Users articulate the same advice-seeking request in different ways: some specify detailed constraints, others gesture at a vague need. Prior work treats this variation as noise to be averaged away; we instead treat it as a stable, measurable structure in the input distribution. We ask whether articulation (how people ask) forms latent dimensions separable from topic (what they ask about), and whether it is associated with how language models respond. We extract interpretable features from 16,447 advice-seeking prompts pooled from public chat corpora (WildChat, LMSYS, and ShareChat) and recover a small set of latent articulation factors that replicate across train/test splits and across corpora. Because this structure is largely separable from topic, the populations it defines cut across topics and stay invisible to topic- or task-based evaluation. The factors define a handful of recurring articulation styles, one of which stands out: a long-form but information-poor style, roughly one in six prompts in the largest corpus, where models return shorter, vaguer answers and do not ask for clarification even though under-specification is exactly the condition that warrants it. The contrast holds within every topic group and length quintile, and is not under-specification alone -- a second, equally under-specified style does draw clarifying questions. Two independent human annotators reproduce this contrast. We argue that benchmarks should stratify on articulation, and we offer the extracted structure as a measurement instrument for doing so.
Emotion recognition in conversations is increasingly tackled with language models, but these models can be unstable and expensive to fine-tune or to prompt with long dialogue histories. We propose EmoLASP, a framework that combines a language model with declarative reasoning via Answer Set Programming (ASP) to predict VAD scores (Valence-Arousal-Dominance) in conversations. Experiments on a widely used benchmark dataset (IEMOCAP) across six open-source LLMs (3B-120B) and two PLMs (BERT, RoBERTa) show that EmoLASP improves prediction performance compared to using the language model alone, even when the LLMs/PLMs are given no dialogue history in their prompts or input vectors. The gains are largest for prompt-only LLMs, which EmoLASP uses without any fine-tuning. However, for fine-tuned PLMs, the reasoner adds little once dialogue history is available. EmoLASP's LLM pipeline demonstrates the potential advantages of using a reasoning approach to ensure emotion prediction consistency and to reduce both the cost of fine-tuning and the cost of prompting with long dialogue histories.
Conversational speech emotion recognition must reconcile acoustic evidence across temporal scales with two interaction processes: cross-speaker contextual influence and within-speaker emotion evolution. We propose DSSM-CRF, an audio-only architecture that explicitly separates these processes. Bidirectional state-space models encode fused self-supervised speech representations at frame and dialogue scales, so each utterance representation captures local prosody and context from all speakers. The decoder then orders each speaker's utterances into an independent dynamic conditional random field chain. Consecutive utterances in a speaker's chain form a transition pair whose score combines a corpus-level transition matrix with a residual predicted from the two contextualized utterances. An auxiliary objective supervises whether each pair changes emotion but does not participate in Viterbi inference. Thus, interlocutor turns affect contextual emotion scores without being treated as transitions in another speaker's emotion trajectory. DSSM-CRF achieves 75.81% UA and 74.90% WA on IEMOCAP, and 54.72% WA and 49.31% WF1 on MELD. Matched controls demonstrate complementary gains from speaker-wise factorization and CRF modeling.
Large Language Model-powered agents are increasingly used in the workplace via human-artificial intelligence (AI) collaboration. In this new era of work, it is important to understand the kinds of prompting traits that contribute to task success. Moreover, we need to uncover key skills required for modern professionals and inform educators on how to foster these skills among students. Existing guidelines for human-AI collaboration are built from either top-down theory or context-specific observations of human-AI interactions. However, since LLM capabilities are rapidly improving, theory may not be able to explain emerging interaction patterns, and empirical guidelines may become obsolete quickly. In this work, we explore an automated, data-driven approach to uncover patterns, which we term traits, of effective human-AI interaction that are aligned with task outcomes. We propose Principal Trait Analysis, a Principal Component Analysis-inspired algorithm for deriving common traits from patterns in LLM conversations. Our algorithm uses LLM-based processing stages to analyze corpora of human-AI collaborative session traces, deriving common traits across the dataset and scoring each human collaborator's usage style by each trait. The approach also allows domain expertise to be injected during trait discovery and selects the most distinguishing traits to be those that exhibit the highest variance across collaborators. We evaluate PTA on two human-AI collaborative coding datasets, an educational setting (students working with an AI tutor) and a professional setting (developers working with an AI coding agent). We find that PTA-derived traits are significant in explaining collaborator behavior across both settings and can help predict task outcomes. However, whether traits qualify as skills remains to be seen, due to inconclusive results on generalizability and how user traits change over time.
Multimodal emotion recognition in conversation (MERC) requires understanding complex interactions between verbal and non-verbal cues. However, most existing approaches fundamentally treat this as a direct input-output (multimodal cues-emotion labels) mapping problem, overlooking the causal reasoning that humans use when interpreting emotions. We propose rationale-guided learning (RGL), a novel framework that transforms MERC into a cognitively-inspired reasoning task. Based on dual-process theory, we decompose emotional reasoning into three facets: Intuitive (immediate perception, System 1), Contextual (situational analysis, System 2), and Integrative (synthesis of both). We leverage an MLLM offline to generate structured rationales, which are encoded as memories to guide model training via aligning internal representations with human-like reasoning patterns. Our final model operates without any MLLM overheads at inference time. Experimental results show that RGL achieves state-of-the-art performance on the IEMOCAP and MELD benchmarks. Further, for interpretation, we demonstrate that the model's internal features effectively retrieve semantically correct rationales for unseen test samples, validating its rationale reasoning capabilities.
Many modern AI systems analyze conversational traces to infer aspects of human interaction and state, implicitly assuming that such information is recoverable from conversation. We study observability: whether a target is recoverable from conversational transcripts alone. Observability is difficult to assess because transcripts may provide only a partial view of many targets, and large-scale analysis requires model-based annotation, making true limits of the conversational signal hard to distinguish from annotator error. We therefore study clinical encounters, where patient-reported outcome measures (PROMs) provide an external anchor for patient state, and visits follow broadly structured patterns. We study observability of patient state and conversational phase structure using 439 real-world clinical encounter transcripts spanning 134 hours, including 245 ENT transcripts paired with 273 PROM surveys. We operationalize patient state using PROM scores for voice, cough, and swallowing; phase structure using conversational phase segmentation. To make these analyses credible at scale, we use a PHI-compliant GPT-5 deployment for transcript annotation and conduct 40 hours of manual validation, reducing the risk that apparent limits of observability simply reflect annotator error. Our core finding is an observability asymmetry: phase structure is observable and useful for characterizing clinical encounter organization, while patient state is only partially observable, even in a setting designed to elicit patient symptoms and experiences, cautioning against transcript-only inference of human state.
Emotion-cause pair extraction in conversation (ECPEC) identifies utterance pairs in which one utterance causes an emotion expressed in another. Recent LLM-based approaches formulate ECPEC at markedly different granularities, ranging from generating complete pair sets to judging individual candidate pairs. In this paper, we make the surprising observation that task formulation substantially affects performance, where pair-level judgement outperforms dialogue-level generation in all 18 controlled comparisons. We investigate the sources of this paradigm gap and find that many relations omitted by dialogue-level generation remain recognizable under explicit pair queries, under which the model recognizes 92.7%-98.1% of emotion-cause relations. This suggests that LLMs can recognize emotion-cause relations but struggle to discover and return complete pair sets. Pair-level judgement alleviates this burden, although its candidate rankings are more reliable than the binary decisions produced by a shared threshold. Based on this diagnosis, we introduce an auxiliary retriever that selectively re-examines ambiguous boundary cases, yielding consistent F1 improvements of 0.50-1.46 points across three datasets while maintaining an inference time of only 1.49x that of the baseline paradigm. These findings show that task decomposition and candidate scope are critical to effectively utilizing LLMs for ECPEC.
Anh Ngo, Nicolas Rollet, Catherine Pelachaud +1cs.AI
Other-initiated Self-repair, or in short Other-initiated Repair (OIR), is an essential mechanism in conversational interaction, whereby a recipient signals a problem in speaking, hearing, or understanding, prompting the previous speaker to resolve it. In the case of conversational agents, it is essential to accurately identify these repair initiation strategies to address communication breakdowns efficiently. While conversational analysis studies have shown that OIR initiation is accompanied by both verbal and non-verbal signals such as gaze shifts, facial expressions, body postures, and hand gestures, existing computational approaches rely mainly on text and audio. This paper introduces a novel multimodal model for OIR detection and classification, incorporating a set of visual features drawn from conversation analysis. We evaluate our approach on two corpora with distinct languages and interaction settings. Results demonstrate that visual information consistently improves performance over text and audio baselines, and provide insights into cross-modal feature contributions across two corpora.
Zilong Huang, Kong Aik Lee, Chong-Xin Gan +3cs.MM cs.CL cs.HC eess.SP
Multimodal emotion recognition in conversation (MERC) achieves accurate predictions by integrating multimodal and contextual information in dialogues. While current MERC approaches focus on modeling complex contextual dependencies in conversation, they often overlook the impact of contextual emotional inertia in emotion shift, leading to sub-optimal performance. To address this issue, we propose a novel Emotional Inertia-Informed Supervised Contrastive Learning module (EII-SCL) that informs the contrastive objective by constructing inertia-affected samples within temporal windows, effectively leveraging emotional inertia as a prior while enabling seamless integration with existing MERC models without requiring additional data. Extensive experiments on IEMOCAP and MELD show that our approach consistently outperforms state-of-the-art methods.
We used a large language model (GPT-4.1) to annotate the text of about 9,000 support conversations at a global consumer-goods firm, decomposing customer-care satisfaction into component axes (overall, agent, outcome, product, and customer effort), and validated the LLM annotations against the satisfaction ratings customers gave themselves. Four of five axes track self-reported satisfaction closely (overall, agent, and outcome near an unadjusted 0.65; effort -0.54), while product satisfaction is weak against the available proxy. The unadjusted correlation also understates the alignment: the disagreements concentrate in a small, readable tail of divergent sessions rather than in general drift, and the overall correlation rises to 0.811 when only the severe divergences are excluded and to 0.914 when the full divergent tail is excluded. The axes are also highly collinear, and adding them to the overall score does not improve prediction of the customer's rating, the decomposition's value is not incremental prediction but attribution and coverage. And, with greater coverage the picture of the data changes. Read on every contact rather than the few that return a survey, satisfaction is markedly lower than the survey reports (a full-census 2.91 against the surveyed 3.62 on a five-point scale). The promise of decomposed satisfaction as a methodology is the ability to identify more nuanced drivers of customer experience in conversational data.
Financial scams targeting older adults increasingly occur through text and voice channels such as email, SMS, and phone calls, unfolding over multiple conversational turns that begin with impersonation or casual contact, escalate through trust building and urgency, and culminate in requests for sensitive information or financial transfers. Because risk signals emerge incrementally across turns, effective detection requires models that continuously update risk estimates under resource-constrained deployment settings. We propose a cumulative turn-based risk assessment framework that incrementally aggregates conversational turns and re-estimates risk at each step, enabling dynamic scam monitoring across progressively evolving conversations. A multi-turn dialogue dataset is constructed to cover investment, charity, and tech support scam scenarios, with each dialogue containing two to eight turns and annotated at every cumulative stage with a qualitative risk level, a continuous risk score, an explanatory rationale, and a safety recommendation. Four small language models (Phi-4, LLaMA-3.2, DeepSeek-R1, and Qwen3) are fine-tuned and evaluated under a unified training framework. Fine-tuned small models capture fraud-related linguistic cues and cross-turn escalation patterns while maintaining compact architectures suitable for mobile and resource-constrained deployment settings. Among the evaluated models, Phi-4 and LLaMA-3.2 achieve stronger turn-aware risk estimation performance relative to their parameter scale. These results suggest that structured cumulative modeling can support incremental scam risk assessment in deployment-oriented settings while highlighting the potential of compact language models for privacy-aware and on-device fraud protection.
Neil K. R. Sehgal, Dunigan Folk, Lyle Ungar +1cs.HC cs.AI
Large language models are increasingly used as private, always-available conversational systems, but little is known about how people with depressive symptoms use them. Building on CSCW work on disclosure and peer support, we examine ChatGPT as an emerging informal support infrastructure: private, persistent, responsive, and available outside ordinary hours. We analyze 187,093 ChatGPT conversations from 766 participants who completed the PHQ-8, comparing those below the moderate-symptom threshold (score of 10) with those at or above it. Higher-PHQ participants used ChatGPT more for mental-health, interpersonal, loneliness, self-focused, and support-seeking conversations, with pronounced late-night and recurring month-level patterns. Their language contained more first-person singular pronouns and absolutist terms. They more often engaged ChatGPT in high-disclosure contexts, but professional redirection was not higher. Language-based prediction was modest and insufficient for screening (AUROC 0.591). We argue these histories should not be treated as clinical screening data but as evidence LLMs are increasingly used as informal support infrastructure.
To establish empathy with machines, it is essential to fully understand human emotional changes. However, research in multimodal emotion recognition often overlooks one problem: individual expressive traits vary significantly, which means that different people may express emotions differently. In our daily lives, we can see this. When communicating with different people, some express "happiness" through their facial expressions and words, while others may hide their happiness or express it through their actions. Both are expressions of 'happiness,' but such differences in emotional expression are still too difficult for machines to distinguish. Current emotion recognition remains at a 'static' level, using a single recognition model to identify all emotional styles. This "simplification" often affects the recognition results, especially in multi-turn dialogues. To address this problem, this paper introduces a novel Multi-Level Speaker Adaptive Network (ML-SAN), which, specifically, effectively addresses the challenge of speaker identity information confusion. ML-SAN does not simply assign a speaker's ID after recognition; instead, it employs a three-stage adaptive process: First, Input-level Calibration uses Feature-Level Linear Modulation (FiLM) to adjust the raw audio and visual features into a neutral space unrelated to the speaker. Then, Interaction-level Gating re-adjusts the trust level for each modality (e.g., voice or facial features) based on the speaker's identity information. Finally, Output-level Regularization maintains the consistency of speaker features in the latent space. Tests on the MELD and IEMOCAP datasets show that our model (ML-SAN) achieves better results, performs exceptionally well in handling challenging tail sentiment categories, and better addresses the diversity of speakers in real-world scenarios.