Towards Reversible Forgetting: Managing Obsolete Knowledge in Continual Enterprise AI Agents

Continual learning has traditionally treated forgetting as a failure, emphasizing preservation of previously acquired knowledge as environments evolve. We argue that this objective is incomplete for enterprise AI agents operating in non-stationary environments, where customers, policies, tools, workflows, regulations, and market conditions change over time. Indiscriminate retention can allow obsolete knowledge to influence decisions, creating negative transfer and operational risk. We therefore propose reversible forgetting: a conceptual framework with three operational memory states: active, dormant, and retired, and a reactivation transition that can restore dormant knowledge when its relevance returns. We instantiate the framework as a Hysteretic Reversible Memory Controller that accumulates relevance evidence, uses asymmetric thresholds to prevent state oscillation, tests reactivation in shadow mode, and gates retirement through policy. The framework reduces the influence of obsolete information without conflating temporary suppression with permanent erasure. Finance illustrates the idea: knowledge useful under one market regime may become harmful under another yet regain relevance when similar conditions recur.

Towards Sustainable Learning in Online Education: A Reinforcement Learning Approach

Online education offers unprecedented scalability and accessibility to global learners from diverse backgrounds, but it often suffers from low engagement and poor long term learning effectiveness. To address these challenges, we introduce AI Tutor, a reinforcement learning based model designed to promote sustainable learning by optimizing both short and longterm learning outcomes. In the short term, AI-Tutor draws on cognitive theory to guide learners through a balance of acquiring new knowledge and reinforcing prior learning. In the long term, it models learner engagement to inform strategies that sustain motivation and reduce dropout. These enhancements enable AI-Tutor to provide personalized guidance that fosters both effective learning and sustained participation. Empirical evaluations on 23 million learning records from 33,700 learners show that AI Tutor consistently outperforms state-of-the-art baselines across engagement, knowledge retention, and final learning outcomes. Learning path analyses further reveal how AI-Tutor adapts its strategies to learners with diverse profiles, offering adaptive and human-centered support.