With the growing scale of multi-agent architectures and large language models, deployed AI assistants are increasingly tasked with reasoning over long, continuous, multi-session conversation histories. Current benchmarks evaluate this dialogue history as information retrieval over long horizon, temporal reasoning, or knowledge updates, while crucially ignoring the fundamental dynamics of human-agent interaction, i.e. how they said it. To address this gap, we present VoiceLongMemEval (VLME) benchmark, where every answer depends on paralinguistic metadata (emotion labels, prosody descriptors, and voice events) attached to conversational turns, which is otherwise unrecoverable from the words alone. Every item passes a three-stage adversarial gate, ensuring that a strong language model fails when given only the transcript. Evaluating leading frontier and open-weight models reveals a pervasive affect gap; providing text-track paralinguistic metadata yields a 0.09 to 0.38 accuracy boost (0.61 to 0.69 when prompted with evidence hints), while standard ASR pipelines systematically discard this signal. Additionally, audio-native models successfully extract these cues directly from speech (0.354 to 0.412 vs. 0.325 blind). Code and dataset will be made available upon acceptance.
Robust understanding of user input is a core requirement for voice assistants deployed in real-world environments. In practice, these systems encounter heterogeneous fallback situations caused by noisy audio input, transcription errors, ambiguous requests, incomplete utterances, or unintended activations. Existing systems typically respond with generic fallback messages, which do not resolve the underlying interaction failure and can degrade user experience. We study fallback handling in a deployed smartwatch-based voice assistant for general health support in everyday environments. Our analysis is based on six months of real-world usage data from more than 500 users, yielding a dataset of 3,030 anonymized, naturally occurring fallback-triggering utterances. We contribute (1) an operational taxonomy and the annotated VoxFallbacks dataset of these interactions, (2) a comparative evaluation of different models within a classification pipeline under practical deployment constraints, and (3) practical lessons for designing robust and cost-efficient fallback mechanisms. Results show that lightweight embedding-based classifiers outperform larger generative models on most classification tasks while requiring substantially fewer computational resources.