Users articulate the same advice-seeking request in different ways: some specify detailed constraints, others gesture at a vague need. Prior work treats this variation as noise to be averaged away; we instead treat it as a stable, measurable structure in the input distribution. We ask whether articulation (how people ask) forms latent dimensions separable from topic (what they ask about), and whether it is associated with how language models respond. We extract interpretable features from 16,447 advice-seeking prompts pooled from public chat corpora (WildChat, LMSYS, and ShareChat) and recover a small set of latent articulation factors that replicate across train/test splits and across corpora. Because this structure is largely separable from topic, the populations it defines cut across topics and stay invisible to topic- or task-based evaluation. The factors define a handful of recurring articulation styles, one of which stands out: a long-form but information-poor style, roughly one in six prompts in the largest corpus, where models return shorter, vaguer answers and do not ask for clarification even though under-specification is exactly the condition that warrants it. The contrast holds within every topic group and length quintile, and is not under-specification alone -- a second, equally under-specified style does draw clarifying questions. Two independent human annotators reproduce this contrast. We argue that benchmarks should stratify on articulation, and we offer the extracted structure as a measurement instrument for doing so.
Emotion recognition in conversations is increasingly tackled with language models, but these models can be unstable and expensive to fine-tune or to prompt with long dialogue histories. We propose EmoLASP, a framework that combines a language model with declarative reasoning via Answer Set Programming (ASP) to predict VAD scores (Valence-Arousal-Dominance) in conversations. Experiments on a widely used benchmark dataset (IEMOCAP) across six open-source LLMs (3B-120B) and two PLMs (BERT, RoBERTa) show that EmoLASP improves prediction performance compared to using the language model alone, even when the LLMs/PLMs are given no dialogue history in their prompts or input vectors. The gains are largest for prompt-only LLMs, which EmoLASP uses without any fine-tuning. However, for fine-tuned PLMs, the reasoner adds little once dialogue history is available. EmoLASP's LLM pipeline demonstrates the potential advantages of using a reasoning approach to ensure emotion prediction consistency and to reduce both the cost of fine-tuning and the cost of prompting with long dialogue histories.
Many modern AI systems analyze conversational traces to infer aspects of human interaction and state, implicitly assuming that such information is recoverable from conversation. We study observability: whether a target is recoverable from conversational transcripts alone. Observability is difficult to assess because transcripts may provide only a partial view of many targets, and large-scale analysis requires model-based annotation, making true limits of the conversational signal hard to distinguish from annotator error. We therefore study clinical encounters, where patient-reported outcome measures (PROMs) provide an external anchor for patient state, and visits follow broadly structured patterns. We study observability of patient state and conversational phase structure using 439 real-world clinical encounter transcripts spanning 134 hours, including 245 ENT transcripts paired with 273 PROM surveys. We operationalize patient state using PROM scores for voice, cough, and swallowing; phase structure using conversational phase segmentation. To make these analyses credible at scale, we use a PHI-compliant GPT-5 deployment for transcript annotation and conduct 40 hours of manual validation, reducing the risk that apparent limits of observability simply reflect annotator error. Our core finding is an observability asymmetry: phase structure is observable and useful for characterizing clinical encounter organization, while patient state is only partially observable, even in a setting designed to elicit patient symptoms and experiences, cautioning against transcript-only inference of human state.
Emotion-cause pair extraction in conversation (ECPEC) identifies utterance pairs in which one utterance causes an emotion expressed in another. Recent LLM-based approaches formulate ECPEC at markedly different granularities, ranging from generating complete pair sets to judging individual candidate pairs. In this paper, we make the surprising observation that task formulation substantially affects performance, where pair-level judgement outperforms dialogue-level generation in all 18 controlled comparisons. We investigate the sources of this paradigm gap and find that many relations omitted by dialogue-level generation remain recognizable under explicit pair queries, under which the model recognizes 92.7%-98.1% of emotion-cause relations. This suggests that LLMs can recognize emotion-cause relations but struggle to discover and return complete pair sets. Pair-level judgement alleviates this burden, although its candidate rankings are more reliable than the binary decisions produced by a shared threshold. Based on this diagnosis, we introduce an auxiliary retriever that selectively re-examines ambiguous boundary cases, yielding consistent F1 improvements of 0.50-1.46 points across three datasets while maintaining an inference time of only 1.49x that of the baseline paradigm. These findings show that task decomposition and candidate scope are critical to effectively utilizing LLMs for ECPEC.
We used a large language model (GPT-4.1) to annotate the text of about 9,000 support conversations at a global consumer-goods firm, decomposing customer-care satisfaction into component axes (overall, agent, outcome, product, and customer effort), and validated the LLM annotations against the satisfaction ratings customers gave themselves. Four of five axes track self-reported satisfaction closely (overall, agent, and outcome near an unadjusted 0.65; effort -0.54), while product satisfaction is weak against the available proxy. The unadjusted correlation also understates the alignment: the disagreements concentrate in a small, readable tail of divergent sessions rather than in general drift, and the overall correlation rises to 0.811 when only the severe divergences are excluded and to 0.914 when the full divergent tail is excluded. The axes are also highly collinear, and adding them to the overall score does not improve prediction of the customer's rating, the decomposition's value is not incremental prediction but attribution and coverage. And, with greater coverage the picture of the data changes. Read on every contact rather than the few that return a survey, satisfaction is markedly lower than the survey reports (a full-census 2.91 against the surveyed 3.62 on a five-point scale). The promise of decomposed satisfaction as a methodology is the ability to identify more nuanced drivers of customer experience in conversational data.