining consistency with environment state, authorization constraints over multi-turn interactions. The benchmark incorporates explicit user-agent interaction via realistic user simulation, enabling evaluation beyond static tool execution. To support principled and reproducible evaluation, PAUSE adopts a multi-regime evaluation framework aligned with task characteristics. Open-ended service management tasks are assessed using semantic and trajectory-level behavioral metrics, while constraint-intensive tasks admit deterministic, state-based verification. Benchmark results show that even state-of-the-art proprietary models fail to reach 70% task completion on scenarios requiring stateful reasoning and configuration awareness, revealing consistent and interpretable failure patterns. Finally, we present a user-centric synthesis pipeline that enables scalable generation of coherent service environments, user configurations, and reliably annotated tasks, supporting benchmark extensibility and future research.
Current benchmarks for language models primarily evaluate execution on fully specified tasks. However, real user tasks are often ambiguous. Users arrive with incomplete, exploratory, or even inconsistent goals, requiring the assistant to first determine the intended task before carrying it out. We study this problem as task alignment: the ability to align with a user on their intended task. We introduce a general framework for converting specified tasks into underspecified interactions, formalized as a POMDP in which the model must infer a latent task from partial and evolving user intent. We validate our user simulator post hoc with a human user study. Across shopping, coding, and professional work settings, we find that while models often perform well once the task is specified, models still struggle with task alignment: current models act prematurely, interact ineffectively, and fail to resolve ambiguous requests. Models on average recover the user's intended task only 22-32% of the time under ambiguity. In a human study in the same setting, humans reach 48%, outperforming all evaluated models. We show that post-training with supervised fine-tuning and reinforcement learning improves task alignment, but models still lag behind humans in resolving uncertainty through interaction. Together, our results suggest that current models still lack key interaction abilities required for reliable agency.
Evaluating large language models (LLMs) as multi-turn conversational partners requires probing capabilities that single-turn benchmarks miss: persona consistency, evolving intent tracking, emotional dynamics, and goal completion across many turns. We introduce EYT-Bench, a human-centered benchmark whose evaluation protocol is built around a decoupled three-party design: a persona-grounded user simulator, a target model evaluated on both intent perception and response generation, and an independent, configurable ensemble of LLM judges. Across 3,400 dialogues with 17 target models, EYT-Bench reveals four findings that previous benchmarks miss: (i) state-of-the-art closed and open-source models are statistically indistinguishable on subjective dimensions, but separate by up to 9x on objective intent-tracking; (ii) reasoning is a phase transition for objective tracking on long-context personas but is essentially flat on subjective scores; (iii) persona format strongly affects trajectory spread, FICR (final-intent completion rate) saturates above 0.95 on Nemotron-USA but ranges from 0.53 to 0.88 on PersonaMem-v2; and (iv) the warm-up effect is observed in 16 of 17 models.
We introduce SWE-Interact, a new testbed for evaluating coding agents on multi-turn, interactive, user-driven software engineering tasks. Existing frontier SWE benchmarks typically provide complete requirements upfront and evaluate agents on autonomous implementation. In contrast, SWE-Interact places agents in a realistic developer workflow: a carefully designed user simulator starts with vague or incomplete instructions, progressively reveals requirements, inspects the agent's workspace, and provides targeted feedback, revisions, and new constraints until the full task goal has been handed off. Grounded in large-scale studies of real coding-agent interactions, this setup tests whether agents can discover user intent, adapt to evolving requirements, and build on their own prior work. Across a suite of frontier and open-weight models, we find that strong performance on single-turn SWE tasks does not reliably transfer to multi-turn, user-driven workflows: the best-performing models solve roughly 50% of single-turn baseline tasks but only 25% of the corresponding SWE-Interact tasks. The strongest models in our evaluation, including Opus 4.8 and GPT 5.5, start strong even in the face of vague initial instructions, persevere until all the requirements are surfaced by the user, integrate them better and write clean code. However, they still suffer from over-agentic coding, forgetting requirements and technical mistakes. Weaker models start poorly under ambiguity, give up early, forget or ignore instructions and rework their code more. Overall, SWE-Interact measures an orthogonal, real-world capability axis for frontier model development: interactive goal discovery and iterative refinement with a user in the loop.
Most coding-agent benchmarks are static: an agent receives a complete task description up front and is judged only by its final code. Real coding assistance is interactive, with users clarifying goals, adding constraints, and correcting mistakes over multiple turns. We introduce SWE-Together, a multi-turn benchmark reconstructed from real user-agent coding sessions. To make real interactions verifiable, we curate 109 repository-level tasks from 11,260 recorded sessions, selecting sessions with recoverable repository states, clear user goals, and observable outcomes. To replay these interactions across agents, we build a reactive LLM-based user simulator that preserves the original users' intents and provides feedback when the coding agent's progress requires it. To evaluate agents as collaborators, we measure both final repository correctness and the number of corrective feedback turns required during the interaction. Experiments with frontier coding agents show that stronger agents generally achieve higher final success rates while requiring fewer interventions, suggesting an improved user experience.
As LLM-based conversational agents advance toward increasingly open-ended and interaction-intensive scenarios, task completion alone provides an incomplete assessment of their effectiveness. The evolution of users' internal states, including beliefs, desires, intentions, and emotions (BDI/E), serves as an intermediate signal connecting agent behaviors with interaction outcomes and reflects how conversational strategies shape users during multi-turn interactions. However, existing evaluation paradigms primarily focus on surface-level responses or final outcomes, providing limited insight into the underlying cognitive processes. This limitation makes it difficult to diagnose why agents succeed or fail and to optimize their interaction strategies. To address this challenge, we propose Cognitive World Model (CogWM), an LLM-based cognitive user model that jointly models users' BDI/E states and corresponding responses, enabling explicit cognitive trajectory tracking. Trained on 150K user-turn samples with Qwen3-14B, CogWM achieves superior performance over existing user simulation baselines in both response fidelity and cognitive state understanding. Interactions with six state-of-the-art LLMs demonstrate that CogWM enables progressive comparison of agents through cognitive trajectories, revealing distinct agent patterns and complementary relationships between cognitive evolution and behavioral outcomes.
AI companions powered by large language models increasingly interact with cognition-developing users, including children and adolescents, creating risks that may accumulate over time. Existing safety evaluations largely rely on single-turn or short-session tests, which cannot capture risks that emerge only through prolonged interaction. To address this gap, we propose TSJ (Theater-Stage-Judge), a longitudinal framework combining persona-driven user simulation, dynamic psychological-state updating and retrospective evaluation. We evaluate six mainstream models across four developmental stages, twenty-four risk dimensions and three psychological-vulnerability personas, covering 12,960 simulated person-day interactions. TSJ shows that short-horizon testing systematically underestimates developmental risks, for which TSJ yields a stable risk estimate only after 140 turns within prolonged simulated relationships. Applying TSJ further identifies early childhood and emerging adulthood as the most vulnerable stages, with cognitive trust and emotional dependency as the weakest domains. TSJ provides a scalable methodology for longitudinal cognitive developmental risk evaluation in AI companion systems.
Conversational product search assistants offer a more expressive, natural, and interactive alternative to traditional keyword-based product search. With limited screen space, showing only a few items increases the need for precise preference elicitation, which can prolong conversations, leading to user frustration and session abandonment. Conversely, rushing to recommend items without a clear understanding of preferences risks poor matches and a degraded user experience. We present Dialogue to Discovery (D2D), an attribute-oriented preference elicitation framework that dynamically exploits the structure of product attributes to efficiently steer conversations toward the user's desired item. D2D adaptively prioritizes the most informative queries and strategically times product recommendations, reducing premature or off-target suggestions that harm engagement. To evaluate D2D, we curate three datasets from the Amazon Reviews corpus. In simulated conversations modelled using a multi-factor utilitarian patience framework, D2D achieves a 22.2-29.9% improvement in target-finding accuracy, 6.6-16.1% reduction in abandonment, and 27.5% shorter average conversations over the state-of-the-art baselines. A complementary user study further confirms significant gains in both user satisfaction and perceived efficiency.
Yingshan Susan Wang, Cedegao E. Zhang, Linlu Qiu +5cs.CL
Learning to simulate human users in interactive settings could advance the training of agent assistants, evaluation of personalization systems, research in the social sciences, and more. Existing approaches generally do so by training a large language model (LLM) to match a single ground truth response, either by maximizing the log probability or by using a similarity reward. We instead propose {Turing-RL}: a Turing-Test-based reinforcement learning approach for training user simulator models. {Turing-RL} uses a discriminative Turing reward with an LLM judge to score how indistinguishable a generated response is from the real user's given the user's history, and the user simulator LLM learns to produce responses indistinguishable from what the user could have said with such rewards. Across two different domains--conversational chat and Reddit forum discussion--we find that {Turing-RL} consistently outperforms baseline methods on both LLM and human evaluation metrics. Our study suggests that optimizing for indistinguishability, rather than response matching, is effective for learning user simulators.
LLM-as-user-simulation has become core infrastructure for conversational AI: agent benchmarks (tau-bench), training pipelines, and a growing body of fidelity studies all rely on LLMs role-playing the human side of dialogue. Existing frameworks measure communicative fidelity -- whether simulators talk like humans -- against ground truth from paid participants role-playing assigned goals. We argue this has a structural blind spot: when the goal is assigned, the user's willingness is exogenous, so no framework can test whether simulators make decisions like real users whose motivation is endogenous, latent, and decaying. We introduce decision fidelity -- whether a simulated population reproduces the decision-state dynamics of real users facing real, consequential choices -- and measure it on a unique testbed: 2,790 production conversations between an LLM sales agent and real customers, including 793 with verified payment outcomes. Using a teacher-forced probe protocol that holds context and instrument fixed, we find a systematic, outcome-correlated failure we call the disengagement deficit: simulators reproduce eventual buyers almost exactly (depth bias +0.09) but inflate eventual non-buyers toward the purchase frame (depth bias +0.40; d=0.38, p<0.001), halving expressed resistance (25.1% to 13.5%) and nearly doubling deliberation (21.9% to 40.1%) while fabricating no purchases. The deficit replicates across model families (DeepSeek: d=0.41, p=0.002) and resists the obvious fix: instructing the simulator that it may disengage cuts marginal bias five-fold but barely moves the outcome-conditioned contrast (d=0.34, p=0.008). Real non-buyers say "not now" and stop; simulated non-buyers ask about price. Evaluating or training sales and persuasion agents against such simulators overstates funnel progress exactly where it matters most -- the customers who walk away.
Equipping Large Language Models (LLMs) with human-like personas is crucial for agentic applications, such as role-play and user simulation. Traditional prompt-based methods rely on descriptive conditioning by injecting static textual profiles, which often makes agents show generic behaviors due to a lack of realistic life memory. To fill this gap, we introduce memory-based conditioning, a paradigm inspired by the cognitive psychology, which replaces abstract profiles with an autobiographical memory base, enabling frozen LLMs to dynamically retrieve situation-relevant memory to guide their behaviors. We formalize its enabling task as customized lifelong memory synthesis and propose MemoryForge, a novel framework to synthesize such lifelong memory from brief target personas. MemoryForge has three key components: a context generator for socio-historical grounding, a life organizer for developmental coherence toward the target identity, and a multi-resolution simulator that balances broad temporal summaries with high-fidelity episodic experiences. Experiments on PersonaGym for role-play and SimulatorArena for user-simulation, show that the synthesized memory base by MemoryForge enables frozen LLMs to exhibit more human-like behaviors than strong descriptive conditioning baselines across multiple metrics and LLM backbones.
Evaluation remains a critical bottleneck for interactive agent development. Existing evaluation methods often rely on static benchmarks, which fail to capture the dynamic, multi-step nature of agentic behavior and struggle to expose meaningful failure modes. While user-simulation-based evaluation offers a promising alternative, existing simulation frameworks suffer from two major limitations. First, they provide limited mechanisms for evaluating the quality and comprehensiveness of simulated interactions, making it difficult to assess whether a simulator sufficiently explores an agent's capabilities and failure modes. Second, most frameworks are restricted to either UI-only actions or API-only actions, limiting their ability to model the full range of realistic user behaviors. To address these limitations, we propose VISTA, a Versatile Interactive user Simulation Toolkit for Agent evaluation. Our toolkit includes a suite of six metrics for measuring the realism, capability coverage, and interaction effectiveness of simulated interactions. In addition, we develop a hybrid user simulator that integrates both UI-based interactions and API-based interactions, enabling more realistic and comprehensive evaluation across diverse interactive environments. We evaluate VISTA in e-commerce shopping and education customer service settings and demonstrate that it produces more realistic and comprehensive evaluations than existing methods.
Evaluating LLM agents in realistic service scenarios requires complex task dependencies, imperfect user behavior, and an evaluation that accommodates multiple valid solutions. We introduce CRAB-Bench (Constraint-based Realistic Agent Benchmark) and RUSE (Realistic User Simulation Engine) to address this gap. CRAB-Bench generates tasks via a constraint graph over multiple interdependent entities with structured distractors, requiring agents to reason carefully over thousands of misleading candidates where only a tiny fraction of solutions are valid. RUSE replaces cooperative, template-like simulators with realistic users grounded in human behavioral studies, instantiated across diverse personas and four behavioral dimensions. Experiments on four frontier LLM agents show that the best model achieves only 61% pass@1 on CRAB-Bench, and switching to RUSE causes further drops of up to 57%, concentrated in task-solving ability rather than conversational quality. Information Disclosure is the most damaging behavioral dimension, and agents interacting with RUSE are less likely to admit mistakes, instead masking errors through implicit corrections.
Proactive task-oriented dialogue (TOD), such as outbound sales, demands a persuasive agent that actively probes the user's concerns and steers the conversation toward acceptance within a bounded number of turns. Yet post-trained LLMs are inherently conservative, and reward-shaping RL (e.g., GRPO) struggles since it only re-weights what an already passive policy samples. We show that conditioning on the user's latent concerns unlocks proactive capability that no amount of sampling can undermine, establishing these concerns as a pivotal training-time signal. To operationalize this finding, we build the \textbf{Cognitive User Simulator}, which models each user as a stratified persona comprising observable external traits and hidden internal concerns. The simulator produces faithful and diverse interactions, while emitting per-turn state dynamics that track persuasion progress. We then introduce \textbf{Simulator-Induced Asymmetric-View Policy Optimization}, which converts the modeled concerns and the simulation state transition into complementary training objectives: (1) \emph{Asymmetric On-Policy Self-Distillation} that transfers concern-aware behavior from a privileged view of the same policy into its deployable, conversation-only view; and (2) \emph{State-Transition Policy Refinement} ...
There is growing interest in exploring user simulation as an alternative to gathering and scoring real user-chatbot interactions for AI chatbot evaluation. For this purpose, it is important to ensure the realism of the simulation, i.e., the extent to which simulated dialogues reflect real dialogues users have with chatbots. Most existing methods evaluating simulation realism produce coarse quality signal and remain solely at the level of individual dialogues. To support more rigorous evaluation in this area, we propose realsim, an evaluation framework that enables practitioners to take a distributional view of real vs. simulated dialogues along 8 dimensions, covering attributes related to the communicative functions of the interaction, user states, and the surface form of user messages. We then instantiate the framework with a curated dataset of 1K multi-turn task-focused real user-chatbot dialogues that cover 16 domains of chatbot applications. Overall, we find that simulated users tend to struggle at capturing communication frictions that real users introduce to interactions, which could make evaluations based on such simulations overly optimistic. We also observe variability in performance across different domains, which may indicate a need for domain-specific user simulators.